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lindarwillis
Newcomer
May 9, 2023 10:53 PM UTC
Question

Change of email address when access to previous email is not available

I left my job and now I do not have access to that email. But that's the email linked to my Zoom account. Zoom won't change my email unless I reply from that email. I emailed Zoom support for help. I got no reply from them. Do I have to create a different account?

    4 replies

    Community Manager
    RN11_2
    Community Manager
    May 15, 2023 3:45 PM UTC

    Hi @lindarwillis for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

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    Newcomer
    TraceyReid
    Newcomer
    May 15, 2023 10:11 PM UTC

    I have had the exact same issue  - I can no longer access my email associated with my pro zoom account and I issued 3 tickets and nobody has responded - I just need to change my email address but can't access my account to get in to do this as the verification code is sent to an email I can't access as it doesn't exit!!! 

     

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    Newcomer
    danica_n
    Newcomer
    Jun 14, 2023 3:53 AM UTC

    Is there an update to this question? Were you able to figure out how to access the account without the previous email? I have the same issue. Submitting a ticket doesn't also work as I have no way of accessing the previous email. In fact, who knows if still exist. 😞

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