Billing & Account Management

Greetings!  I have two separate businesses.  I currently have only one Zoom Account (free option).  I am finding that it is important to have one account for each business because when I invite people for meetings the invites come from the one gmail account only and it is confusing to the ones that are meeting with me for the OTHER business.       Can I just totally cancel my one Zoom account and start over, using two separate gmail accounts for two separate Zoom accounts?   Or, can I only have one free Zoom account?  If so, can someone let me know how to switch between gmail accounts to avoid the confusion between the two?   I am not able to access Support through Zoom as I am not a paid subscription YET.   I thank you,   Karla   

I juste purchased the plan Pro, the payment was successful but I still stay in the basic plan. I'm not able to contact the support service. What can I do now ?

On October 14 my pro subscription expired and it was automatically renewed. I didn't use it much and I noticed only today, on October 22, that he was trying to take my money from my card. they didn't succeed because I still don't have enough money on the card. I canceled the subscription today, but I have the same pro benefits until October 14, 2022, so it says on the site from what I saw. what should I do to stay canceled this year and not take that money off my card? Please help me...

Trying to upgrade. Current location is Montenegro but credit card & mailing address is in UK.  Can't complete the upgrade process because the amount they're charging me is in euros but I'm trying to pay in pounds sterling.  I have gone into settings to change currency but only euros & us dollars are available to me???  I tried using a credit card which has a euro account ... no joy!  I'm stuck.  And frustrated. Do I want to upgrade if it's this hard?!  Help!!!

Hi there,   I plan on having a one time event for a week-end. I expect between 700-1000 attendees. I think Zoom Webinar would be the winning option.   But is there any possibility to pay for a one time event only? Or for a month? I mean not a recurring payment.   I do not plan to use that large meeting feature any time soon so I only need it for that week-end.    Thanks!

Hello All!   I've installed today zoom on an Android tablet and tried to configure it for my daughter. She has a Google account and I was taken an option to use it for ZOOM log-in. Into the process of initialization I haven't payed attention, but in one step it was preselected option that this account would be for an Education isntitution or similar. I have acknoledge this by mistake and now I'm into a loop-hole. In order to finish the account creation is asking more details about "Organization Information". If I try to went back there's no chance. I erase the app and installed again, when I try to sign in with her google account it's directing me in the same menu to confirm Organization. I haven't found any option to either erase the full account and related data or to change initial set-up option, otherwise the account is not fully created as I cannot start ot participate to meetings. I have tried the Support BOT, but is not capable to understand the problem and is asking for 6

As the title says, I have paid twice now for a pro plan. But when I sign in and look for the plan/subscription/whatever that can resemble the service I've paid for, nothing shows up.  I remember putting in my debit card details, and then later zoom wanted me to put in further details about my name, adress++, which I forgot about. Is this the reason?? I didn't want to have pro plan and wanted to cancel before the second time but I was too late, and I'd like my money back. 

Hello everyone . I was trying to contact a person from the zoom costumer service for a really big deal issue. Because I payed a PRO plan in zoom on May 21,2021 and it will expires on March 20, 2022. Then the problem is my subscription turns to BASIC. and I really don't know why and how did it happen. Please help me for my issue because I am having an upcoming event in next next week. I really need the zoom service to fix it.

Greetings..   We have trail meeting on zoom yesterday as free user.i am in need of that meet recordings and further payment membership details too.thank one and all in advance

I need to purchase a subscription but the form is not accepting a Danish VAT number. I tried the bolt and searched the helpsection. thanks 

Hi - I have tried to find info on Zoom's main site but all of the articles have led me to here! I cannot find how we can access reports on previous meetings to view attendees. It seems to be saying that this is not available to anyone on a monthly billing plan ... only annual. Is that right? We've been with Zoom for ages and it seems odd that we can't access key information simply because of our choice to pay monthly. Any help would be appreciated. Thanks.

My credit card has  been charged for the present month without my consent or knowledge.  I had already notified zoom via zoom's automated cancellation procedure.  I am rightfully pissed right off at you as you are literally stealing food from my child's mouth by your actions.   Will this matter be resolved speedily and fairly or will I use social media to tell the world my zoom woes?   Your choice.

Hi I am unable to update my payment details. I keep getting the attached error message. Any thoughts as to why?

We use Zoom to set up interviews between our clients and candidates, but Zoom made the waiting room feature a forced requirement on all business accounts since Covid due to people hacking in to Zoom rooms.   This is very inconvenient for us because as the third party, we always have to start the meetings for them instead of them being able to do this themselves.   Is there anyway to choose to opt out of this so that our business account is not required to have a waiting room/password?

I am having an issue from switching monthly to anually plan on my account,I get a promotion price such as RM104.95 for annual,I am really interested on signing for these package but when I checkout to make payment ,it shows my payment ios RM149.99 per annum, I am so confucing about these issue,hope management can help me for these ,thank you so much.

First of all, Good Morning, and thank you for any attention here.  Briefly, our neighborhood association is running its monthly meeting this evening.  I am the VP of the association.  I am (listed) our paid Zoom account.  But the regular leader of these meetings, and the originator of the link that everyone has (100 attendees is typical), was called away on very short notice.   I need to be able to 'run' the meeting in a way that allows me to hand off Screen Share to the several presenters we'll have.  I am loathe to create a new link and scramble to get it out to everyone.  Ownership of the meeting, that is my goal here. 

Why my invoice stated that i have due?  My current Pro Plan Subscription should be due on 9th March 2022. can anyone help me on this issue?

We have upgraded the zoom host to 2 hosts on July 6, 2021-5 August 2021, and have paid the zoom admin, but there are still 2 bills on zoom on July 7th.Then on August 3, we have downgraded to 1 host but the bill for the period 6 August-September is still for 2 hosts? Explanation please ?

Hi, I recently bought a Complement for my account, I commit a mistake an bought more space in the cloud and what I need is the posssibility to connect with my account with facebook live, how can I solve the problem an use the payment that I alreday made for the complemente that I need , just let me know what its going to be the difference in the price?Regards Salvador 

I have a seemingly serious problem with my Zoom account, and now am looking for a solution. My Zoom account was and still is connected to my old email address, which is no longer existing, neither possible to retrieve. (I thought I have changed my email attached to the current email address of mine, but apparently failed to change it successfully.) It was a Gmail account of one educational institution (not personal email, therefore), and I chose to set in my Zoom account with the option of "Login with Google Account." So I neither have a simple password which I can try to enter to log in. Now, what should I do to access to my Zoom account or Zoom profile page without having an access to the email account? My Zoom app locked me out, I could not enter my profile page because I can't get the host key via account. I tried to reach the Admin. but failed as the call on the phone also required me to have some digit numbers, which I would not have an access without having a

Why do I get charged extra fees after the fee plus taxes.  The extra charge doesn't appear on my statement 

Hi,I tried to pay my latest invoice but the PAY NOW button not working, Same is happening in incognito/ private browser tabs. How to resolve this? PFAKind regards

現在、無料のアカウントを使用しています。 有料アカウントを取得すると、この無料もアカウントをそのまま利用することは可能でしょうか？ IDやパスコードを変更しないで利用できるでしょうか？

지난 달 비지니스가 필요해서 결제하고 이번 달에는 비지니스가 필요치 않아 프로로 전환하였는데 결제는  비지니스로 되었는데 어떻게 해야 하나요? 

Im working at an agency, I should know that how many users, who have "ywistanbul" mail extensions, have Zoom Pro accounts and do they use their accounts regularly or not. How can I see that?