Skip to main content
Newcomer
akper_alkautsar
Newcomer
Aug 29, 2021 10:46 AM UTC
Solved

Host setting

We have upgraded the zoom host to 2 hosts on July 6, 2021-5 August 2021, and have paid the zoom admin, but there are still 2 bills on zoom on July 7th.
Then on August 3, we have downgraded to 1 host but the bill for the period 6 August-September is still for 2 hosts? Explanation please ?

This topic has been closed for replies.
RN11_2Answer
Community Manager
Oct 11, 2021 7:36 PM UTC

Hey @akper_alkautsar, Zooms billing team doesn't monitor the community. You will need to proceed with reaching out to our Zoom Billing Team, or you can look into Refunds for paid plans KB article. 

View in thread

1 reply

Community Manager
RN11_2Answer
Community Manager
Oct 11, 2021 7:36 PM UTC

Hey @akper_alkautsar, Zooms billing team doesn't monitor the community. You will need to proceed with reaching out to our Zoom Billing Team, or you can look into Refunds for paid plans KB article. 

Translate
Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.