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Newcomer
Oct 22, 2021 7:10 PM UTC
Question

upgrade plan error

I juste purchased the plan Pro, the payment was successful but I still stay in the basic plan. I'm not able to contact the support service. What can I do now ?

1 reply

Rupert
Partner
Partner
Oct 22, 2021 7:20 PM UTC

Hi @yuki_lingjiayi 

 

Having purchased your license, you will now need to assign it to yourself:

 

https://support.zoom.us/hc/en-us/articles/115004976063

 

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