Billing & Account Management

Payment done successfully but not updated till now and account status showing basic and I have an urgent meeting of tomorrow kindly check and revert me soon.

I'm a user of your zoom meeting program. I forgot the password of the account , *********** , so I wanted to reset my password. In order to do so, as your site indicated, I typed in my email-address, mentioned earlier. However, in the inbox of the e-mail, there was not any mail from you. I tried so many times but I failed.  Suspecting the error of email company, I contacted and asked them to inspect this situation. Surprisingly, they said that there was any mail from your company even in their server. I can't understand this situation and I've not been able to deal with my important work due to this problem. Please look into this problem and resolve it.  

Hi There,Is there a way or function through which I can know the accounts that have been deleted, with an explanation of the exact time of the deletion process?

Is there a way to edit a pending Zoom Account's email? Or would it be best to delete the account and create a new account with the corrected email?  Thank you. 

We purchased a second zoom subscription for Zoom Pro. The account number is 7002899287. The main user is meetingrmlaptop. When we try to schedule a meeting it says we are only on Zoom Basic and can only have a meeting for 40 minutes if there more than 2 participants. Can you please assist to correct this as we often have meetings with 7 or 8 attendees. Thanks

I somehow turned off "Allow users to login using their work email."Now no one (including me) can login to our Zoom accounts.

Vou começar um curso de espanhol pelo zoom e queria saber se é permitido pela plataforma ministrar cursos online somente usando contas pessoais e não voltados para a educação. Também queria saber se é errado apenas o professor ter uma conta licenciada para ministrar as aulas.   Desde já, obrigada

If I purchase the 500 participant webinar and find that I need to increase it in the midle of the billing cycle, will I be charged the entire amount for the 1000 participants in addtion to the amount already paid for the 500 participants?  

I just upgraded to the PRO account. It says my payment went through, BUT it still will not allow me to schedule anything longer than 40 minutes. I am hosting a meeting tomorrow morning from 9:00 am - 11 am CST. HELP! I called, but the recording said my account didn't have phone support.

Background info: Last November, I had cancelled my pro subscription because I had no use for it during the month of December. I recently bought the plan again using the same google account and billing info My issue is that when I am scheduling a meeting, I get a notification under the time limit saying that my account is still under the Basic plan and that if I have 3 or more participants in my meetings, the meeting will end automatically in 40 mins. So, I went to Billing first to check whether the upgrade went through and it says that my account IS under the Pro plan. I've tried logging on and off as well as trying different devices but it still says the same time limit warning when I schedule a new meeting.

Hi Zoom Community,   I had to change me email because it is full. I am cleaning it out slowly but surely but is currently unable to receive or send from the email address.     I was successful in changing my email but the confirmation was sent to that full email. Is there another way to confirm the change of my email address?  Is there something else I can do so I can schedule me zoom meetings?   Thank you, KitKat

I am trying to make payment for Zoom Pro license from India using various International Credit cards. But it is giving error saying your country is not eligible. Some one please help urgently. I am representing an organisation and we have number of classes going on daily basis. 

i cant edit my billing address it show me "We are unable to update your billing country since it is ineligible for this currency, please check our help center for more information"...   But i can edit in my other Account   Kindly sort my problem   Thank you.

We're a very small organization and have a paid pro plan whose owner is ***********.  When I run a Zoom meeting, I log into Zoom as ***********.     We also have someone, call her Mary, who's Gmail account is somehow "associated" with our paid paid.  Mary wanted to buy her own paid plan but when she went to buy it got a message that she was already on a paid plan, that the administrator was *********** and that she'd have to "disassociate" from it (see attached screen shot).    We've never seen this message and Mary isn't even sure how her Gmail was "associated."   We don't even know what it means to be "associated" and want to make sure that her disassociating from it won't break anything, in other words, that I will still be able to log in as *********** and do everything I need to do.,      

Hello, I'm not able to change my billings details. Can you help me please?Thanks in advance. Anna

Dear,   why, my credit card was debited? whereas my subscription was cancelled. Thank you.

I have a paid account, but my profile says that I have a free account. Zoom withdraws money from my account every month, so I know that I have a paid account. Because my profile says I only have a free account, I have a different meeting number every time I have a meeting. I need a set number, to make setting up meetings easier. How do I fix this?

When you go to the product support page:https://support.zoom.us/hc/en-us/p/product-support And try to click the contact support, there is a JS error. Attached is the screenshot with the console error log.   

what the benfit from it in deeb details    

I have law firm I want to charge the customer per hour of consulting is this service available on zoom. If yes how to implement this service.

i want ot join zoom

Hi, Early on, I had an account with my company1 with email1 through SSO1. Then my company resigned their plan, turning email1 into a free account, and I got a new account with company2, email2 through SSO2. Then another company3 signed me up again with email1 (no typo) through SSO3. Guess what, the whole thing confused the system... Now whenever I try to sign in with email1, I get a screen telling me: "Update Account Information The domain associated with your email address has been claimed by Admin. To retain access to your Zoom account, please select an action below. Learn More"   with option to consolidate into account (can't figure out which account it's talking about), or update email (sure!) I tried every possible path through the following screens (it's been running for a few months). Eventually, I get to log in with the new account if I tell it to "skip for this time", but it keeps bugging me each time I log in (and that has to happen quite often because company3 has an au

I have Purchased Zoom Pro, But still in Basic. Resolve Soon

I have tried to upgrade my account from a free to a paid one. In the process of paying, I was requested to fill in my details including my TIN number. I typed my correct TIN number and I cannot seem to pass that point because it says it is invalid which I find baffling. Please help, how do I overcome this setback?

We are unable to update your billing country since it is ineligible for this currency   Can someone help