Solved

I am logged in as part of a company account on my desktop app, but my employment with the company ended and thus I cannot log in through the SSO on the web. Without realizing I was still logged in on my old company account, I recorded a meeting to the cloud today through the desktop app. (I was not the meeting host; I requested permission to record.) The "Open recordings" button on the desktop app shows many old recordings but not the one from today, and I can't log in online to look for it there because of my disabled login. Is there any hope of accessing my recording? 

Good morning,  Is there a way or option to, by default, allow participants in a webinar the ability to unmute themselves? I have done some digging, and I believe I found a way to enable it per meeting, but we would prefer it to be a default "going forward" option that anybody in a webinar can unmute themselves to speak.  Thanks,  Tyler Kurth 

When I host a meeting I do not have this problem.When I join a meeting all of the participants and myself are seen as black boxes - even though video is ON.I've gone through all my settings and the community... and what I'm seeing tends to focus on this happening during screen sharing. I cannot see a screen share OR any of the participants at all during the meeting from the moment I join.Any suggestions? I've updated zoom and my computer.Thanks!

Hi everyone,Can I be logged in to my zoom account, join a meeting and somehow make my email address unviewable by the host?Thanks.

Hi All,  There are around 50 cloud recordings I am interested to pull the metadata. I am particularly looking for the duration of each recordings (to pay for the tutor). When I exported the Cloud Recordings metadata to csv file, there is no duration of the recordings or end time, but only start time is present. Can I get these data when I export the metadata on csv file? Please let me know. Thanks.

At some point my Zoom started recording my video meetings automatically every time I start it up.  I went into the settings and the "switch" for automatic recording was already switched off.  How can I stop it?  I tried switching it on and off again...Thanks

Hello, We've added tags to a few sessions in our multi-session zoom event. They appear on the registration page on each of the sessions. See the image below, you can see two tags, one of them says construction.    Unfortunately, they do not show up inside the lobby. See below.   I can filter by audience and product, but users need to click into the filter button. Is there something I can do to make them show up in the lobby by default?   

Hello everyone,I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.Where in the Zoom admin settings I can configure this behavior.Any specific settings I need to review or adjust to make this work as intended.I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.Thank you in advance for your help!

When in a meeting I have a square with a camera and a slash through the camera. How do I fix this so my meeting can see me and I can see myself?  I have tried settings and chats to no avail. Tami

Hello Community, I am able to view only a fraction of my previous meetings---and they are the oldest ones!  I read that I would only be able to view previous meetings from the last 30 days, but I don't think that's accurate.  I set the start and end times, and my previous meetings are still gone. Please, can someone tell me how to view ALL of my previous meetings?

I have the following problem:I started a Zoom Meeting and shared  my screen and  also the sound by switching on "the original sound for musicians" in the sound settings of Zoom.My fellows can see my screen, they can listen to my speech, but they do not hear any sound from the DAW Cubase 14 Pro.In a community of Facebook someone told me, that I have to choose the "Zoom Audio driver" in the  studiosettings of Cubase 14 Pro. But this driver I do not find anywhere in the studiosettings. And I did not find any driver for my SSL12 Audiointerface for Zoom.But he could not help me to find a solution, cause he has a Mac and I have Win11 Pro.So is there anybody here, who can help me to make the System run in that way, that my meetingmembers could hear the Sound of the Cubase 14 Pro DAW on their speakers?I have already looked in the privacy settings of Win11 Pro to see, what I could do. Zoom has the appropriate permissions in the various apps, namely for the camera and microph

I have recorded meetings in the past with no difficulty but all of a sudden my Zoom meetings do not allow me to record even though I am the host.The message that comes up is "Please ask the host to give you permission to record".  How does that work if I am the host?I have tried getting others in the meeting to record but they get the same message.What am I doing wrong please?Thanks.

Hi, I was sent a link to a Zoom meeting to my email address (gmail).  I will be using this link every week to attend a meeting.  The way I get into the meeting room is by clicking the link in the email.  Is there any way for me to input this link in the Zoom app on my computer so that I can go right to Zoom and enter the meeting room rather than search for the email and click on the link?Thank you.

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones.  Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too.  We use Yealink T44W desk phones if that is useful information for this.  Thanks!

Hello,I am having problems with allowing others to edit/access/annotate my whiteboard even it appears I have allowed all participants.  I keep getting a message that says "admin has restricted access to anyone not in my organization" but I am admin and I can find nowhere to even find this setting or change it.  I've checked every section I can find but clearly. haven't solved the problem.  Since I am the sole person on my account, it restricts everyone!Help! 

I joined a Zoom meeting and would like to check the exact time I participated. I have a free Zoom account and did not host the meeting. I’ve checked my account settings, but I couldn’t find a record of when I joined and left the meeting. Could anyone guide me on where I can find this information?

I've set up a webinar for 2 hours.  Is it possible to extend the duration after the webinar has started, so to add another 30 minutes for it to end at 2:30 while the webinar is still in progress?  This is for a paid webinar subscription and I am the Zoom account admin. Appreciate any guidance.  Thanks !

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

Hi Iwant other facilitators to log in with email and our account password. Every time someone else does it I am sent a code for them to activate the meeting. How do I stop this so that they can log in using our account email and password as administrator and I don' t have to get a code which I send to them.  Its causing alot of grief

Hi Zoom Community,I’m looking to understand if there’s an option using the Zoom API to create a meeting and upload a recording to it.For example:I create a meeting manually using zoom webAfter the meeting, I download the meeting recording and transcript.I then want to upload this recording and transcript back to Zoom and associate it with a different (new) meeting created via the API.Essentially, I’m trying to determine if there’s an API endpoint or functionality that allows upload recordings to be linked to a specific meeting on Zoom, similar to how native recordings are stored in the Zoom Cloud.If this is possible, could you provide guidance or direct me to the relevant API documentation? If not, are there any recommended workarounds or alternative approaches to achieve this use case?Thank you in advance for your help!

Hi all I am having issues with not being able to send myself the edited version of the post-meeting summary. The system allows me to select myself and send, but it is not received in my Outlook Inbox. Has anyone got some troubleshooting ideas on how to fix this?

Hello, community. Recently, I just recording a meeting without log in to zoom. (approved by the host, and it was recorded locally in my zoom.us app). However, I cannot find the recording file in my local device (Macbook)? I have tried to look into my Finder, but could not find the video file. Can any one tell me want happened? Or, is it necessary to log in to record meetings? but, why does it allow me to click on the option to record if I am not logged in? Thank you. HW

Hi there, I just tried to adjust the options for the waiting room to add a video there but once I enter "waiting room" in the settings it does not showcase any options to adjust the waiting room. Just shows a toggle to add or remove the waiting room. I am on the free plan maybe that's why this occurs - don't know.

My setup currently is Zoom Rooms with Google Meet interop enabled going through Polycom C60 Trio controllers. We can join these meetings in our Zoom rooms just fine but there is very little host control on the Poly C60s, specifically for user management. We can't manage waiting rooms and allow participants from the controllers. Is this expected behavior? Thanks!