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Hi, all! The subject says it all:  I scheduled a meeting, then I purchased a Large Meeting license.  Does that license apply now to the existing meeting?  Or must I schedule a new meeting to pick up the Large Meeting license? I'm not sure, because when edit the existing meeting, or click to add a new one, and look at the meeting template, there's nothing like a selection for types of meeting.  I thought that there might be, unless having bought a Large Meeting license means that every meeting I schedule now is a large meeting. Thanks in advance for any replies!

My studio setup regarding the picture is two external cameras (one digital mirrorless Fujifilm and one iPhone 12). I work with external lightning (studio light). The picture in my computer looks like HD-quality, really flawless. But for the participant in the webinar, the resolution is bad. A corny picture, sometimes even sound is lagging with the lips movement. I've ticked all the boxes in the video settings/advanced section:Optimize quality of the video I send with de-noiseOptimize quality of the video I receive with super resolutionUse hardware acceleration for receiving videoUse hardware acceletation for sending videoI ticked the box in recording settings for Optimize for 3rd party video editor.So basically, why does the picture look like the attached one anyway? What am I missing in the settings, etc?

Hello,We recently moved over to Zoom phone from Mitel. We have a door call box that we use for security to unlock the door to allow access. Worked great on the Mitel. I'm looking for instructions on settng this up on zoom phone as a generic SIP device. All I am able to find is a generic SIP H.323 zoom room instructions. If anyone knows of instructions for something like this, please let me know. I did not try the zoom room instructions as it seems to require some type of cloud room connector license.

I had just installed Zoom, however every time I try to go into the 'video' and the 'background & effects' settings: The settings tab freezes and will not load. Even when I try to 'start a meeting', it crashes. I'm not really sure whats the issue is or how to fix it. I've reinstalled it but it hasn't done anything. Any help would be nice.

Hello, I want to know how to see our guest/participants E-Mail who was joined our meeting?. In the report of meeting, I can not seen the guest E-Mail because is hidden, only host email is showing in the report. It was happened since march 1st 2022, before that, it was never happening. the notifications said "If the participant is Guest, and no emails were uploaded to Zoom in any form (for example, by entering emails to register to join the meeting, or the host provided the participants e-mail to Zoom), the guest E-mail is hidden". So did you know how to un-hide the guest E-Mail? 

My Zoom account recently updated an added the Beta "Clips." This app has taken over my computer and I cannot shut it off. I have read articles online that say to "toggle the enable/disable button" - but THERE IS NO BUTTON. This problem is interrupting my online classes and I do not know what to do. How do I remove this app?   Thanks!

I host more than 100+ meetings and webinars a year and have only recently started to have this problem.When I launch screen share, Zoom locks up and I'm kicked out of the meeting. The other participants are still able to stay in the meeting. Before every meeting, I reboot my computer to clear memory. Sometimes I can fix this screen share issue by restarting my computer and not turning on video. I have also unplugged and replugged by microphone (Blue Yeti) and webcam (Logitech Brio). I have also uninstalled and reinstalled Zoom.Although these steps "fixed" the problem a few weeks ago, it occurred again today when I had to restart twice and stay off of my webcam.Frustrating and a horrible way to start a paid client event.I'm running a Windows 11 gaming laptop with a 1TB SDD.Any and all insights are appreciated. TIA 

During a meeting hosted in my personal meeting room, I added a co-host. Now, this person shows up as an alternative host for all meetings in my personal meeting room, and they receive emails about all my Zoom meetings. How can I remove them?    I schedule Zoom meetings through MS Outlook or in the Zoom app (on my Macbook). I tried to follow the suggestions posted on the community and Zoom support (see links below), but neither work. I do not use the Chrome extension, and there is no meeting that shows up on my Zoom for the date that I added the alternative host because I did it in my personal meeting room. When I open a Zoom meeting that I create, the Edit meeting button is not engaged OR when I edit, the alternative host is not an option I can change. I would appreciate any suggestions!!   I have tried following the steps on this thread and help page, and they have not worked: -https://community.zoom.com/t5/Meetings/REMOVE-Alternative-Host/m-p/32008 -https://support.zoo

When a presenter is sharing their screen, we need to be able to also see an open window with an ASL interpreter translating for the deaf community. Is there a way for the presenter to share both screens at the same time?

Is it possible to start a practice session the day before a scheduled webinar, end it, then start another practice session before the webinar goes live at its scheduled time (ie can you do more than 1 practice session for a webinar? 

Hi, does anybody know if is possible to add the same e-mailadress for two different accounts?

Hi All,    I'm trying to create an API Call to export a list of all our zoom devices.  I've download a API call from zoom that pulls phones but only phones.  I'm looking for the full list of devices we have.    the url it's using is:    "/phone/devices?type=assigned&page_size=600"   the url has phone after baseurl which is why i assume i'm just getting phones but i can't for the life of me figure out what i need to replace this with to get all devices.    Has anyone had any success with something like this before?  Many Thanks

it gave me option to record to cloud and later when i came to look for it, it says tat cloud recording is only available for paid accounts. why did i get the option? now where do i get it?thanks

Hi,I have the Pro version of Zoom, so I am able to have meetings lasting longer than 40 minutes.What happens if I make an outside person the host of a meeting I scheduled, but they only have the free version of Zoom? Will the meeting then end after 40 minutes? Or is it running more than 40 minutes, because I scheduled the meeting with my account?I hope someone can help me.Thanks!

Hi, so I’m a bit confused. Someone started a meeting and made me host before leaving. I then started a recording, and selected the cloud option. I learnt you have to be a paid user to start cloud recordings. I’m on the free plan, but the person who started the meeting is a paid user. Where do I find the cloud recording? Or is it completely gone? 🥲

Hello, we are the product team from EventX. We use the embedded Zoom link as an iframe on our web site, but it keeps showing "Joining meeting timeout". Errors: {type: 'VIDEO', evt: 'ERROR', errorCode: 'NOT_CONNECTED', data: undefined} {method: 'join', status: false, result: null, errorMessage: 'Fail to join the meeting.', errorCode: 1}  Please refer to this example link Thank you.

I have been working on a whiteboard for awhile and I was able to have multiple text colors within one shape and now I can no longer do that. I would like to have the first line of text in one color and the rest of the text in another color. I am assuming this is a feature that was taken away with the recent update but I am not sure. Please advise. 

Hi  We have a paid account and we host a weekly meeting for our members (we are a club).  We want our members to be able to start the meeting before the host arrives and have enabled the setting "Allow participants to join before host" . However it's not working. The meeting won't start until the host arrives.  Am I missing something here? Is it possible for meeting to start before the host arrives and if so how can it be done?

Hello everyone,If I'm adding new users to my account, how can I avoid them scheduling meetings at the same time on the same account?Thank you in advance

Hi, I was on my zoom account yesterday. For some reason, I got signed out, as someone else has signed in. I'm concerned about security, and I have since changed my password. What may of caused this? How can I check the location of sign in?  Thanks Lee

ズームカレンダーとGoogleカレンダーと同期しないとzoomが使えない状態だったため、仕方なく同期しました。通知もたくさんくるし、とても迷惑しています。何とか元の状態に戻せないでしょうか？（zoomの会議日程はGoogleカレンダーに書き込みできる方がいいです）

I am looking to host a hybrid multiple-session Zoom event that will take place over seven days over one month. I see that the maximum duration is six days for this type of event. Are there any ways to get around this maximum duration? I see that a recurring series would also work in this situation, but I want to be able to use the lobby feature, custom registration questions, and hybrid tools that are included in the multiple session types.  Any suggestions on the best way to move forward? 

I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work.  I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out.  Has anyone run into this issue?

I've set up a virtual training event where there are 3 different sessions. People will buy tickets to the particular training session they want to attend. They will then have access to the recording(s) post event. From what I can see, all recordings will appear in the lobby. Will the session recordings only be available to those who have bought a ticket to the corresponding session?  Eg. If Lucy brought a ticket to session C will she only see a recording for session C in the lobby (post event)? If David brought tickets to sessions A and B will he only see recordings A & B in the lobby (post event)? Or will David and Lucy see recordings of all 3 sessions?? Many thanks in advance Amy 

Hello! I am wondering if it is possible, and if so how, to create a group chat in a regular zoom meeting.For example, we are going to have a zoom meeting with 10 people, but I need to be able to have a 3 person only chat going out of the group. I know you can chat to just one person, or to all, but can i chat to 2 people only at the same time? Is this something the host, or co-host can do?  Thank you so much if anyone knows anything about this!