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Newcomer
seva
Newcomer
Sep 2, 2021 7:15 AM UTC
Solved

where to find cloud recording for free account?

it gave me option to record to cloud and later when i came to look for it, it says tat cloud recording is only available for paid accounts. why did i get the option? now where do i get it?

thanks

      RN11_2Answer
      Community Manager
      Dec 21, 2022 8:37 PM UTC

      Hi @hah82 unless you were NOT the host, and the initial host was a pro user or higher and were given permissions to record, the host will have the recording and will then need to share the recording with you. 

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      17 replies

      Community Manager
      RN11_2
      Community Manager
      Sep 2, 2021 2:34 PM UTC

      👋 Hi @seva, free/basic users have the option to local record, however, without a pro plan type you will not have the option to record to cloud. You can purchase a pro plan at zoom.us/pricing 🙂

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      Newcomer
      gulrokh95
      Newcomer
      Nov 4, 2021 12:15 AM UTC

      i'm in a similar situation as the OP. So iF I purchase a pro plan, will i be able to retrieve the recording i made when i had the basic plan?

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        Newcomer
        pohsson8
        Newcomer
        Apr 26, 2022 12:38 AM UTC

        How can I find my recording? It is not in my local files

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          Newcomer
          Sotonye
          Newcomer
          Jun 6, 2022 3:15 PM UTC

          I am also experiencing the same problem. When i started to record, I clicked on Record on cloud. But I cannot find my recording on cloud. How do I go about this please

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            Newcomer
            NewZoomuser14
            Newcomer
            Jun 8, 2022 1:30 AM UTC

            Same here.  I have a free account.  Just recorded to the cloud (because it gave me the option), Zoom didn't tell me that it would not save and now I cannot find the recording.  

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            Newcomer
            sarahelhamsmith
            Newcomer
            Jun 12, 2022 6:48 PM UTC

            Was anyone able to upgrade to Pro and retrieve the recording?

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              Community Manager
              RN11_2
              Community Manager
              Jun 13, 2022 2:47 PM UTC

              Hi @sarahelhamsmith were you previously a pro licensed user with cloud recordings? If you were, and are NOW you're not licensed; if you were to "re-upgrade" to a pro license type, you will be able to access all previous cloud recordings again. 

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              Newcomer
              Icpota
              Newcomer
              Jul 31, 2022 6:39 AM UTC

              So, it's blackmail? Pay up or lose your recordings?

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                Newcomer
                hah82
                Newcomer
                Dec 21, 2022 3:22 PM UTC

                Based on this thread, I can confirm I was given the option to record the the Cloud on a Free Basic account, was given no warning, and do not have any recordings to show for it.

                 

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                Community Manager
                RN11_2Answer
                Community Manager
                Dec 21, 2022 8:37 PM UTC

                Hi @hah82 unless you were NOT the host, and the initial host was a pro user or higher and were given permissions to record, the host will have the recording and will then need to share the recording with you. 

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                Newcomer
                hspringe
                Newcomer
                Oct 3, 2023 3:46 PM UTC

                Hello, 

                This exact scenario just happened to me - The original host has a Pro account, I have a basic account.  I was promoted to Co-host and I DID get the option to record to the cloud, which I selected.  Now the recording is not in my account and the original host is saying it's not in hers either.  Any advice?

                Thanks

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