Call Control not activaing on the Zoom app Settings -> Phone -> Call Control

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I have turned on Call Control on the Zoom Portal, but the phone (Poly Edge E320) doesn't seem to work. I clicked on the Zoom app, went to the settings - Phone and Call Control, and clicked on the Poly Edge E20, but it timed out. Has anyone run into this issue?

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B

belicon27Answer

Explorer

There was a pop-up on the phone to allow the Call control.

E

Eliot

Partner

hi brlicon27,

a few things to check:

1. under phone system management->phones & devces, what is your e320 status, last provision date and firmware?

2. under phone system management->users & rooms->users->user settings, does call handling show your e320 as one of your devices and what is call handling ring mode?

thanks,

eliot

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B

belicon27AuthorAnswer

Explorer

There was a pop-up on the phone to allow the Call control.

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