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I am the owner of a Zoom One Pro account with 2 licenses.I log into my account on a windows notebook through Chrome and try to turn off Zoom AI Companion but the button is greyed out and says "Locked by Admin" (Settings > AI Companion tab > Meeting Summary with AI Companion - "Locked by Admin").I am the owner, so, I should also be the admin, right?What can I do to override that "locked by admin". Or, how can I get the "Admin" level? Thanks! 

HiPls guide me on how can i purchase Zoom Meeting 300 participants with 1 licenses for one Month

Hello,  I would like our technicians to do daily room tests for our physical Zoom Rooms, You can use https://zoom.us/test from a normal computer, but from a Zoom room you can't use this service as you can't enter "test" as the meeting id. There is no option on the touch panel to run a test call..  How do you do this? 

I just recently got a mac and downloaded zoom on to it. Immediately the very first issue I ran into was I was unable to fully use the screen share options. When I click advanced, and I click "share portion" I am not able to adjust the portion of the screen I am sharing. This was not a problem on windows at all. Yes I have updated zoom and my mac. Yes I have given all necessary permissions. Now the problem is worse, and I don't even SEE other screen sharing options. As soon as I click screen share, it automatically just shares my desktop screen without even giving me any other options. This has been a very very frustrating journey because I can not figure out if this is a zoom related issue of mac. However, since I use zoom even on my windows and never ran into this issue including now, I wonder if it is a mac issue. Regardless, has anyone else ran into screen sharing issues with a mac???

Is there any news when Zoom Sessions Lite is going to be availabe?Anyone know if Zoom Sessions Lite will be accesbilbe via zoom events or via an option in the webinar (when you have a sessions license)? Error codes n/aDevice type n/aZoom version SessionsDetails about troubleshooting steps you have already taken n/a

Hi I have a specific question. I would like a delegate to be able to answer calls on my zoom phone line. At that point I want them to be able to put that caller into a waiting room I have access to and then bring the caller into a meeting on Zoom One. How exactly can this be done. Does my delegate need their own zoom one and zoom phone license? Thanks.

Whenever I use the zoom app in my pc, It close suddenly when I start a meeting. It also logout me automatically and I have to login everytime. I'll reinstall the app but facing the same issue. Please suggest me the solution of my issue.

Hello I'm setting up an event and don't know how many participants will want to attend. It may be less then 100, but it may be more than that. If it's more than that, I would buy the Large Meeting Add On but I don't want to have to buy it if I don't need it. Do I have to have the Large Meeting Add On already on my account before I schedule the meeting? Or can I schedule the meeting then buy the add on later if the number of attendees rises above 100 but keep the same meeting link?  Thanks! 

after a zoom meeting that is streamed on youtube, how to you save the stream on youtube?or if it does it automatically, where do I see it? I looked under 'live' tabMany thanks

Hi, i wanted to edit my zoom recording, add effects, etc. and upload my rendered video into zoom cloud. How do i do this? I really want to use zoom cloud because it’s the only place where i can make sure nobody downloads my video

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 I have not been able update because it is not available on the Apple Apps Store what gives by the way it is not the first time that has been a greater 24 hour delay what gives 

I would like to record a meeting that is 7 hours long. Is that possible with a Zoom Pro account? 

My Zoom account used to be successful integrated with my Google Calendar so that my meeting were saved to Google Calendar. Recently, when scheduling a meeting I selected the option "All Calendars" rather than Google Calendar, and since then I haven't been able to go back to the option to have Zoom access my Google Calendar to record teh meeting invitations. I have gone through the steps Zoom recommends. I even tried removing access from Google so that I coudl then re-add access to Zoom, but that doesn't work. When I go to Zoom under my account and select, "Calendar and Contacts Integration," and go through the entire process of giving my google account access, it allows me to go through the entire process and then it says:"Add failed, the calendar-related access permissions are not allowed" with no further explanation. If anyone has any ideas for me, I'd really appreciate it.  Thanks! 

I am testing out the brand-new Zoom Clips feature, but I don't see any way to download the clips. Will that be added, or am I missing it?    Also, are the facial features such as Touch Up My Appearance mirroring what I have set up in my account? I am noticing a softer filter and wonder how this is managed or modulated.    Thanks!    Nancy

We have a client that is getting a "500 Internal Server Error" when trying to create new Zoom Meetings in Outlook.  The Outlook Add-In, is installed and enabled.  We also downloaded the desktop client and installed on the machine.Still getting the same error.Outlook O365Windows 11I see one other post with the same issue, but no response yet.  Appreciate any insight.

I need to remove two-step verification.  Zoom demandans a code that I know it. Someone could help me

I can't seem to turn off auto-recording in my settings. Every meeting gets recorded but I don't want it to. My "automatic recording" setting is turned off so I don't understand why it keeps recording. Settings > Recording > Automatic recording = toggled off. 

Hi, We made our payment, but we get an error that it has not been paid.    Could you help please. "Your account has an outstanding balance of $342.00 due. If you do not pay your balance you will revert to a Basic plan. You will lose access to all paid features and cloud recording. Click here to pay your outstanding invoice(s) or click here for chat."

I have recorded some calls when have pied subscription know I cant find themis it possible to view that files an if I can view files if I pay for subscription

Hello zoom community, myself Emmanuel Katto and I'm from Uganda. I want to record the zoom meeting on phone, can anyone help me with the steps of recording a zoom meeting on phone?

Sorry for my English is strange.Please tell me about the case of hosting a Zoom webinar.In my account, the maximum number of connected people is 500.If I co-host with a user who has an add-on that allows up to 1000 connections, will the number of connections be upgraded to 1000?How about if I designate them as alternate hosts instead of co-hosts?

It only gives me one audio file with a local recording which is really frustrating, I seem to have all the right details up, am I missing something? This is essential to sort for me with my podcast!

I use Outlook for work. I am on a Macbook with the new Outlook application. When I schedule a meeting in Zoom, it opens Outlook so I can invite people to the meeting, however, I get the following error message within Outlook. "There was an issue and your file(s) cannot be imported." I can't actually send an invite to people so no one can accept/deny the invite. I have to copy and paste the meeting into an email. This also causes an issue as it does not sync on anyone's calendar. Does anyone else have this issue? Is this a Zoom problem or an Outlook issue?

 I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account settings. So, why is it showing as offline and how do I fix it? Seeing it as offline makes it seem as if the extension/phone is not available which isn't the case. 

I have good number of Poly x50s/30s in my environment. all these systems have specific h323 addresses assigned to them.  In native Poly mode I can have incoming calls via the assigned addresses. in Zoom Mode I cannot call into these devices using the assigned addresses. is there something I am missing in the settings? do they need to be provisioned for this to still work?  also, when switched to Zoom as the provider the device loses some features. is this something that will be available in the near future? mostly the remote monitoring feature at least would be great to have.