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I am testing out the AI features for my organization and have noticed that there is no way to easily export the AI generated meeting summaries from the Zoom web interface. It is great having the ability to edit directly in the web interface, but it would be even better if it was easy to export and store these notes to our document management system when needed. Right now, all we can do is copy and paste to a word doc, which is not ideal. Am I missing something? If not, I'll submit feedback directly to Zoom. 🙂

Hello, My subscription was automatically renewed, but I did not intend to renew it.It has been less than 24 hours since the charge was made. Importantly, the payment was made using a corporate card from a public institution, not my personal card.Because we are a government-funded organization, strict regulations prohibit personal or unintended use of institutional budgets.This unintended charge may cause serious administrative issues, so it is essential that the payment be cancelled. I have not used any paid features after the renewal.Could you please provide a full refund for this unintended renewal? If a full refund is not possible, I would appreciate any possible alternatives such as a credit refund. Thank you for your understanding and assistance.

When running a meeting we are streaming to YouTube, sometimes we have a break of 10 minutes until the meeting reconvenes.  Can we display a logo and message that streams to YouTube instead of just an empty video? 

There are 2 types of Webinar Zoom type, first participant allowed / can turn on/off the audio or camera icon below. In this type the audio volume in smartphone can easily turn up and down.The second type, participants are passive,  can not turn on/off audio and camera ( no icon below usually have hand wave icon ). In this type the volume is always maximum can not turn up and down except I cross the audio icon at the left top. I always use smartphone Xiaomi Redmi Note 9 Pro. I wonder this  bugs is on the smartphone or zoom apps ?

I run training sessions using Zoom meetings.I used to ask trainees to send direct messages to answer some questions to test their knowledge and I would see all their answers as part of the main chat thread.Recently direct messages now all pop out into separate conversations, meaning I need to click on each one separately to see answers. I've therefore had to ask trainees not to use direct messages as with 10 trainees it means I can no longer just quickly glance to see whether everyone has the correct answer without them being able to copy answers from others.Is it possible to toggle this option on and off so I can choose whether to have a single thread with all messages in the chat or separate threads for each conversation?

Good evening, I forgot to record a super important meeting.. is there a way to retrieve this meeting?tks

Problem StatementWe're experiencing media desynchronization when conducting Zoom meetings through a Windows 365 Cloud PC environment accessed from Mac endpoints. The primary symptom is audio-video timing misalignment during video conferences, suggesting potential issues with media processing pipeline optimization.Technical ConfigurationClient Hardware: Mac Mini (macOS Sonoma 14.5/14.6 & 15)Virtual Environment: Windows 365 Cloud PC with Zoom VDI clientZoom Architecture:Zoom VDI Client (Windows 365 cloud PC)Zoom VDI Plugin for Mac (local endpoint)Network Infrastructure: Consistent high-bandwidth connection verifiedSoftware Versions: Latest software releases of both VDI componentsSymptom AnalysisPrimary Issue: Persistent audio-video desynchronization with noticeable camera feed latencySecondary Effects: Intermittent echo artifacts requiring session restartConfiguration Impact: Mac-side Zoom adjustments yield no improvementPlugin Effectiveness: No observable performance differential wi

Where do I find the Video Effects button so I can turn it off!!!

I'm techno challenged and very basic.  I teach quilting and occasionally do zoom classes.  Previously, I used my laptop with document camera for one area, but then I had to join from my iPhone camera which was positioned over my sewing machine in another part of the room.  It worked fine.  Recently, I was doing a class, and when I went to sign in from the iPhone camera, I was knocked out of the meeting and couldn't get back in on my computer, and had to try to finish the class holding the iPhone in my hand while trying to sew.  I guess something has changed.  I did look up and follow the instructions in the settings - changing to allowing up to 3 devices, but it says of the same type.  I need a computer for my dox camera and then my phone for over the sewing machine at the same time.  I do not have a young person available to help me.Can someone please help me - in plain, old people language??  LOL. It's probably something super simple that

I will be sharing a Zoom link via Outlook calendar.  Several parties will join the meeting.  It is important that for one of them their email address is not visible either in the calendar invite or during the meeting.  Does this happen automatically?  As owner and scheduler of the meeting, am I the only person who can see others' email addresses?

I hosted a meeting last week and I remember saying to myself, "Oh I need to record this" but then I looked at the top right corner and it had the red circle and said "Recording". Of course now I can't find the recording, in the cloud recordings or locally. I checked all over my Zoom account for it - deleted files, etc. No sign of it. Is there anywhere else this could be? I asked the other presenters but they don't have it. What happened?

I was so happy and impressed with the Meeting Summary notes that Zoom's AI Companion shared after the calls this past year. However, something absolutely changed since 04/20/2025. Now, my meetings notes are much shorter and only receive 1-3 summarized paragraphs instead of the usual 7-10 that I was receiving before. Is there anything I can do to solve this issue?

Hello! What setting is it in Webinar to make it so the attendees don’t see the black squares of the cohosts when their camera is off during:1. the live session2. a hardrive recordingWhenever I feel like I have this conquered something changes and bam, same issue, Thanks!

Ok, it is beta, it is connected to my icloud. But what calender will it be using? I have many. Can I choose? Where do I see the actual configuration?

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something. Thanks in advance

I have a virtual class when classmates are signed on and enter the meeting we are all displayed in a grid formation.  The teacher is always top upper left, (on my screen) I am always situated next to him.  I never move down into the grid, switch rows, move further left or right etc.  other classmates seem to bounce around in their placement.  But I always occupy the position next to the teacher.  What are the dynamics going on here?  Do others see a similar placement on their screens?  Does what I see and static placement have to do with my settings?  Is the teacher controlling this?  

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

Hi, I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so I would like to cancel my subscription and to receive a full refund. How do I do this? I can only seem to talk to bots. Thanks

 I've requested refund my account via e-mail, etc.But, I checked that there is no problem.so I will keep this account.  (no refund) thx

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks

I found a setting that controls the different sounds you can select for notifications. But I REALLY need to hear a notification when someone enters the waiting room, and that isn't happening. Since Zoom has been changed to force the use of a waiting room, I've had a problem with certain attendees who come to the meetings late while I'm sharing screen+audio, and I miss the visual notification that someone new has arrived. I'm not always focused on my desktop during these meetings (ok, confession -- I actually was distracted during the meeting I was hosting while sharing video). Based on my experiences joining other people's meetings, I've heard such notifications. But I'm not getting them myself -- just the tiny banner that appears. What am I missing? Why am I not getting any audible notification?

Hi. We're hosting internal presentations on Zoom Meetings. Some of our guest presenters will be external (different email domain), some internal to our company (same email domain). I'll be made a co-host by the meeting creator. I want some private prep time with the guest presenter prior to allowing everyone to join to do A/V checks, housekeeping, and the like. It'll be me, the host, and the presenter. A few minutes before the scheduled meeting time, I'll allow the attendees in. If we enable the Waiting Room feature, we can let the guest presenter in, and up to a few dozen people will be waiting. 1. Can we allow everyone in at once?2. Can the Waiting Room be disabled so late attendees can come in without host interaction?3. Is the Waiting Room the best way to resolve this problem?4. At the end of the presentation, can I kick everyone out except those designated as host/co-host/presenter (i.e. everyone who was in the Waiting Room) as a group? Or do they need to be manuall

Yesterday I turned on meeting summary, as I have done for other meetings in the past,  but it didn't render and there's no record of it on my Zoom account. Is there any way to find it if it exists?

I've looked for the place you're editing, but can't find it. I couldn't make it disappear.😫

안녕하세요, Zoom 고객센터 담당자님.저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.