Solved

Can someone please tell me how to transfer ownership of a recurring meeting?  We need someone else to take over the meeting going forward, but we don't want to change the ID and password, since it is widely distributed.  Thank you in advance for any assistance you can provide.

I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings.  They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even though it shows chosen microphone AirPods, etc.  Any ideas?

For accessibility purposes we'd like to have every meeting automatically enable live transcription so that we don't have to have a host/co-host individually start the transcription/captions for every meeting we have on our account.  To be clear, we don't just want them to be available, we want them to be turned on by default for every meeting.   Is this possible?

I subscribed to the Zoom Phone service today ($10/mo). I didn't realize that the account was attached to an old workplace and all my emails went to my former boss and I couldn't figure out how to use the phone service. I ended up having to cancel my subscription, but it doesn't look like I get a refund for it. Since I already paid the money for it, can I get it transferred to another account? Edit: I called billing to get a refund.

The participants on my Zoom session were not able to hear the audio that was being played from a website I opened and was sharing during our call. They could see the web site content I was sharing but they could not hear the audio from the website. I (as the call host) could hear the audio very well. Are the audio settings I need to adjust on my laptop or in my Zoom settings?  Thank you

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members. Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area. Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?Thanks!

Hello! Does anyone know how to dis-enable to balloons, lights and other annoying things that come up every time I raise my arms or hands in a meeting?

Hello everyoneA few months ago, I was still able to hold online music lessons on my notebook with a Zoom meeting.Since a program update, my participants can only hear my voice, but no longer the musical instrument (piano).Does anyone know a solution?Thank you very much,Roland.

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally- The ability to add additional European numbers in future would be very useful

Hi there I'm having an issue with seeing the meeting video from PC onto Samsung TV. Here is the setup I'm using.Connected to zoom meeting on PC using the Zoom desktop appSign into  Easy Connection to Screen app on PCGo into the Workspace on my Samsung TV QN90BWhen in the Workspace app, select my PC and then TV connects to PCGreen edges appear on the perimeter of both PC monitors but the TV screen turns black. In the past the green edges only appeared on one of the PC monitors. The cursor from the PC is visible on the black TV display but it is very faint. The cursor remains in view on the black display even when I move the cursor across both displays on the PC. The black TV screen seems to be viewing the 2 PC displays as 1 display as the cursor is always visible.If I set the PC displays to 'Duplicate these displays' or 'Show Only on 1' or 'Show Only on 2' then the black screen disappears and TV displays the zoom meeting. The TV only shows black when the PC displays

I used to be able to supply my small team with a link and they could jump on a call at anytime if I was on zoom. Now I will be on zoom with a team member and another team member attempts to come on my meeting and they do no show in the waiting room.Is there a setting I can change so I can go back to normal.  

I am the only user on my Zoom account, and my role is owner. The account has no admin, and I unable to add myself as an admin. This is preventing me from using some features that require admin approval. Do I have to add another user in order to make myself admin? Is there no alternative solution?

Is it possible to disable an iphone's auto exposure features when using the camera in a meeting?

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface. According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profi

In the June 16, 2025 Zoom Events Release Notes (as of this posting), there is the following entry:I can't find any other reference to this anywhere.  Where can one configure this setting? I also looked for the similar Zoom Sessions functionality mentioned in that note, but can't see any place in Zoom Sessions where the Join button timing can be configured. If you find it, please let me know... maybe with a screen shot.  Thanks!

Hello. Is it possible to update  zoom desktop app for mac, Windows to latest version from the command line(command prompt, power shell, terminal, etc) ? Thank you,

Hello. My zoom meetings are syncing to my google cal but not my ical. My google cal is snyced with my ical, so I'm not sure why the meetings are now showing up. I'd like to be able to view the meetings from both my personal calendar (ical) and work calendar (google cal). Any insight?

I deleted a user from my overall Zoom account (5 uses total), and his webinar recordings are deleted too. we still have our webinar license, but they cannot retrieve the old recordings from his email.  does anyone have help for this? 

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan. This is my call plan: Zoom Phone US & Canada Metered CallingI am logged in.I am the sole owner/ user. How do I fix this!!!??

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following: "Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error. I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue. Can someone please help me to find out what is really going on with my computer that is having this issue. I have created at least 10 other accounts, for testing, which are ALL having the same issue. 

Hello,My students are in China. They cannot access recording any more as it shows:   'Recording can’t be viewed.'Access to this recording is restricted due to the web setting. "Any suggestions? Thank you.  

皆さま、こんにちは。Zoomは視覚的に使いやすいユーザーインターフェースを備えた素晴らしいサービスだと感じています。しかし、機能が豊富になるにつれて、視覚的にわかりやすいマニュアルをユーザー部門に展開し、活用度をもっと上げていきたいと思っています。そこで、皆様にお伺いしたいのですが、現場にZoomを推進する際には、どのように情報を発信されていますでしょうか？ヘルプページを添えてのご案内、個別にマニュアルを作成、現場任せで放置、オンライン勉強会を開催など、さまざまなアプローチがあるかと思います。もしおすすめの方法がございましたら、ぜひ教えていただけますと幸いです。また、このマニュアル使えるよ!といったものも教えていただけますとうれしく思います。個人的には、こういった簡易マニュアルをちょくちょく発信してきたい派です。https://zoom-support-cdn.s3.amazonaws.com/docs/user-guides/ja/JA_ZR_Quick-Start-Guide_Web.pdfhttps://zoom-support-cdn.s3.amazonaws.com/docs/user-guides/ja/JA_ZR_User-Guide.pdf 

I will be hosting a meeting where the participants' identities need to be kept hidden from others so that they can attend without anyone knows they are doing so.  How can I do this with Zoom?  Thank you!

Hi Team,Just checking whether we can have the option 'Meeting chat - Auto-save' enabled which is locked by the admin?Regards,Pavan

Hi, I need to present via zoom, when I'm doing so, the presentation mode goes full screen and I cannot see my notes (I either have to use my phone and it's too small, or print them our, but it's long). Is there a way I can split screens and one part will be a shared presentation, and another my notes? When I just do the split screen (on MacBook pro), it works, but as soon as I start presenting via zoom, it goes full screen back. thanks in advance!