Solved

In the web portal settings under security, I've enabled my waiting room. However, whenever I click "New Meeting", I still have to manually click on "Enable Meeting Room"  for it to work.  Any thoughts? 

I can't enable multiple screen share just because there is no such button/ option when I host a meeting. It was but them disappeared. What should I do? 

I am creating an event for my organization that needs to offer a free ticket to only specific people (it's complicated because of requirements of their employer). Is there a way to easily this? I know there isn't a promo code option yet and that I could create a free ticket, but is there a way to limit who can select that option beyond just saying it is for a specific organization?

I'm testing Zoom Events and have created Hub and events, but we're having trouble finding the page where I can set up Agenda/Lobby/Sponsors/Expo, etc. Can anyone tell me how to find this page? Thanks!

All my Zoom invites sent to me are going directly to my Gmail calendar. I would like them to come to me via email instead. But I don't know which setting to change in my account to make this happen. I appreciate the help!

Is there an option for adjusting the resolution on cloud recording with a Zoom Event? At the moment our recordings are 640p, we have HD enabled within our Zoom account?

I have been programming a meeting 2 weeks ago, that is evolving into a webinar, in one week time, and I was looking for an option to change a Meeting to a Webinar, as I saw this option exist: Changing a Webinar into a Zoom meeting with a  click of a button, but does the reversal is true ?  would be great !!!! The problem is that it will change the registration link !!! and people have already started registration under the meeting.Many thanks,Michel Reymond  

I am setting up an all-day zoom interview meeting where attendees will join and exit one at a time. If I am the host, can the attendees also access the attendees' list later? I want the list to be confidential.  Thank you.

I plan to sign up to Zoom pro for the size of my group and the benefitsDo my invitees share the benefits or do they have to download Pro too?Sorry if this is such a basic Q, I am a newbie!

I wanna start and build the zoom meetings to another language that helps a lot of people in my country. I would like to translate to Greek language because we making meetings two times per week and will help us with old people in ur meetings. Can you help me out to find a way how to start and from where to start doing it? or even better if you approve it firstly. Thanks for your time!

When using a T5i as a camera to record by Sharing a screen it would seem that there is no need to record on the camera can anyone confirm that this is true? Thanks

Hi After 3 hrs it's time to ask the experts! 2 x small businesses at the same location, each with its own phone number. Basically for branding purposes. Each one is answered by a receptionist (one of 3 staff) using the business name (This doesn't work with auto receptionist because we don't know which phone no. is being rung into) When the phone is not anwered, it goes to voicemail audio that includes the name of the business. So far I've set up: Shared line for both phone numbers - this lets us see which number is being called into and therefore how to answer the phone .... but can't seem to set audio message for one of the two businesses. Thanks Richard  

Liebe Community,ich benötige Eure Hilfe.Seit heute sind seltsamerweise meine Cloudaufzeichnungen weg, die ich gespeichert hatte.  Unter dem Menüpunkt "Aufzeichnungen" ist nichts mehr zu finden. Der Speicher war nicht überschritten und die letzte Aufzeichnung erst 4 Tage her. Um das zu testen, wollte ich eine neue Aufzeichnung machen, doch wenn ich auf Aufnahme drücke, kann ich nur noch lokal speichern. Die Auswahl "auf Cloud aufzeichnen" ist nicht mehr möglich.Woran kann das liegen ?Hatte jemand schon mal ein ähnliches Problem ?Leider konnte ich im Internet über dieses Problem nichts finden. Über Hilfe würde ich mich freuen. Grüße Dear Community,I need your help.As of today, strangely enough, my cloud records that I had saved are gone.  There is nothing left under the menu item "Recordings". The memory was not exceeded and the last recording was only 4 days ago.To test this, I wanted to make a new recording, but when I press Record, I can only save locally

We're a new user to zoom.  I have signed up for 10 user licenses with unlimited canada/us calling.I've created my 10 users and assigned a number to each user. All working fine.When I try and setup my main company number, and try and get a "toll" number, i get a message "you need more phone number licenses".I'm trying to explain to my zoom rep, but i don't know if my account is setup with the correct user licenses.is a phone license in zoom (main company number) different than a user license?on my main phone number, i will have 3 toll free numbers attached to it. my rep sent me a docusign to add 3 toll free numbers, but nothing in regards to adding a phone license to the main company number.i hope i've explained my issue. I need a PHONE LICENSE to add a number to my main company number and than start porting my numbers over. (10 users + 1 company number). 

I have upgraded to Zoom Pro principally to get break out rooms and polls. I can't see either on my tool bar. Anyone know how I can find or activate them??

The organization I am with will be hosting a all day Zoom conference in the coming months. We need to gather information from registrants (we need to know what type of continuing education credits they need) AND offer different payment tiers. We had originally decided to go with ZoomEvents so that we could set different ticket prices and utilize other perks, but then learned that you cannot ask any registration questions using ZoomEvents. I am now try to create the event in Zoom Webinar, but I cannot figure out if I can set multiple registration prices . Is this a possibility at all or am I back at square 1?

Hi, I'm a university of Guelph student, I've been trying to watch the recording for a live lecture that I missed. When I click on the link that my professor posted on the course website it takes me to a page that says  "You have not enabled the Cloud Recorder. (200)", the professor suggested that it might be an issue with my cookies and permission setting, but the links that she posted for other lectures work fine so I don't no what to do here. 

Hi. I've been recording Zoom meetings for my podcast, but every now and then, I get logged off the meeting (and I'm the host who's recording). Luckily I can log back on, my guests are still there, and I can start the recording again, but it's embarrassing as the host, and it always worries me that my footage will get lost. Thus far, nothing has been lost, but I do need to retrieve the footage in different folders. Help? 

I have two USB cameras attached to my Mac Mini. In Zoom, they are both listed as "Full HD webcam" and when I switch from one to the other, the camera selected is still the same. I can only get it to use the other camera by temporarily unplugging the first. It appears to be impossible to rename cameras. I make this swap multiple times a week so it'd be nice to do with more easily.

For the last week or so updates to the Zoom Add In for Outlook crash as the installer can't find 5.8.0.110.msi. I've tried removing the Add In and reinstalling but with no joy - same problem. I can't seem to find any site I can download 5.8.0.110.msi so that the installer finds it. Any ideas, suggestions would be most welcome. Be safe.

I am curious to know if any other Zoom customer out there is seeing what I am seeing in the enterprise account I manage...Zoom account size" 45K+We started "monitoring" all meetings that have more than 300 participant connections (not unique user connections, instead the participant count Zoom reports in the API QoS/Call Detail records). On some of those 300+ meetings, we have massive spikes in participant reconnections due to network disconnection errors. To quantify "massive" - sometimes we see 80-100 disconnections in a matter of 1-5 seconds. Disconnects happen for users both working from home and on a corporate managed network... both wired and Wi-Fi. We have a Zoom support case open, and Zoom has investigated their MMRs - stating there is no issue on the Zoom side. Are there other large enterprise customers out there who 1) monitor their meetings for network errors, and 2) see massive spikes at times in disconnections due to network errors? I know we can't control t

Is there a way to adjust the speed of a recording that I am watching? I think I would be able to follow the meeting better if it was speeded up since the people were speaking slowly. I know YouTube has this capability.

Hi everyone, I have a premium Zoom account, which allows me to have 9 unlicensed users. This is fine for now, but I need a way to record their meetings automatically to the cloud. in a way that cannot be disabled. I have tried to do this under "User Management" and "Groups", but any time I start a test meeting as a user, it does not record to the cloud.  I worked for a company that did the same thing, so there must be a way.

Hi All,May the Host and Client both record a session simultaneously or only one at a time?Thank you,Bob128

Hello,We have an auto deletion policy of 120 days.  Does Zoom support or create email notifications for a set time before a file is moved to garbage or deleted from garbage? Thanks,James DickertSenior Applications AdministratorCollege of Charleston