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I installed zoom 6.60 on ubuntu 22.04 LTS. This was not able to open a meeting window when joining to a meeting. After uninstalling zoom, installing zoom version 6.1.11 and upgrading to zoom 6.6.0 it worked. What is the reason and what can i do to make zoom 6.6.0 work directly?

Hi, I am having troubles to join a meeting on Ubuntu with a version larger than 6.3.11 (7212).The connection to the meeting works fine, but after following the link or enter meeting ID and passcode nothing happens. Nothing in the logs, no hidden window or process. It was a bit tricky, but I managed to install download and install 6.3.11 (7212). Version 6.3.0 is currently the minimum required version.https://cdn.zoom.us/prod/6.3.11.7212/zoom_amd64.deb Setup: - Dell Latitude E5550 (Intel Core i5-5300U)- kernel 6.14.0-33-generic #33~24.04.1-Ubuntu- KDE plasma 6- xdg-desktop-portal-kde installed and found- libpipewire 1.2.6 running and working- Graphic Card used: Intel HD Graphics 5500 (rev 09)- x86_64 architecture I tried, with always same result- deleting the zoom config ~/.zoom- using wayland or x11 - use gnome instead of plasma- update system- use linux mint from USB and install zoom 6.6.0 (4410) same error- using QT_QUICK_BACKEND=software What h

Considering the Cisco 9861. I looked through the feature list provided by  zoom. I see that aim call parking and group call pickup are not available on the cisco 9800 series. Any idea when/if they are coming? To clarify, aim call parking allows a blf key to be used to park a call and then another can retrieve it. With respect to group call pickup, if it is not supported, does this mean that these phones cannot answer a call the rings to a group? Thanks

Is there a way to have closed captioning always enabled at a system level, without having to request this be turned on by the meeting host in each meeting?

Hi. How can I share audio on Zoom from one application only? I am hosting an All Hands. The PowerPoint presentation has embedded intro/outro audio tracks. During the presentation, other audio-generating applications will be running on my computer, like Slack. I don't want my Slack notification, Outlook notification, etc. sounds to be heard by the attendees.   Related: Is it finally possible to toggle audio share without stopping/restarting the share? That would be a sort-of acceptable solution, as the notification sounds would only come through during that brief period of time.

Good morning,I am contacting you regarding a charge related to a Zoom subscription on the credit card of our enterprise. After internal verification, no authorized user has subscribed to or approved this subscription.We kindly request that you:Provide all available information regarding the account associated with this charge (Zoom account email address, subscription type, activation date, etc.).Cancel this subscription and process a refund if the payment is confirmed.Please the note of the transaction : ZOOM.COM 888-799-9666 +18887999666 US , the 30th september 2025 at UTC 19:10.Thank you for your assistance. We remain available to provide any additional information if needed.Best regards

Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward

sent you a message on Zoom Team Chat. You will not be able to receive it because your admin has restricted your chat.im the admin  how do i enable this

I was trying to download the files for a video recording. I selected "Record a separate audio file of each participant" in the settings. There were 2 participants in the recorded Zoom call.   I downloaded the video files and also an audio file but there doesn't appear to be separate audio files for each speaker.  I did receive this message when downloading the files - "The separate audio file of each participant won't be included, you can download them in the list."   What list?  There does not appear to be a list of separate audio files.The cloud recordings list indicates that there are 5 files for the particular recording, which I assume are the speaker view, the gallery view, the combined audio file (both participants) and one audio file for each of the participants.  But there appears to be no way to access the separate audio files.I am obviously missing something but what that might be is not intuitive.Thanks for your help!

Hi,  es gibt eine Zoom  Störung, der sich auf AWS Ausfall bezieht! gibt es dazu neues? oder habt ihr etwas teilgenommen? 

Hello  I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

I own and administer a Zoom Work Pro account. But lately, when I try to start/host a meeting, it tells me the host has ended the meeting and so I can’t start a meeting. But I’m the only host! And my account details(password) are safeguarded so I’m certain I one else has access to the account. So, then, why do I keep getting such a message?Second, to try to resolve this, I signed out and tried to sign in again, but couldn’t. It kept saying my email is invalid.Third, even when I get to start meetings, my guests can’t log in— not even with the correct login details or invite link. It keeps telling them it’s an invalid meeting ID.Lastly, I keep getting error messages when opening my whiteboards and so can’t open them.

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Zoom automatic paused screen sharing when I shared YouTube and made it full screen.  And I can not turn it off.  But sharing was continue when I restore YouTube.  Why?

Hi there fellow zoom users,Today I had to abandon a meeting and switch to another platform, because when I started the meeting the system shut it down displaying ~ 5second timer notice. Participants saw an Invalid meeting ID message. Have never encountered this before. Is there an issue with zoom today (20 October 2025) others are aware of, or why is this happening with no change in settings or meeting setup approach? Once I finished the meeting on the other platform, I came back here and tried to set up another and got this message:Invalid meeting ID, (3,001)Appreciate any insights to what is going on.Thank you

Ysterday was recrding there and today is not even in trash. It there any possibility to recover it?

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts.  I was unaware of the change even though I am using Zoom 3x/week.  I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out what was going on.  The emails said I was offered a discount for the first year, but when I clicked on the link, it said I was ineligible for the savings, presumably because I had paid for an upgrade minutes before and during that process, no discounts were mentioned.  l am unhappy about this process, would like to discuss it with someone, but that does not seem possible.  How to proceed to get some help??

Zoom 고객센터 담당자님께. 안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다. 기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.서둘러 조치를 부탁 드립니다. 감사합니다.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 17일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

안녕하세요, 고객센터 담당자.최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청 드립니다.무료 이용 7일 중 첫날에 사용을 해보고 연결 끊김과 번역 문제로 인해 구독을 취소 했는데 2025년 10월 11일 오늘 결제가 되었습니다.사용 시간이 많지 않다는 점을 고려하여 환불을 요청 드립니다.감사합니다.

I have reported this problem for numerous times but there is no any customer support or solution given. I subscribed the Pro Account since last April, it's really annoying and unsatisfying as I have to CANCELLED the meetings I scheduled before! Please solve this issue as soon as possible before I completely disappointed in ZOOM! 

Hello Zoom Customer Support,I am writing regarding my account *********** and to request a refund for the recent automatic charge on September 19, 2025 for the Zoom Workplace Pro annual plan.This charge was processed automatically to my credit card despite the fact that I had not decided to continue using that license. I have already deactivated the license in my account and the license has not been used since the renewal. For these reasons, I respectfully request a full refund of the automatic renewal charge.As a business, I find the automatic one-year renewal and subsequent billing disappointing and not in line with reasonable expectations for subscription handling. I request that you review this matter promptly and process the refund as soon as possible.Thank you for your attention and assistance.Sincerely,

I still cannot figure out my Zoom account problem, as I paid my Zoom Meetings Workplace Pro renewal on 3/27 (as evidenced in my bank account withdrawal).   Yet, my account shows I only have Zoom Workplace Basic. Somehow, I was downgraded and cannot get anyone via customer service call back (limited to Business Pro and above) and Zoom chat is useless!   Zoom chat gives basic answers that don't come close to answering my problems/issues!   It appears I'll have to pay another $159.90 to have a Zoom Meetings Workplace Pro account again!   I cannot link to my Google account at all, so I'm in limbo right now.   Do you know anyone with customer service call-in access who might ask a question on my behalf?

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. I can't seem to get hold of anyone who can help me sort this out.Thank you!Carla