Rooms & Workspaces

Hello I'm using a learning space design for web conferencing, and when I attempt to share my screen with sound and play the sound from a video, my microphone turns off. I cannot show a video with sound and use the microphone while sharing simultaneously, but I was in the pass. can someone guide me in resolving this issue? 

Hello, When sharing screen in zoom rooms and running a power point presentation the transitions lag and embedded videos are very poor quality compared to what's on the computer running the presentation. Any suggestions? I get the same results in different rooms and it also dosen't matter if it's through a cable connection or wireless. Thank you.

The size of closed captions in a meeting using Zoom Rooms is much smaller than the closed captions in a meeting using the Zoom Desktop Client. The attached screenshots display the difference in caption size. In both screenshots I have used the respective closed caption settings to increase the size of captions as much as possible. The problem is simply that the maximum size for closed captions when using Zoom Rooms is significantly smaller than when using the Zoom Desktop Client. This is a major issue for our organization because we have recently purchased multiple Zoom Rooms licenses and completed substantial hardware changes to 3 of our meeting spaces, which now all depend on Zoom Rooms, but are serving an audience that is heavily dependent on the availability (and legibility) of closed captions. We are using Zoom Rooms via an installation of the Zoom Rooms for Conference Rooms and Touchscreen Displays on a Windows computer, and an installation of the Zoom Rooms Contro

My computer's mic has poor pickup.  Application is a large room with a dozen participants and several remote.  I was advised by another user that I could substitute the mic on my cell phone for the one on the computer by dialing into the meeting, shuting down audio output on the cell phone, and turning off the mic on the computer. That is, the cell phone is in the same large room as the dozen participants and the computer.   I get too much feedback, I believe the loop is between the computer's speaker and the mic on the cell phone.Can anyone think of a solution ?Has anyone tried this successfully ?  

Greetings, Need some assistance hiding or removing a zoom room from the available rooms list.  The room is undergoing construction and we do not want people to book the zoom room temporarily until it is ready. I set it as "Under Construction" but it is still available. Any suggestions? Thank you

Hi,  Participants are muted when they enter the meeting, which is great. Except not when they return from their BO rooms back to the main room. Does anyone know a fix besides reminding people to mute before rooms are closed? Thanks, Diana 

Hi! I have a set of VIP ZOOM Rooms which I want to make visible to each other (board directors, Group1) and other meeting rooms (standard corporate rooms, Group2). Question - is it possible to configure room visibility in a following way:-  Group 1 should see all Group2 and Group1 rooms in contact list-  Group 2 should see only Group 2 rooms.? Nick

Has anyone experience with www.soundboxstore.com  have done a lot of research on phone booths ad zoom rooms for use in our office; we need 4. Their website looks professional. They are very well priced compared to others, the quality looks excellent, and customer gallery images seem just what we are looking for. 

Can the host select that only your profile picture show and not a live display or is this something only a participant can choose for themselves?

Hi - Is there a feature I am missing whereby the Hide Self View that I have set is retained when moving to a breakout room and then back to the main room.  I find it frustrating that I keep having to enable it over and over. Thanks

Hi,  in a zoomroom equiped with 2 75 inch displays and a mac I have the following issue :1. both screens are powered up and shows the zoomroom background2. the session is started in the zoomroom, all works fine. Content on display 1 and the remote participants on display 2.3. The displays are powered down4. The displays are powered up5. Both displays are showing content and no way to change the second display to show the remote participants6. zoomroom left out of the meeting via the controller7. Zoomroom joined the meeting again entering the meeting id and the password8. one displays shows the content and one display the remote participants so all ok looks like the zoomroom app and the mac is not reacting correctly on a power down power up sequence of the screens.

Yesterday when I used my Ipad to record a meeting I was given the option to record to cloud so I did that. When I searched for the recording on the cloud recording section as instructed on the zoom website however I could not find the video at all (the list was totally empty as shown on the picture attached below) and consequently lost a really important recording. I also just learnt after not being able to find my recording that apparently free accounts could not utilise the record to cloud service and only the local one. I am extremely frustrated that the cloud option was given to begin with although I have a free account and that I was misled into using an unavailable service that made me lose a crucial video recording. I hope that the zoom team rectifies this issue asap and gets rid of the option to record to cloud on free accounts to begin with.

How many maximum number of workspaces (desks, rooms) can register in one Zoom Rooms license? I do trial 30-days for Zoom Rooms, It can show max 10 workspaces. If I purchased one Zoom Rooms, it can register max 10 workspaces same? If I need to register 11 workspaces, I have to purchase two Zoom Rooms licenses?

Hello.I am an IT admin and I have an end-user asking me if there is a way to purge any existing Zoom room holds, but only for individuals no longer with their company.She is going to provide a full list of users who are no longer with the company but I currently have two I can test with.I cannot find any information on this so if anyone has any idea how to make this happen, that would be helpful!Thank you.

Hi community! I need to transcribe a meeting but when I hit record it saved to my computer instead of the cloud! Any solutions to how I can still get a transcription from the file?

TechSmith recently opened a new hybrid 63,000-square-foot headquarters building on the edge of Michigan State University's campus. The new structure, costing more than $15 million, was built with a forward-thinking and employee well-being mindset and is designed for employees to collaborate remotely or in person. TechSmith did this by implementing over 30 Zoom Rooms, and over 50 reservable workspaces, in their new headquarters. This was done all in time to cut the ribbon on the customer's brand-new HQ. At least 35 collaboration rooms are equipped with digital whiteboards and multiple monitors for connecting remote employees to in-person employees.  📖 Read: TechSmith to open 'cool and edgy' headquarters building in East Lansing. 📖                                                                &

Hi,  I have Zoom Rooms setup in two of my conference rooms.  One of the room display participants in Gallery View and the other does not.  In the room that doesn't, I switch to Gallery View and it only displays full screen 1 person, not individual thumbnails. 

Hi. My account has a Zoom Roon feature and we've been using it for months now. We realized that it has no scheduled meeting as to what the original Zoom meeting can do. So calendar integration is one way of fixing the problem, so you can set a time and date on your calendar and assign it to your available Zoom Room. But my problem is that, when I follow the link : https://support.zoom.us/hc/en-us/articles/201474605-Scheduling-in-Zoom-Rooms-with-Google.and watched tutorials on how to schedule in Zoom Rooms, I don't see the "Rooms" option beside the guest invitation section. (see first image) But it should look this: (see second pic) Any thoughts on how to make that option appear on my end?  Tried clearing my cache and cookies but to no avail. 

Hi All Having issue Zoom room untrusted server certificate issue and we can able to use Zoom room for meeting only thing on screen we are getting this issue. let me know if you fix is there for this issue Thanks 

Acabo de instalar zomm pro, necesito saber habilitar salas. porfavor ayuda

When I go to choose my NDI outputs in Zoom Room, the list of people are still there, but the screen share's are gone now. This is in the past few days.It doesn't matter if the Zoom Room is sharing or the remote presenter is sharing. No more option to select their share as an NDI output.

Last week we, asem-solutions a certified AV partners of Zoom based in Belgium, have installed and tested the zoomroom version 5.12.0 and we had a show stopper issue. Our room is composed out of a zoomroom connected to 3 displays and a companion whiteboard. A shure ceiling microphone is connected via a virtual sound card running on the zoomroom PC connected to the 3 displays. When sharing content on the companion whiteboard or when sharing the whiteboard, remote participans could not hear me. When  we stopped the sharing they could hear us. When stopping the session and starting the same session they could hear usThere was no issue, when rolling back to 5.11.3,  Anyone seen the same issue ?  

Does anyone have experience using Zoom Rooms and the CC language translation service? We've assigned that license before to users, but have never used in Zoom Rooms.

Hi,  I'm running Zoom Rooms and we managed to get direct join functionality working today. Once we invite the account to the meeting, we get the join button. Once I click join, MS teams launches on device, and it pops up and says "connecting," i can see my camera preview etc, but then it makes a disconnect sound and just exits back to the zoom rooms home screen.  Zoom Rooms version 5.8.0 on a DTEN D7  Any ideas? Thanks!