Rooms & Workspaces

Went to start a Zoom Meeting this morning on the Echo Show 8, like the previous 200+ times.Zoom started up fine, but when starting the meeting a new message appeared : Some of your Zoom Rooms devices need to be upgraded to join this meeting. Please contact IT for assistance. Executed a full factory resetEcho Show 8 : Device is running Fire OS 7.5.5.9 (PS7559/3536)No Application Updates available. Help. Any one else experiencing this problem?(We did run the meeting on another PC device, but would like the Echo Show 8 to work) Thanks,Tony 

Anyone else seeing an increase in issues when using a Zoom Room to join a Teams Meeting? Recently been getting a lot of users reporting that their meetings have froze or calls completely dropped. Wondering if others are seeing this or if anyone knows how we can resolve.

Hello, I'm trying to get the Zoom CRC API running on a VM Windows server. I've installed the API but the service does not start. Any advice would be appreciated! 

So it appears that after the 5.14.2 update "Chat" is no longer visible or available from the Zoom iPad Controller. As a participant I can see chat and submit questions/comments, but from the Zoom iPad I cannot see anything. In an event as a person fielding Q&A or commentary we are completely in the blind. Any chance this is roadmapped to be restored? Thank You

Hi,    I'd like to save a zoom room / meeting ID in my zoom client.    The ID has been the same for years, but is not mine. Thus I always have to click on a link that I saved somewhere else. I would like to save this link INSIDE the zoom client, but I don't understand how I can do this.   Can somebody help? Thanks

 I want to change my Sign In Email address on Zoom One Pro and Zoom Scheduler.  How do I do that?

Since the Zoom Rooms 5.13.6 update, I cannot change my Zoom Rooms background. I change it as I always have (as in this article: https://support.zoom.us/hc/en-us/articles/204674889-Customizing-your-Zoom-Rooms-background) but it stopped working as soon as I was forced to update to 5.13.6. I have restarted the computer displaying Zoom Rooms, logged out and back in, exited and reopened, however nothing is working. Any help is appreciated. It looks like this may be a bug with the update.

Hello there,I am facing an issue with Zoom not working on my Amazon Echo Show 8. After logging in, it does not allow me to join meetings and suggests upgrading the rooms.Currently, the Zoom version on my Echo is 5.12, while the latest available version (at the time of writing) is 5.15. I attempted to follow the instructions from support.zoom.us/hc/en-us/articles/204675449-Upgrading-or-downgrading-Zoom-Rooms#h_1751c48a-644e-4a60-b96a-31ec77c616e6, but unfortunately, the app on the Echo did not upgrade, and a popup message saying "No device(s) upgrade available." appeared.Is there any workaround for this issue? Thanks in advance!

Hi Zoom Friends!Context:We have a few hundred Zoom Rooms that my team monitors for issues and that we act quickly to repair if they are hardware or network related. When a Zoom Room has an Issue, it triggers an Alert which my team receives via a Slack integration. We currently export a report of all Zoom Alerts to an outside data warehouse to do additional analysis on our system.Problem/Questions:We see a higher number of Alerts in our exported report than we do in our Zoom Dashboards across the same time period and room selection.Why might there be a discrepancy between the number of Alerts that we see in the  exported report compared to the number that we see in our Zoom Rooms Dashboard?Does Zoom Dashboard auto filter some alerts?If Zoom Does auto filter some Alerts, where can we see and adjust these filters so we can understand the delta in our data?

Some of your zoom rooms devices need to be upgraded to join this meeting. Please contact IT for assistance" appears in your Zoom Room when trying to join a meeting     Tried updating to all newer version but still same issue

How can I open a meeting that will never end?I need to have a place where all my participants can go at any hour of the day any day of the week to meet up with others...How can I do that?What do I need?Thanks for your help

Hi, I use Zoom for the practice of telehealth, and have purchased the HIPPA compliant package. I heard on a new report that Zoom is going to have access to private meetings for research purposes.  Is it true that Zoom is going to have access to telehealth sessions with clients?

Any chance ZoomRooms will support AMD CPUs?  While ZoomRooms does run on AMD, I noticed some features were missing on AMD, namely camera controls and auto-framing options.  

Hi everyone I integrate Crestron Flex systems with Zoom Rooms on a daily basis. The image file which Crestron provides to install Zoom Rooms on the Flex system is 32-bit. According to Zoom Device Management, updates to 64-bit will soon no longer be supported. I have provided an image as an attachment to clarify the issue. Does anyone have any information regarding this? Is Zoom indeed going to stop support for updates to the 64-bit version of Zoom Rooms? When will this support stop? Is there anything we can do to update the version without Crestron having to provide an image file with 64-bit Zoom Rooms version (this can be done but is not an optimal solution as we have many customers with a lot of Flex systems running 32-bit Zoom Rooms version. We will then have to re-image a ton of systems.). Any help is greatly appreciated. Best regardsSimen Dumont

Hi!The changes made on July 22 were astounding.The new Location Management menu has caused some confusion in our account.The details are too complex to explain here, but if you are experiencing strange behavior in your Rooms management, the changes made with the addition of the Location Management menu may be affecting you. Below is a list of relevant support articles.Customizing centralized location management – Zoom SupportUsing Zoom Rooms location hierarchy – Zoom Support

Admins have no problem but when regular network users start a Zoom meeting and invite rooms, the Zoomrooms are muted. How would you have it set to auto-unmute Zoomrooms for basic user accounts? 

Hello, I do not know if I am on the right board . I did a Json program for my LG TVS and put it in TAP Room controls .  The buttons are too small and there is no feedback response, but they do work . When you setup a Crestron button you can press and get nice feedback .  I like TAP and would love to be able to put the ON/OFF button on the main page to make it easier for the end user . To turn off you TVs ?  Any help would be much appreciated.  

What does  "Watch Status" mean on Calendar Resource page of Cisco/Polycom Rooms Calendar Integration?I updated the EWS address of my exchange environment and several mailboxes show as synched but the "Watch Status" show as failed and resetting does nothing.  For those mailboxes the calendar information is not making it to the endpoint so I am guessing it has something to do with a setting in Exchange but no idea what that setting may be. 

Hello everyone! I have an account that manages X numbers of Zoom Rooms and I need to share Login Credentials of one in specific for every user that come to that computer.There's a way to do this?Like an Scripted archive in the users documents/appdata or some way to share an email/password that logs in just in that Zoom Room Thanks!

Hi all, After the update Zoom made early this year, we started deploying this feature in all our Zoom Rooms. While the integration has been smooth with Exchange, we found that rooms that are using untethered iPad controllers don't seem to show the in-meeting controls when in a Teams meeting. All our rooms are using iPads as the controller with a majority wired to the network. A few of them wirelessly connect and using a Luxe mounting solution to allow mobility in some spaces. I have checked the versions of Zoom room apps, including the iPad iOs versions to check for inconsistencies but are all same.  Thank you. Randy     

Hi, We are using crestron bundle solution (UC-CX100-Z)  which has Zoom Room PC and BYOD feature. We have having a challenge in achieving BYOD with USB-C connectivity laptops - please advice on this. but we could achieve BYOD through connecting HDMI and USB-A Crestron product details below :-https://www.crestron.com/Products/Workspace-Solutions/Unified-Communications/Crestron-Flex-Integrator-Kits/UC-CX100-Z  

We have Teams Rooms for Android running on a Logitech Roommate with a Meetup as the camera, speaker, and microphone.  Teams meetings work as expected.  When joining a Zoom meeting from the Teams Rooms it loads a variant of the Zoom Android app.  Video and speaker work but the microphone comes up as "Unrecognized Microphone 1" and "Unrecognized Microphone 2" and no audio is captured.  Has anyone seen this before, is there a resolution?

Zoom does not show video to me or anyone else. Lenovo Inspiron 706 2n1, Windows 10, camera works fine on CAMERA app, all drivers updated, Zoom uninstalled / reinstalled, antivirus paused  Any ideas?  Thanks

Hello All,I am running into an issue with a room, whenever someone is sharing their screen, the incoming video of the speaker is blacked out until someone else speaks and the issue carries over to the speaker. These rooms are running with a windows 10 PC. Please let me know if anyone else has ran into this issue and has some input.Thanks in advance! 

Hi All,I am using few zoom rooms. Below are the details of what is installed:1) Appliance: Logitech roommate OS Version: 1.8.574App Version: 5.13.62) Controller: Logitech TapOS Version: 1.8.559App Version: 5.14.0 We are using DHCP reservation for IP assignment on these devices. Every few days i am getting, unable to connect to network. Attached are reference pictures. Any insights on what could be wrong here?