Rooms & Workspaces

We have 11 zoom rooms with our business that are currently working, but unfortunately, only 5 of the 11 zoom rooms are showing for our users on the desktop app under the "Contacts" tab.I have checked the admin portal and have not found an option to unhide or add the zoom rooms to the directory. Where would I handle managing which zoom rooms show in the "Contacts" tab of the Zoom desktop application?I have added a picture for reference about the Contacts tab and directory category.

My work is using Zoom Rooms and dialing into a MS Teams call via CVI license from a third party. From the MS Teams user's view, the zoom room name appears to be the SIP address of the zoom room calling in. Does anyone know how to change the name to the room name?

Hello,We currently setup a couple new zoom rooms for our business. When on the Zoom desktop App, I only see a few of the Zoom rooms present under the contacts tab under a group names "(Business name) Zoom Rooms". The issue is that I can't find where the setting is in the admin portal to display those rooms under that contacts tab in my Zoom Desktop App. The option to "hide this contact" is not enabled, so I'm not sure why these zoom rooms are not showing up in my contacts. Does anyone have any insight on what I should check or do to make these show up?We need to make sure this shows up for all users and not just me, is there a certain tab in the admin portal I should be looking at?

I have a conf rm that has two wall mounted displays. How do you content share via zoom to the 2nd display? I have tried all sorts of setting changes & no luck. Thank You!

We have a simple JSON profile that lets us power a Samsung QBT display off or on.  So far, so good. I've added what I believe are the correct rules to turn the display on or off based on our operation times.  Unfortunately, these are ignored; the display never turns on or off from the schedule. Is there anything special we have to do to use these rules when setting operation times? Sample code: {"about": {"app": "CCI Zoom Room Profile Maker","version": "v0.2.5","url": "https://controlconcepts.net/zoom/","created": "Tue, 12 Sep 2023 20:06:17 GMT"},"adapters": [{"model": "iTachIP2SL","ip": "x.x.x.x","ports": [{"id": "display","name": "E4320","settings": {"baud_rate": "9600","flow_control": "FLOW_NONE","parity": "PARITY_NO"},"methods": [{"id": "powerOff","name": "Power Off Display","command": "\\xAA\\x11\\xFE\\x01\\x00\\x10","type": "action"},{"id": "powerOn","name": "Power On Display","command": "\\xAA\\x11\\xFE\\x01\\x01\\x11","type": "action"}]}]}],"styles

Hello everyoneafter updating macos version to ventura 13.3 faced screen sharing problem when connecting hdmi cableMac does not see the Zoom Room display, while zoom shows a black screenthis problem appeared on devices updated to 13.3Mac from previous version macos Ventura 13.2 everything works fineHas anyone already experienced something similar?

Hi,  I am joining meeting using Polycom X50 which is control using the TC8 panel, I can join meeting but the share content button is grey. My PC is connecting the X50 using HDMI cable. The other participants can share there content at the same meeting. Need help here, thanks Dave 

We have an M1 Mac Mini. Video capture device is BlackMagic ATEM Constellation HD connected via USB C. Works fine with regular desktop zoom and Microsoft Teams but Zoom rooms says no video device. Zoom Rooms has camera permission in System preferences. There is no Device Profile in Zoom admin console. Does this capture device work with Zoom Rooms?

I'm trying to understand on what frequencies a Zoom Room is emitting its ultrasonic sound for wireless pairing with a soft client and i seem to be unable to find any public information on this.In addition, is it the Zoom Room controller or appliance that would be emitting this sound? I'm assuming it's in 20-22 kHz - similar to Cisco's Webex ultrasound pairing, but i'd love to have a bit more background information on it and a confirmation of sorts.

Hi guys!I work at IT and we have a ticket regarding the zoom bar.Recently when sharing with HDMI in one of our meeting rooms the bar does not auto hide and blocks content from the slide. Is there a setting to turn it off or make it auto hide?Thanks!! 

Hello!I want to add a ZoomRooms license user to a group, but it fails.I can add regular license users to a group, but only ZoomRooms license users cannot. How can I add users with ZoomRooms license to a group? (PS: Why would I want to do the above?)This is because I want to create a new role that can edit user settings only for groups that include ZoomRooms license users for security management within my company.If there is any other solution, could you please let me know? thank you.

Hi I am facing an issue in Zoom Room mode when connect to Poly Studio E70 or Yealink UVC86. Both Cameras stops working on auto speaker tracking feature mode and work in manual tracking or auto group framing mode only.  Please suggest the possible solution.

I was looking at the Intelligent Director documentations and it states that it is not supported in Texas, Illinois and Washington (from https://support.zoom.us/hc/en-us/articles/16688057186061-Getting-started-with-Intelligent-Director#:%7E:text=Intelligent%20Director%20uses%20Zoom%27s%20software,streams%20displayed%20in%20the%20meeting) Zoom features are not available in all locations. Due to a variety of factors and considerations, Zoom Rooms located in Illinois, Texas, and Washington are unable to use Intelligent Director. Zoom Rooms from these states can still participate in meetings that are using the feature. Seems odd to me and was wondering if anyone knew why?  Thanks

Hi All,Every once in a while, I receive an invite with a personalized Zoom link, not the generic one.Does anyone know how to do this?Thanks!Barbara 

I am enrolled in Zoom One.I created a virtual background for my room.  The virtual background is green checked as my default on the Settings page HOWEVER, it does not load onto my screen when I try to apply it. I can only apply the canned backgrounds from the App on the screen. As well, the Blur function elicits an error message when I hit the blur  button as well. Please assist.  Thanks.Dan

Hi All, today we updated our system (thanks to community help) so that it has the most current version of CollabOS and the app.  The RoomMate went from 1.7.433 to 1.8.576.  We're running a RoomMate, Rally, IP Tap, Swytch conifguration.  Once the update was complete and the system restarted, the Webex join button appeared on my IP Tap room controller.  However, I also previously had the boxes checked so that the Microsoft Teams and Google Meet buttons should also appear there.  I've tried unchecking the boxes, resetting, then checking the boxes and resetting, but that did not work.  Am I missing something?  We use Zoom, but we have partners that use Teams, and other partners that use Meet.  We've been making use of the Swytch to join those meetings but if we could use the full system to join with the Tap that would life much easier for us.   Thanks!

Previously, when using Zoom on our Spark Board, attendees that would call in, would display in separate windows on the spark board.  Now they display in one single window and the more attendees, the smaller they are in the single window.  On Windows PCs, they display in separate windows.  Is there a way for me to set attendees to again display in separate windows on the Spark board?   

Are there any plans for extended camera controls to be available on the zoom room controller?  Brightness/White Balance/Focus would be great to have, instead of the suggested "cover the camera and then uncover so it re-adjusts" which looks very hacky when it comes to a presentation... Using Logitech hardware (rally bar, rally cam), they have their own adjustment software, but since it runs on the system, it's inaccessible while the zoom room app is running and so useless in this case.  it'd be great if we could have that level of control in the controller

I followed the instructions of both our AV team and the Zoom site, but the content I added to the default list isn’t updating or displaying on the screens. I uploaded my images, added to the list, made sure it was enabled, then saved. However I asked a colleague in one of the offices (I’m a remote worker) to check and they said the two new images I added are not in the carousel. Is there a way to refresh or reset the players? 

Every time I update Zoom on my mMacs, the application opens after the installation. This is undesirable: all I want to do is update.Is there any way to prevent the app opening after being updated?

Hello,We are facing an strange issue, we have a list of EXCHANGE Room mailbox that were created, and implemented with Zoom Room. We have made a modification on the email address. Now when we try on the Zoom Room profile to add external Calendar and select the new address and save it, goes to another tab and come back, the profile is not updated. When we do the same with the previous email address and save it, the profile stay and working. Who can we make it for the new address ?

I use a DTEN me and can pair easily with my work account.   It works great.  I also have 2 personal accounts - one free account and one pro account. I do not see a way of pairing these with my laptop when I am on either of these 2 accounts.  Is there a way?It is particularly helpful since sometimes the meeting URL are encrypted and I can't parse out the meeting ID and password? I would think the DTEM me would show up as  zoom room on the pro account?  it worked in the past? thank you

We have a Logitech Tap Scheduler associated with a Zoom Room. The display is only active from 7 am to 9:10 pm each weekday. I want to expand these hours but have no idea how to do that. Is this a Tap Scheduler setting or a setting on the Room Controller or something that I need to configure via Room Management on the Zoom.US account page. I have searched high and low and cannot recall how these times were set.

Hello, As title,We install zoom room version 5.15.7.3094 in the PC, and connect this PC to another tablet.Now we would use the tablet to be a controller to control PC but not install  zoom rooms controller.And we expect to have control items on the tablet(same as picture).Please advise how to setup this. thanks 

We have seven Zoom Rooms and they are all using Samsung Galaxy Tab A (2019) tablets as controllers. They are all running Android 11 and version 5.15.7 of the Zoom Rooms app. The app is crashing frequently on all of the tablets. We had a ticket open with Zoom support for several weeks, and we provided multiple sets of logs and other information and they were not able to determine why that is happening. At this point, we are wondering if the tablets are simply too old and perhaps incompatible now. Is anyone else running this same tablet model as their ZR controllers successfully? Or does anyone have any other suggestions on what we might check? Thanks!