Phone

My user using poly vvx250 phone set, why does a local incoming call the caller ID marked with a "+" in front of the caller ID?  Normally any local calls the caller ID should not have a "+".  And now the user cannot return calls based on the caller ID in the phone set call history because the caller ID starting with "+" sign is not a valid local phone number pattern.  How can I remove the "+" sign in the incoming caller ID?

Hi does anyone know if there is a way to turn off the declaration for who called when listening to voicemail? IE "voicemail from 123-456-7890..." need to do this on a mass scale.

Is everyone on my team required to get a user license? Or do I just get a license for myself and then assign additional phone lines to my team? I don't understand if each person needs a license and extension first before we can add an additional direct phone line for them.

Can one receive phone call or video call notification simultaneously on desktop and iPhone?

Hello all,I am troubleshooting an issue where the caller ID information is dropped/changed, to the transferee, when the call is transferred  to a call queue. Here is the scenario, I called from my cell phone to our main office number, auto-attendant answers, I went through the prompts to reach Customer Service (this is a call queue of 3 extensions, including the receptionist, set to ring successively [CS rep1 -> CS rep2 -> Rcpt]) if the call makes it to the receptionist and they answer the call and then transfer it back to the Customer Service queue, the caller id info changes from the Caller's info to the receptionist's info.If the receptionist transfer the call direct to an extension the caller ID remains correct.The call logs don't seem to help with this issue.The Customer Service reps claim this only recently started happening. The receptionist claims calls for customer service to her phone have recently become more frequent.Any ideas?

Recently Zoom calling my phone for audio results in "accepted", but the phone never rings. So who is accepting the Zoom connection if my phone is not? This ALWAYS fails on first call, and works on second call. How to get Zoom to fix?

I have recently come across an issue using my zoom phone. I will enter a phone number ex. 415-555-1234Zoom will automatically enter a (1) at the beginning of the number but it is not visible and, therefore, you cannot remove it. I am having issues because sometimes I get an automated msg that says "the number you have dialed is not long distance. You do not need to add a 1 in front of the number" and then the call won't go through.Just now, I had a voicemail automated attendant that said "in order to leave a message for the client, please enter their phone number and area code" - this is to cut back on spam messages I assume. When I entered the number, the auto attendant said " 1 415 555 1234" is not a valid number. I didn't enter the 1.  Zoom did this on it's own. help.

We recently set up audio intercoms for all users.  When we click on the intercom icon on the lines tab, nothing happens for about 10 seconds and then the system places a phone call to the user selected.  Neither party's phone beeps, as they should.  Neither party is one the phone, etc.  All phones have Zoom devices selected to receive intercom.  What am I missing?

When someone transfers a call, the caller ID come up as the person who transferred the call. Is there away to make the caller ID come up as the person who made the call??

Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. So frustrating and upsetting for our clients, it really isn't good enough.All we did was download the 'new' desktop version. grrrr

On zoomphone.I want to set up the system so that even if 10 people are waiting, only 3 calls can be connected at the same time. Maximum number of simultaneous calls in queue: 3but there seems to be times when more than 4 people are talking to each other. Please advise.

Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch)It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the Auto Receptionist (AnsweringService) Have tried setting the overflow of the Call Queue (see attached) to go to the Auto Receptionist (AnsweringService) but no change. Is this a limitation of Call Queues or should I be using a different call flow to accomplish this flow?

I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution. I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these. When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue. Thank you!

I am wondering if it is possible to set up Zoom vmail to end the recording when it detects a solid "beeping" sound?  We are getting 5 minutes of a recording "beeping". Thank you!

I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen! 

Is the level of service the time between when a user's incoming call rings and when it is answered?Is it the time from when the user enters the queue to when the user answers?

Good Afternoon, We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls, Has anyone experience this ?

Hi,Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no call popups on the Desktop client? RegardsDamien

Just purchased 2 phone plans and I still can't. make. calls.  WTF 

Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?

Hi, I enabled “Show users, groups, and Zoom Room under Contacts” and now some of our common area phones are listed under “Desk Phones” under All Contacts. How can I remove this? Thanks!

I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend.  However, these changes don't seem to take effect straight away when I then ring the auto receptionist phone number.  How long does it take for changes to audio to take effect on the actual phone line?  

Just like the title reads, whether I am on WiFi or Cell network, when ever I take or make a call on Zoom Phone via the Android App, the call breaks in and out what appears every three seconds. I am the only one in my org that is experiencing this as far as I know. I have been through the settings, and cannot seem to see anything off. If anyone has a clue, I would love to hear it. 

Hi Team,  I have poly VVX501 common area phone  installed for reception and i need to configure multiple line to that phone. How to configure a multiple line to one phone ??

Hi , Can someone please confirm if cloud recordings of Zoom Phone can be retained for 30+ more days? and also can we divide recordings in multiple folders? download all recordings at once?