CCX700 Handset not answering

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Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?

FORE-Craig

Expert

Hi @mstringhamKT,

We have Yealink Zoom Phone Appliances also. The update to 5.12 didn't change that for us. I don't see anything in the Release Notes that talks about it. I would suggest submitting a ticket to Zoom Support at

https://support.zoom.us/hc/en-us/requests/new.

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