Phone

is there some report I can run to see how many hits, or who is actually calling my unassigned numbers. we ported over several hundred and want to delete some since we are paying extra for them.

with cisco call manager, I could have it so that any number not assigned to a physical phone on my system, would ring the main number/ auto attendant.   I don't think this would be possible with Zoom Phone, but wanted to ask anyway. thanks 

I have enabled SMS on my Zoom Phone number. I can text out from the Zoom app, but when I try to text my Zoom Phone number I receive a text from +90 (008) 000 42 42 saying that my number "is a landline #. Reply Y to send all TXT messages to this # as voice messages for .25/msg.+ std msg fee. Deatils @vtext.com, TexttoLandline. Anyone else have this issue and how can I fix it?

Is there a way to retrieve SMS text sent to Auto receptionist number over the last 48 hours?

Hi everyone, please help me i wanna change my existing number, i have already taken three number plan for USA and Canada, but now due to some reasons I wanna switch to other numbers, 

All of a sudden we are not receiving phone calls for our business. When we call out it says "Sorry, we are unable to complete your call at this time." I have Poly phones and tried on Zoom app as well. It has been working fine for months and all day today until now. 

I was attempting to provision a new phone I got today after successfully provisioning other types of audiocodes phones and I ran into an issue with the firmware (3.4.8.198.9) I was pointed to in this list:  https://support.zoom.us/hc/en-us/articles/360001299063#h_01G9G51KCKYB1JX909RQK1AJ3T  After updating the phone through its web portal with this firmware I was unable to get into the admin area to do a factory reset. The phone says the password is wrong but I know that audiocodes have their default admin password set to 1234 and I haven't changed this. Additionally the IP address no longer loads the web portal since updating the firmware so I'm unable to make any changes there.  Audiocodes have a way to reset the hardware by pressing ok and menu at the same time while unplugging and plugging in the device but this has also made no change to the issues I'm having.  If someone could manage to help I'd be very grateful!   

Hello all,   I am attempting to create a report that shows all users' total phone call time, as well as their license, to determine if a user's current license is not a good fit for them. For example, a user with a 'Metered' license having 2500 minutes called would be better off on an 'Unlimited' license (and vice versa).   I don't believe such a report exists; but if such a report (or combination of reports) does exist, it would simplify this process significantly. The 'phone system usage by users' report yields the total call time, but does not contain the users' licenses. I am unsure if the desired report would require use of the API, which I am inexperienced with.   Any insight would be greatly appreciated -- thanks for reading!

Hi Team, we have installed a poly phone (Poly vvx501) with multiple lines configured on it , now i need to do Call Forwarding for each line direct  number of desk phone for busy and unanswered calls.Can i do Call Forwarding for each line direct number on desk phone ??. Scenario :- Desk phone installed with 3 lines to it. line 1st having direct number assign 1234 and need to forward to 1111 for busy and unanswered. on same desk phone for line 2nd having another direct number 5678 and need to forward to 2222 for busy and unanswered.and on same desk phone 3rd line 90909 direct number to 33333 for busy and unanswered. can i configure the above scenario in zoom and do call forwarding??.         

Does anyone know if there is a way to multi select sms text. I see how to delete them one at a time but not how to multi select and then delete. Unfortunately i get a lot fo spam and junk texts and deleting them one at a time is too slow.TIA

Setting up zoom and it was delayed for several hours. Why it was delayed?

Hi, setting up a blocked number in the company wide list, does anyone know if that number calls its logged anywhere we can see (after its blocked?)RegardsDamien

Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someone calls. Thanks. 

Hello!  Is anyone aware of a way to do group paging/intercom to users with only the soft phone? I know it's possible to do at the phone level for those who have a desk phone. But what about those without a desk phone... Thank you!

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?Some of Zoom Phone clients have tens of thousands of user.  What is best practice to open tickets and manage these tickets? Zoom Phone can send emails with details on the alerts such as desk phone offline for more than x minutes, poor quality of service, etc.  Without some integration, all this information must be typed into some service management tool.  Maybe someone has already invented the wheel? thanks, eliot

No text available

What have you put in your Help Info message? I'm not sure how/where to direct folks who need Help.

i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?

Hi All,On Polycom phone with App version 5.13.0 (2370) and Firmware version 7.3.2.0312 we are encountering the following issue:Randomly, some users get the error "Call failed" when they try to make a call, and when we call them, their phone is not ringing.The Zoom app works on their computer though.We are using SSO and polycom devices.It works when we do the following:- Restart the device (More... > Settings > General > Reboot)- Sign in as guest on the device- Remove user from Phone System Management and re-add userIs there a fix?Thank you.

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in?  The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious. 

I'd like to be able to open an app or url based on the incoming call queue. i.e. Call queue 1 gets URL1, call queue 2 gets URL2 etc... Is there a way to achieve this?

I ported a number from Comcast to Zoom and received an email that it was successful.  Now the number has been unassigned and nowhere to be found in the account.  I am unable to assign it or any number to the account user.  Need help! 

Cisco SPA504G (older phone) not listed and not sure what the provisioning should be? I do not see listed here... https://support.zoom.us/hc/en-us/articles/360038910791#h_3ab8e9ae-7dc9-40c8-85d6-e1f54bafb106 Please advise, thx

Is there any way to hide users in the 'Company Contacts'  list? When a Zoom Phone user selects 'Contacts > All Contacts' there is a system generated list called 'Company Contacts' which shows every ZOOM account associated with my organization. Is there a way to hide some of those accounts? I have turned off the Zoom IM (cat) functionality for my company but thought I would try creating a private IM group on the off chance it would somehow work. It had no effect on the Company Contacts list. Is there a way of hiding some contacts from the Company Contacts list?

Is there an easy way to set Auto Receptionist to default to the Closed Hours during Holiday Hours.  The way it seems to work is a call flow will have to be set for each  Auto Receptionist for every holiday.  In my case this will require duplicating an IVR for every holiday for each  Auto Receptionist which isn't efficient or ideal.