Phone call not coming in or going out

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All of a sudden we are not receiving phone calls for our business. When we call out it says "Sorry, we are unable to complete your call at this time." I have Poly phones and tried on Zoom app as well. It has been working fine for months and all day today until now.

E

Eliot

Partner

hi lisa12,

you can test your connection to zoom phone by dialing *8378

Testing device audio – Zoom Support

this may be a network problem. you can run speed test such as speed.measurementlab.net or speedtest.net.

you can also try on your cell phone using cell data rather than wifi. for a test on your cell phone, turn off wifi and use cell data for the test calls.

depending on your plan, you may want to open a support ticket at

Submit a request – Zoom Support

thanks, eliot

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