Phone

Good afternoon, my name is Diva Vanessa I have had Zoom for a few years now and we do our Church Services on it but in January starting on the 16 the audio keeps going in and out so bad not sure why we do use our cell phones. please help in any way. Thank you   email *********** wish I could send a clip so you can hear it.

Our zoom phone shared group line rings several times BEFORE the auto-attendant takes over, which is unlike any VOIP system we've had.   How do we silence that initial ring, but maintain ringing after extension choice?  Note; we only have two assigned numbers, one of which is used for the shared line.  

Hi Everyone I am trying to set up call forwarding to my answering service AnswerConnect to an External Number +1866414**** I went to https://support.zoom.us/hc/en-us/articles/360021325712-Changing-phone-settings-web-portal-   and scrolled to How to forward to an external phone number and the answer was not helpful because my Setting will not allow me to Add an External Phone number. See no. 1 attached. So, I entered AnswerConnect to an as an External Contact using  +1866414****. See no. 2 attached. Then, I attempted to edit Call Handling using AnswerConnect as the External Contact and when I pressed enter, I get an error message of “International Calling Policy for current extension does not permit routing to the selected country.”  See no. 3 attached.  This makes no sense because the External Contact is entered as a US number (+1) and my calling plan is a US plan. I need this problem solved so that I can forward all my calls automatica

Trying to provision some Polycom vvx450's but Zero Touch doesn't seem to be working. When I try and apply the changes manually, there aren't any changes being made when I perform a factory reset.I don't see in the web interface where I can update the Provisioning server for assisted provisioning . Does anyone know where to set the provisioning server in this interface? Or how to provision vvx450's? Am I missing something? I have some vvx250's that were a breeze, and I assumed these would be the same. 

Hello Zoom,I have been trying to register my Company's Brand for the 10DLC and getting an error I can not get around.  I double and triple-checked my info but kept getting an error saying "  Brand Creation not verified, Tax ID does not match with the company name or business type. " Your form's closest option is "Construction, Materials, and Trade Services" from your Vertical type drop-down, and from my Ontario  I logged onto Ontario's website to double-check my TaxID and business number.   I am registered as "Plumbing, Heating and Air-condition contractors, " I am entering the first 8 Digits only from my business number- that all that allows me to do. Can someone direct me to the correct support person for this?   I called Zoom's customer support and they directed me to this forum....

I can only access my extension and no outside lines

I need to forward incoming calls to former employee (so, a vacant extension number) to another extension. If the extension is not tied to a user account in Zoom Phone, is there a way that incoming callers can be directed to another extension, or a way to keep the extension active once the user profile is deleted?  Another option is to have them press zero to get to an operator, but I'm not seeing that as an option in the IVR. 

Hi, Does anyone know why the phone dialler would be missing on the Windows client? The user has the correct license and has been using it for months. It is visible on her desktop PC but is missing from the installation on her Windows laptop. Thanks for any replies or suggestions.

We have several Admins on our Zoom Phones account. We frequently check-up on each other's tickets. When one Admin submits a ticket with Zoom Support, we'd like that ticket to be visible to all Admins for Zoom in our organziation. How can I set it up this way - so all support tickets open with Zoom Support for our organization are shown to all Admin users?

We were told that the Voip phone could display our biz name as Caller ID, but after 2 months, it still shows just the phone number. Has anyone else had this issue? How did you resolve it? Were you able to get anyone from Zoom to help you? They are totally ignoring my requests!

good morning sir/mamcan i get caller id so that participants can join in the zoom meeting with dailing from there phonecould you please help in this issue.thank you 

Is there anyone out there who can help me?  Cannot send or receive texts sms messages.  This is a technical issue, as one time someone was able to help me get it going, but then it stopped again and I have tried many things.  Is there a technical support person who has a particular experience or expertise with texting within zoom audio? 

Hi everyone, Does non self-service Zoom Phone System training exist? Both back-end sys admins and end users? I expect this to be a paid training, of course but I can't find any resources. It doesn't have to be provided by Zoom, third party training vendor is fine - I just can't find anything. Our workforce is extremely low-tech and self-anything does NOT work at all; it has to be face-to-face even if via Zoom (not physically in person) ThanksBoyan 

I am interested in the Zoom Phone solution. I see that it integrates with Salesforce. Can SMS feature also integrate with Saleforce?

Can you email me the UK HSE level 4 that we had on zoom lesson at 8.30pm today?

Hi, I need to configure a SIP client on Sipnetic (or other SIP client) which is on an Android mobile phone. Does anyone know how i doe this. I can't find anything on line about it. 

I have 2 users whose incoming calls are going directly to voicemail. They can make outgoing calls without issues and can receive voicemail messages. They can also see the missed call in their history. They both have the Zoom softphone only. When I look at their status both are available so I don't know what to check to see if something is blocked.  A ticket has also been open with Zoom. If anyone can help, that would be great!

In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail.  It allowed us to transfer clients' VM and give some context to the VM.  The only solution I have gotten from Zoom has been to be emailed all the VM and then send them to other people by email.  This is just not a viable solution for us as we can receive hundreds of VM in a day.  Has anyone else figured out a workaround for this?

Hello, Is there a setting to force all inbound calls (even if the direct number is dialed) to go to a call queue? Thank you!

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is it possible for each agent in zoom phone platform to have personal business hours and 3 different geo numbers US/CAN/UK? 

Hello , we have US/CAN/UK numbers registered in twillio . Is it possible to port them to zoomphone platform ? 

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4 days to get the inbound traffic to start reaching our SMS inbox.  Outbound is still not working. Do any other Canadians have anything similar experiences ?  If So what was done to fix the problems  

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

Hi, I'm new to Zoom Phone.  In the setup process, I inadvertently skipped over the section regarding assignment of a direct business phone number.  I cannot figure out how to get back to the very first step and edit that so that there is a main business number.