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rkjesbojohnson
Explorer
Feb 2, 2023 2:50 PM UTC
Question

Forwarding VM with Note

In our previous phone system we were able to forward other users voicemails and we were able to send a note about that voicemail.  It allowed us to transfer clients' VM and give some context to the VM.  The only solution I have gotten from Zoom has been to be emailed all the VM and then send them to other people by email.  This is just not a viable solution for us as we can receive hundreds of VM in a day.  Has anyone else figured out a workaround for this?

    6 replies

    Creator III
    enielsen
    Creator III
    Feb 2, 2023 4:27 PM UTC

    So on your previous system, ya'll were manually forwarding voicemail messages with a note (was the note a voice message?)? Or was it automated somehow?

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    Explorer
    rkjesbojohnsonAuthor
    Explorer
    Feb 2, 2023 5:04 PM UTC

    In our old system you would forward it like an email, and would type a note to send with it.  

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    Employee
    sachinzoom
    Employee
    Feb 2, 2023 10:55 PM UTC

    Hi There,

     

    In Zoom phone, you can add other users ( Say B, C) to Access list of a user ( Say A ) so they (B and C) can access their (A's ) voicemail. Cant add a note. Does that help ? 

     

     

     

     

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    Explorer
    rkjesbojohnsonAuthor
    Explorer
    Feb 3, 2023 2:57 PM UTC

    I don't think that really solves for the problem that I am facing.  We have team A that is trying to sift through all of their VM's.  They get numerous VM's for their team but also quite a few that take more in depth work from teams B, C, or D.  It would almost be more cumbersome to give team B, C, and D access to Team A's inbox.  What would be the most helpful would be for Team A to be able to forward a voicemail to team B, and say I have already done this research and this is why I am sending this to you.  Instead they forward it and Team B has to do all the back research into that individual again.  I am sure I can figure out a workaround but anything just becomes cumbersome.  I never thought when we left our last system that forwarding something with a note would be a feature we would have to ask for, it just seems so basic.

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    Creator III
    enielsen
    Creator III
    Feb 2, 2023 8:38 PM UTC

    As zoom voicemails can arrive as emails, seems like what you want is for everyone's voicemail emails to also go to a central mailbox where you can then forward as needed?

    I wonder if you make a Zoom user  with an email address of the central mailbox, then assign that user a Zoom Phone license, then add that user to the access list of a user's extension; does that central mailbox get a copy of the voicemail email messages? I think it will but not sure.....

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    Creator III
    enielsen
    Creator III
    Feb 3, 2023 4:54 PM UTC

    So it seems that if you:

    • make a fake user (say email ***********) in Zoom
    • give it a Zoom Phone account, say extension 1234
    • give add this user access to all of the other extension's voicemail using Shared Access
    • then give Team A access to the emails going to ***********  
    • Assuming here that everyone has voicemail to email enabled....

    So any voicemail messages will also be sent as emails to *********** and so Team A can forward as needed to Teams B, C or D.

     

    Does that not give you what you want?

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