Phone

I have two licenses for phone system.  During Initial setup I did not configure it correctly.  So deleted phone numbers including and company phone and the active user.  Now I tried to complete the setup, I am unable to add the user because the message says I used up all licenses and should by additional license to add the user.  Any help is greatly appreciated. Regards,Suresh

We're considering the video greetings and video mail options but can't find information on our account' storage limits for these options. I see a table for voicemail, but not videomail. https://support.zoom.us/hc/en-us/articles/360060661511-Cloud-recording-storage-capacity can someone help me understand what the limits are, and if there are limits less than unlimited, how many videomails in a Gb, etc., to get a sense of how often we'd have to clear space. thanks,Chris 

Address: 1234 ANYSTREETSUITE 100 STREET NUMBER ?STREET NAME?

I have a single phone line with my account but it comes with an extension. I need to change it to a direct dial numberNumber is 013nn 464646 x3141 but I want it to be 013nn 464646 without the extension. How do I do that?

Hi all, Is this possible to add Common Area Phones in Group as members?I noticed that only users I am allowed to add as members in groups. Thanksalex  

Good day. I just registered a new Zoom phone but realise that I need a mobile one instead of a land line. Can I change my land phone to a mobile phone?

Do you have a Japanese community? Or is it possible to create a Japanese community or thread?

I attend Zoom meetings from a Moto g power cell phone. Sometimes I have problems with sound where I can barely hear. When that happens the usual microphone shaped audio icon has turned to a headset. What does it mean and how can I reset it to the original microphone icon.

I am getting these errors: Call ConnectedBlocked Outside of allowed calling locationsCall ConnectedMissed Outside of allowed calling locations

I am having an issue in my home office using Zoom Phone where I am not able to receive incoming audio.  This only happens with Zoom Phone, when I get on Zoom video calls incoming audio is fine. The extremely strange thing is if I unplug Ethernet from my computer, so I am only on WiFi the audio problem goes away. Fact everything is fine on Wi-Fi seems to indicate this isn't a firewall issue, but maybe a specific router port setting?   This didn't start being an issue until I upgraded to a new Verizon router, model G3100.  I've configured this router the exact same way my previous Verizon router was configured, so I am at a loss. Any suggestions that could cause this to be happening? Zoom is on Version: 5.13.5 (12053)ISP Router - G3100Wireless Mesh Router - Amplifi HDWired Switch for all hard-wired devices - Extreme X435-24P-4S  

I've recently started experiencing some speaker issues on my desktop Zoom usage. 1) When dialing out, I hear the dial tones fine, but then can't hear the line ringing prior to the other end picking up so I have to watch the screen to see when the timer starts to determine when someone picks up on the other end.  2) When I go into Audio settings and run a "Test Speaker", I get an initial sound and then it drops out altogether even though the output level indicator is still fluctuating.  I've reviewed all the troubleshooting and proper setting functions provided on the website, but nothing is working. I thought possibly it's an issue with my computer's built-in speaker, but when I play music (e.g., Spotify) on it the sound is fine and works every time.  I'm running in Windows 11 and on a newer Asus Vivobook S.  

I use my Zoom phone/SMS for 3 different side gig communications with clients. (Hypnosis, Grief Consulting, Dove Release). They are all DBAs (Doing Business As...) under one LLC. Each has a different website associated with it. Is it possible to name a 'blanket campaign' for all? I don't have a website for the LLC itself. --Or do I have to pick one? If that's the case, having a Zoom number for business is no longer 2/3s as useful as it was, and I'd probably drop it.

How many account I can have with license basic in my account principal?

I need to add someone to answer the main line with me. Can you remind me where this feature is located?

Can I view and change the DND status of one of the phones I administer?

Hello everyone,Has anyone been able to assign a template to Zoom Phone Appliance to update the time zone.  I have a remote user whose phone has the wrong time zone.  I'm looking to find ways to push an update via the Zoom Phone tenant portal.

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How do you get it so that the line isn't put on hold automatically while conferencing people in?  I'd like the people on the line already to be able to continue talking while other people are called to be conferenced in.

What can I do to change the email in my profile! It say Zmail

Is it possible to click on a phone number link on your computer and have it dial out on your desk phone instead of the Zoom desktop client? Thanks

Is it possible to send and receive sms via zoom. If yes then what are the ways forward to carry out that task

Hi all, how can i change the time zone settings of an account globally for all users and NOT in a user by user Profile? thank you in advanced Alex

Anyone know if you can develop customized soft phones with the company logo and selected Salesforce person account fields to display?

I would like the option to pick up a call to our main number before the auto receptionist sends it to the recording.  Is there a way to have our phones ring so one of us can answer it, before the Auto picks up?  Thanks 

My firm has noticed that after hours they're seeing their phones blink with the red light periodically on their device. For our individual user settings we have people set to 24x7, but our main company number has set hours during the day. I've also observed that when the phone syncs with the Zoom servers it blinks for a short bit then stops. But my users report (I have not seen it with my own eyes) that the red light continues to blink and looks like it's a missed call. Is this normal/is there a reason for this? I'm hoping to find out - thanks