Customize Softphone

Hello @Denverlaw 

Welcome to Zoom Community. You can perform Zoom phone integration with Salesforce. This will allow you  to use the Zoom phone app within Salesforce to seamlessly place a call from the phone widget.Please follow this article below:

https://support.zoom.us/hc/en-us/articles/4418700795917-Configuring-Zoom-Phone-in-Salesforce

To use:

https://support.zoom.us/hc/en-us/articles/4418794348813-Using-Zoom-Phone-in-Salesforce

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.