Phone

We are wanting our users cell numbers to show up on their Zoom contact card...does any one know the AD mapping that would pull this over for us?

We use dial by first name within our Zoom phone setup.  We are trying to find a way to flip the order the system presents two staffers with the same first name.  Basically, we have a Mary Jones and Mary Smith.  Jones is a back-office worker while Smith is a retail person who receives the greatest call volume.  Callers to our company are selecting the first Mary presented by the system which is Jones who now needs to transfer the call over to Smith. We have tested changing Jones' first name to Mariann and then her last name to her maiden name of Taylor but neither changed the sequence in which Zoom presents the names to a person calling in.  What and where is Zoom basing the dial by name list from?  Do we have any ability to access and adjust this?  Note - using the last name for the dial by name is not an option per company management.

Hello, We are trying to set a global default ringtone for these devices. I have created a provisioning template and tried using the following variables. None of them led to it setting a default ringtone. I have tried looking at Poly's other documentation but I haven't found anything. se.rt.=ringer16.ringer&reg.2.ringType="ringer16"

When I'm on a call from the direct line, a call will blast through from the queue and interrupt my current call.  I cannot find any setting to fix this issue.

Is there a way to stop this?  Super frustrating when you're typing a paper only to constantly have the cursor jump away.

Hello- Looking for a way to see who is on the phone in live time. I have the Real Time Analytics and I can see how many people are on from the dashboard. Also if I do into specific queues, I can see who in that queue is on- but is there a way I can see everyone on my team and if they are on a call at that time?

Hello,I'm newbie in the community and this message may be missplaced (appologies in advance!)We're working to settle a SIP TLS trunk from our infraestructure with Zoom but couldn't find a list of valid Certificate Authorities (CAs) and this is a requierement as trunk will use TLSIs this reference available?Thank you very much. Regards

I use the Zoom app on my Android for work. For the past 2 weeks, instead of ringing, my phone just sends me a notification that very helpfully says "You have received a Zoom notification". All permissions are enabled. I have tried reinstalling the app. I am also logged in to a desk phone with the same account, but this has never been a problem before. Please help, my clients and my bosses are starting to get upset at the number of calls I'm missing.

Hi I would like to know if I can send a bulk SMS with Zoom Phone - Salesforce Integration, to a list of leads or contacts in Salesforce upto 100-200 records at a time? This is very important to us as we do a lot of SMS campaigns via Salesforce.  I have already reached out to Zoom Sales and they could not answer this, after 60 minutes waiting on the phone!Currently I use 360SMS app for all bulk SMS via Salesforce and Aircall for all calls on Salesforce. I would like to streamline and use 1 App (Zoom Phone) for all my calls and SMS. Please advise. 

Hi,There are settings to receive calls on an outside number with the option to press 1 to accept the call. But how do I place a call with the zoom app using the same method of pressing 1 to connect the call. This was possible with Mitel where you would essentially assign your extension to an outside number. The goal being I don't actually make calls using my computer, but my cell phone. So I enable a setting to where I dial a number in the Zoom desktop app, a call is then placed to my mobile phone, I answer and press 1 to connect the call. Is this possible with Zoom? Thanks!

Je suis bien connecté a l'audio de l'ordinateur mais on ne m'entends pas quand j'essaie de faire des test on me dit que mon microphone doit sans doute avoir un soucis.Que faire?

Столкнулись с тем что некорректно отображаются имена участников конференции (отображаются символами) . Прошу дать пояснение ситуации и что в таком случае делать.

Hi GuysOn Zoom phone URL pop feature.The URL pops on ring. Can this be changed to only pop on answer like other products.Thank you.Rob

Using Zoom Phone.  I'm trying to phone an 0844 (lo-call non geographic number) and get the voice message "the person you are trying to reach is not available.  Goodbye."  Phoning from my mobile works fine.  What setting do I need to change to ensure we can connect through to these numbers?  Thanks, Mark

I have an edge case. I am using Zoom Phone on a desktop computer and android phone. I keep the Android phone with the Zoom app installed with me all the time. I am a pastor and take a day off. On my day off, people calling to talk to me will get an auto-receptionist with IVR and they can either press 1 to leave a voicemail, or press 3 to ring my phone anyway if it's an emergency. The problem is, if they leave a voicemail, I'll get a notification on my phone on my day off, and the whole point of this is to delay receiving non-urgent contacts until after my "Sabbath." Can I set it up somehow that my phone will1) ring (via the zoom app) 24/7 hour as long as the person follows through the phone tree to request it (this part is already set up),2) but only get voicemail notifications on my cell phone during hours I would otherwise be in the office? I've googled this extensively and found nothing. Every time I think I've found something that looks close, it ends up be

Looking for a solution or a ZOOM enhancement. Background.We have desk phones that are part of a call queue and phones outside the call queue can pickup a call to queue via a pickup code.Issue is a member cannot pull, reverse transfer, pickup (whatever term you wish to use) a non-call queue extension when it is ringing.  This was a feature that was used extensively on our former phone system.Solutions or ideas are welcome. (The person with the non-call queue phones does not always remember to forward their phone to the queue.)

Hi Community,I have two users whose names are suddenly not appearing on their desk phones. My name appears on their desk phone when I try so it's not the phone. Anyone see this before and can assist? 

I have a basic zoom plan and have a zoom meeting scheduled. I want to send out a SMS reminder for the zoom. Can I do this or do I need to upgrade my plan? 

Ok I have we have (1) number coming in. I have Grand Stream 2604p desk phone at my shop and (2) Cell phones with the zoom phone app on each. One is and android (mine) and the other is apple (My wife's. With the Line 2 service and calls coming into our number would ring all the phones. We could also call out on all the phones, and it would show the main line.Now when we login to the zoom apps it just displays the extension number, and we cannot make any calls out.Is there any way around this?  This is the most important feature we need.

When we get an incoming phone call during normal business hours, it works fine. After hours it does not display any incoming calls. Is there something I need to do to get this to work?Thanks for any help.  

Hi Team,  Can anyone explain me how zoom/Poly desk phone bootup process as - 1. Once we only configure the MAC in zoom admin portal, how phone gets registered? 2. How zoom finds the phone with MAC in network means using protocol and gets registered. ? 3. In zero touch provision once poly vvx phone bootup does it send any traffic to zoom ? Can anyone explain me phone bootup process? Special for VVX and zoom phone ?   

Hi Team,  We have a query that Can we assign Multiple extensions (5 digit only) not a DID number to zoom phone ?.  Can we configure ??..  Thanks, Yogesh Patil  

Hello, I am a self-employed service provider. I need SMS service and that is why I choose Zoom when I started looking for a softphone for my practice. I have not yet been able to set the SMS service up.Here is the recurring error : Tax id does not match with the company name or business type.Please help ! I am registered as an enterprise in my province of Quebec, Canada, under my own name. I added my restration #, but nothing will do. Thanks.

when calling some numbers with zoom phone, they returned as not in service. when calling with other phone, these numbers are  in fact  working numbers.   Anyone had the same issue?  how to address this?  

Please show me how to access silent ring tone for zoom calls on computer.