Phone

I have just started using Zoom Phone for my business. I would like to store business contacts so that in the app I can see their name/association, but I do not want to give the app access to my personal contacts. Is this possible?

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it.

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue.  The calls are then routed to a user in our call center.  After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return the calls the next day. Is there a way to route these after-hours calls through the queue to this users extension to that all voicemails are in his account?  Or does this happen automatically?  Thank you for your help

Hi, I am fairly new to zoom and while setting up the zoom phone, extension number #800 was assigned automatically. I am unable to understand the steps how to reset it or delete the extension number. Any help or direction would help 🙂

I've integrated Zoom with Salesforce as per the instructions provided by Zoom, but when I try to sign in to Zoom from Salesforce  by clicking the phone icon, I sign it, but it gets this error " Attempt to de-reference a null object".It says I have successfully logged in, but it gets stuck on loading, while back in Salesforce, it still asks me to log in. Any ideas? 

This appears to be happening only to my remote users and it has happened to me.  I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers).  One of my teammates believes if there is a glitch in the Matrix (aka the wifi) goes out, then the phone restarts.  However, I have been able to disprove that since my phone is not using POE I simply pulled the ethernet cord, waited and then plugged it back in.  It did not reboot.  Is there a way for me to get a log of what is happening on the phone. I am an admin so I should be able to do most things but I don't know what I don't know.  Also, with that in mind, is there a way to make sure that updates don't get installed until say after 3:00 AM the next morning so that no one gets disconnected?  Thank you in advance for any help you can provide.  Oh and PS. I unplugged the phone just to see if there was really any updating to i

I can't call out. I checked the settings and the unlimited calling is assigned to me.

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

Hey All I have attempted to configure a Poly VVX 350 using the Provision template in zoom, I want to configre the VM key to just dail *86 vs going through the menu. This is what I have tried so far. <key key.VVX350.21.prim="$FMessages$"*86$Tinvite$" feature.enhancedFeatureKeys.enabled="1" /><key key.21.function.prim="*86" feature.enhancedFeatureKeys.enabled="1" /> Both of these methods have not worked so far. 

Hello everyone, can Zoom SMS send bulk messages 

Hello. We are getting this message when we send a message to a person now on SMS"We don't know if this number has given consent. Only message this user if they have given consent."Is anyone else getting this? And, if the person has given consent, how do we stop this message from showing? TIA

Got error when submitting SMS Campaign.  Not sure how to fix.  Here is error message below. Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign C1SSQ5D.  Explanation: Campaign Rejected due to Disallowed Content (Third Party Data Sharing). Terms of Service/Privacy Policy indicate Third Party Data Sharing. Consent to messaging cannot be transferred between Third Parties. All affiliate marketing must be carrier approved. Please refer to CTIA Messaging Principles and Best Practices. This Customer appears to collect numbers by webform and is missing a disclaimer to SMS messaging. Consent to messaging should not be obscured in TOS. Please correct and resubmit. 

Can someone please tell me if it's possible to add all extensions i have for a Site to my operators Em50 without have to add one by one? also companywide for all my locations how can i make the first BLF "paging" without having everyone have to set this up in their phones? 

Hi there,We want to develop an application where international calls can be done through Zoom. So, in our application only, we want to open an interface where the calls would be done through Zoom. We are ready to integrate Zoom Phone APIs or SDKs.We don’t want to redirect user to zoom app, we want to make calls from our application only. Second query - Also, good if we can receive zoom incoming calls to our application itself. We want to do this for Android as well as iOS.Can you please guide how this can be achieved?

hello, let me introduce you to Skytoto , I'm having problems logging in to Zoom on Android, installation error description, installation failed. please provide a solution to this problem

HelloI declared my poly edge 20 phone on the Zoom web portal with its Mac address: xx:xx:xx:xx:xx:xx. On my users Lan switch, I created a specific vlan and assigned it to the phone. Subsequently, I created all the necessary flows as is the case for the zoom application to the zoom cloud servers. The phone retrieves an @IP17_2 but I cannot register it on the portal, it remains offline. I looked at the streams between the phone and Zoom no streams are visible on my firewall.I need help with the process of starting and registering a phone to zoom.

Hello, and thank you for any suggestions offered. I am trying to save SMS contacts but it does not seam to let me save them, it will not let me save them as an Outlook contact either, which I assume ads to an external outlook account. My Zoom account is connected to my Microsoft Exchange Server. I am also wondering if we can set up a group text including numbers outside of our network (not zoom chat), once the contacts have been created? Thanks for the help, Josh 

When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time. Additionally, the system considers an agent as "longest idle" when their status changes from "Opt-out" to "Available." Perhaps the system assigns 'disconnecting from an outbound call' as moving from "Opt-out" to "Available." That would explain the behavior. Regardless of the cause, this results in uneven call distribution and makes it more difficult for agents to complete documentation of the first call before another call rings to them. I've increased our "Wrap-up Time" to help with the latter, but it still causes problems with workflow.  In general, we prioritize availability over documentation when all agents are busy, so I can't simply extend Wrap-Up time to the maximum. The only workaround I have found is for agents to hit "Skip"

We have a block of 100 phone numbers that we are looking to port into Zoom Phone. We are only actively using 25 of these numbers, and we would only have 25 user Zoom licenses. Would we need to pay ($60/year) for each of the additional 75 numbers that are ported in?

I use Zoom for the softphone for work.  I also use hearing aids.   Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there. I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function. Thanks!  

I want to connect a Ribbon SBC so that i can call between zoom phone and the on prem Mitel. There;s a form that states to review the design guide, but i cannot locate it.

New to Zoom and new to Admin of Zoom.    can i on my VVX phones make a BLF template for all my Phones company wide - i want to created a Extension called "Page" and i want to this pop on every one in the second button position.  Can i do this and lock it in so they can remove it on the Keys and Positions? 

Hello!  We are having a weird issue where when people call our zoom lines, they are showing as anonymous. Is there somewhere I can check to see why these people are showing up as anonymous? They are not blocked.

Hi Team, Do let us know how we can show the caller ID of Call queue or AR,  as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.i.e for internal Zoom phone call within organization. Note – We are trying to change the caller ID on Desk phone\Common area poly phone. We have below Configuration for Outbound caller ID on site level,

Hi Team, We have observed a issue as when we are getting Incoming call , it shows as Unavailable, does not show Phone Number when Ringing. Sharing the logs samples for ref. Do let us know, Why it shows as Unavailable?