Dial by Name Directory has emails instead of first names

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Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

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C

Calvo

Partner

Hi

what company directory you are reffering on?

Normaly the users that exists will be assined to a free number -> so no special setting are made for naming when it's been assigned _> if there is something wrong with the names of your users you will have to look in their profile and change it there Profile

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timp3000Author

Explorer

That's what's confusing. Their emails are listed as their first names in the directory. When I go to the user profile to change it, it is listed correctly.

Directory: company email Last Name

User Profile: First Name Last Name

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C

Calvo

Partner

hmm, can you try to create a new user just to test if you get everything right? Then assign a new number and check if it behaves the same

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C

Calvo

Partner

But I think you will need to inform the support to get this solved