Phone

Alguien me puede compartir su experiencia por favor. El cambio es en el momento o debo esperar 24 horas???

Hello, I was wondering if there was a way to currently transfer a Zoom Video call to a phone number.  For instance, Zoom account holder is in a meeting with Client A. Client A needs to schedule a follow up appointment with the scheduling department who is only available via telephone. Instead of Zoom account holder hanging up with Client A and having them call, is there a way the Zoom account holder can "Transfer" Client A to a telephone line? 

How do you SMS text to an overseas #.  I have an international plan but cannot sms to any overseas #.Thank you

Hello,  We have a call queue setup with an associated call queue voicemail audio file.  If we try to transfer a caller directly to the call queue voicemail, we encounter the system default voicemail (I can tell it is system default based upon the voice and scripting). I would've expected it to go to the call queue voicemail that we've setup.  To add to the confusion, if a voicemail is left, it does show up under the call queue. The issue is that we need the voicemail they encounter to be the same one that is associated to the call queue and cannot figure out how to solve this.  Does anybody know?

I cannot log into my zoom app.  Every time I log in whether from my phone or laptop I get logged off immediately and get the below message  

anyone know how to do this.. our Auto Recp Hit 1 for Customer servicethen have it forward to an external TFN number into our Contact Center? thanks 

 you will need to contact Yealink support directly and create a ticket. Their response time  is somewhat slow because they are located in China. Cause:Yealink Phone T54W got stuck on "Welcome Initializing...Please Wait" Solution:You will need the correct recovery files to resolved this issue. I was given the first set files that did not work, but I had another support assistance sent me the correct files. Apparently, there are more than several different recovery files located on the internet, all of them failed for me. I received error messages "Failed -1" or "Network Failed 3,2,1". Luckily, I was able to received the correct files. Please see attachment (screenshot) of the files I used to recover my Yealink phone. Please pay close attention to the sizes of the files. Steps on how to recover your Yealink phone:Receive all 3 recovery files from Yealink supportFormat USB flash drive to FAT32 and drop the files into the USBRename all 3 files to T54W. Example:T54W

All,Just want to give everyone a solution that I have been dealing with almost 3 weeks. As usual, I had to get this resolved by myself. Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - even though on Yealink support article states otherwise.https://support.yealink.com/en/portal/knowledge/show?id=52824024b58ac11078ca25ce"According to Yealink security policy, please contact your phone provider to get the recovery mode files." Well...to keep this short, you will need to contact Yealink support directly and create a ticket. Their response time  is somewhat slow because they are located in China. Cause:Yealink Phone T54W got stuck on "Welcome Initializing...Please Wait" Solution:You will need the correct recovery files to resolved this issue. I was given the first set files that did not work, but I had another support assistance sent me the correct files. Apparently, there are more than several different rec

Wondering if anybody has any expertise on Zoom Phone features for someone who is a delegate for a professional and thus, manages his incoming calls.  Is there a way to MERGE two calls on someone else's lines?   Example:1. Caller 1 calls Person A and is on the line with that caller2. Caller 2 calls Person A's line and Assistant answers the call on his line.  Caller 2 wants to be merged into the first call.Is there away for Assistant to merge Caller 2 into the existing call between Caller 1 and Person A?  We know how to merge calls coming into our own lines.  This question is specifically for managing someone else's lines through delegation/monitoring. Thank you.

A few weeks ago, I changed the answering machine message for our office phones to a temporary answering machine message.  Now, I would like to change the answering machine message again as the previous one was meant to be temporary. However,  (1) I can't remember exactly how I changed it the first time and (2) I'm not seeing the personalized message I created the first time showing up in any current fields anywhere. This means I don't know where I'm looking. It's important to note that I  did not change the answering machine for an individual phone, but for the entire office. I think I did it with the following process, but I'm not 100% certain: admin>phone system management>company info>account settings>audio prompt>default audio prompt>[I think I changed one of these things]

Hello, Do you know how to translate soft phone layout in Salesforce to get it in French instead of English ? Thank youNicolas

I have a meeting where everyone calling in will be speaking Spanish.Is there a way for me to change the default language so the dial-in instructions (enter meeting id followed by pound, etc) would be presented in another language?

We have VVX250's and 450's.  I set them to audio intercom and set up the users to intercom with.  However, when I try to intercom from one of them to another it just rings and never goes to the speaker.  Any suggestions?

We have recently set up a zoom office number/landline and are really happy about the many features we have available.The only issue is, when I accept a zoom call and are talking on my mobile using the zoom app and then receive a mobile call in addition, the zoom call gets interrupted. Is there any way I can set up that incoming mobile calls are stopped when I'm already on a zoom call - these zoom calls are NOT scheduled zoom calls, they come in randomly over the day and I need a setting which stops incoming mobile calls the second I accept a zoom call.Thanks for any advice in advance!

Is there a way to scan google calendars and then send reminders to clients via text(sms) that an event is about to happen?

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

Hello,  We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason.  This is only an issue for a subset of the users and we cannot figure out why. 

One of my users is having numerous failed warm transfers.  No real data in the phone logs.  Simply says call connected. Our front desk gets a call, does a warm transfer via the Zoom app.  Gets a "transfer failed" and the person is still in their call queue.  Again, logs show no indications of problems.   

How long after a call completes will it appear in the Call Log API?

As an admin, can I read chat messages sent through the zoom from employee to employee?  Our employees each have their own phone extension and use it to call customers.  I'm not referring to this for during zoom meetings but more as instant messaging within the zoom interface.  Am I able to see call log history?  How long is call log history available?  Is this only available with certain plans?

Which field and values in the CallLog do we use to identify Internal calls? Off-net vs on-net?

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint? 

Let me start out saying that we are a new customer of Zoom from Cisco. The Zoom appliance rocks but we have some crazy issues with lag and settings that we never had with Cisco WebEx Calling. We have been told to update Polycom firmware,  we were told to open all ports on the firewall inbound and outbound, we were told that fixes are coming for the issues that tickets were filed for. We have had no luck on this. The lag does not happen with just Polycom firmware. When you add the ZDM with Zoom 5.9.4 onto the Polycom CCX 600 or 700 it will eventually delay to the point where it lags or not usable. Does anyone else have these issues? So far it does not matter what firmware you run or Zoom app version you are running. Hopefully there are some Zoom engineers here that see this.

how notify user when video call start ?how  to start mobile ringtone  when Incoming  zoom  video call ? use android studio with kotlin 

Is it possible to have a subset of members on a Shared Line that can receive SMS but automatically ignore/decline/DND phone rings to that specific Shared Line? Essentially we want all members of the group to receive SMS texts but only some who will have a standard "phone ringing" experience. One alternative I can think of is to have a separate Shared Line for SMS and a separate one for receiving phone calls but this is less desirable.