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kalel
Explorer
Mar 24, 2022 2:23 PM UTC
Question

Charge and Rate in CallLog Endpoint

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint? 

    3 replies

    Employee
    jefrancisco4
    Employee
    Mar 25, 2022 5:03 PM UTC

    Hi @kalel! Here's the Zoom support article about which you may find useful, https://support.zoom.us/hc/en-us/articles/360054358152-Viewing-phone-usage-reports#h_aefdb4b7-e6db-479d-b388-b51d48f0e40c. Hope this helps.

     

    If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

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      Explorer
      kalelAuthor
      Explorer
      Mar 28, 2022 2:32 PM UTC

      Hi, thank you for the article but this is for the usage reports pulled from the portal, not through API call. The charges and rates are not present for every record in the CallLog pulled from the API endpoint. 

       

       

       

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      Employee
      jefrancisco4
      Employee
      Mar 28, 2022 4:33 PM UTC

      Hi @kalel , 

       

      Check out this Zoom API page and see if this would help. This should show the currently available APIs that can be used.

      https://marketplace.zoom.us/docs/api-reference/zoom-api/methods

      https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/getBillingReport

       

      If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

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