Phone

Hi! We are new to zoom phone. The 'call queue' phones ring for the allocated time eg 45 seconds - despite all users being logged out. Is this how the system is supposed to work? Or does this mean that someone has accidentally still logged in from eg. home? I thought that calls go to 'overflow' (Eg voicemail) if all users are logged out, but it doesn't seem to work like that. Thank you very much for any comments greatly appreciated. Richard 

Hello All, I am using a new computer with my original company zoom account. I have logged out of my zoom on my old computer. My original zoom links and login are used on continuous meetings. On my new computer no one can enter my room, as it says a meeting is already going. If I click the link sent to my email that someone is waiting it will stop my current open meeting and then restart on its own. Then I can let others in. How do I avoid this?

Hello. I was wondering if anyone out there has integrated with a Rauland Telecenter U (TCU)?  Rauland specs state that it does not support Secure SIP or Secure RTP.  Would the TCU be able to place SIP calls without any authentication or be able to page through the SIP Trunk of their Controller? Unfortunately, Rauland has very little SIP settings that can be changed so it's pretty much set it up their way. Any help is much appreciated! Thanks in advance! 

I use Enterpirse software that allows me to click on a phone link and it will open the app and add whatever commandline is needed to insert a phone number, example:From what I've read, via Zoom docs, "callto:" and "tel:" should work, but when entered, even from cmd, the phone number does not get added to the zoom app. It does, however, open the app or brings it to the front window if already open.Any ideas? TIA Thoughts: After lots of testing and doc skimming I was able to come up with "tel:[Phone]".  This adds to zoom dialer, but does not start the call. Any ideas ona  command to also start the call? 

Hello,   Is there a way to have multiple auto receptionist for 1 main line. For example for our Main Auto Receptionist, the business hours are 9am -5pm. But we have users who start their day at 8am, as well as people who end their day at 6pm. Is there anyway for our main line to route calls such as this: 8:30am - 9am -> ring 2 users  9am - 5pm -> IVR set up during business hours 5pm - 5:30pm -> ring 1 user   And anytime from 5:31pm to 8:29am calls are routed to a voicemail   Thank you!

What file format can be used for uploading messages into auto attendant/IVR?

Anyone hear anything official from zoom on zoom phone appliance for the CCX 400? It was listed in the release of 5.11.0, but doesnt seem to provision, nor is it listed on the page for officially supported poly phones. Our organization mostly ordered this phone and have been patiently waiting for this release to finally come out. Release notes for Zoom Phone Appliances – Zoom Support

HiI have configured a user group on my zoom portal for which I have enabled call recording feature (phone settings). When I call Zoom api to fetch data,API is giving the phone and sms records for all the users which are under the account , I would like to fetch data for just the users which belong to this Group. How can that be achieved.  thanks

Not quite sure how to word this one. I set up Zoom phone to use while out of the country, I want to point certain accounts to this number, however I'm not receiving the alert texts that normally contain a verification pin/number i.e. a bank verification message. SMS is set up correctly, I can send and receive texts on my phone/desktop app, does anyone have any insight? Thank you.

We have employees that leave or get fired a lot, and people don't think to notify me about it. So, by the time I need to edit the Zoom account, the mailbox is gone. Is there no way to just change the email? It's frustrating from the admin side that I can't just do that and go on with my day. Instead, I'm left to delete the account and start another one running through all the configurations. It's annoying. I've setup aliases for the email accounts and never even receive an email from Zoom. Same thing goes for when someone's mailbox is still there. Never get a confirmation email from Zoom. This has been going on for some time now. 

My computer speaker used to ring at the same time as my headset. Now it doesn't. It's easy to miss a call if I don't have my headset on. I can't remember where I set that when I first started. 

Hi all, We sometimes need to reach numbers in the 'special' ranges, because in some countries there are companies who use those numbers.For example, in France there is a prefix which starts with +33890, which is marked as a special rate number.I know the cost of these calls is higher than a normal call, but since today we cannot reach any of those numbers anymore, and earlier they were just reachable.Anyone has an idea what to do? Is this a setting we need to change so those numbers are reachable again? Thanks!

Is there any way in Zoom to make all sites follow the same Holiday hours as the main site?  I have tried looking through the settings to see if this can be forced but all I can find is the ability to manually set holiday hours for a specific site.   Our small company has special summer hours for Fridays where most employees get to go home at 12 (normal hours are 8-4:30) at which point only a few people are on call to answer anything deemed an "emergency." We create a holiday for each Friday during the summer to handle the IVR and call routing, which can get pretty confusing because of the high number of individual call queues that we have.  Having to create these for both sites is quite annoying to do for each of the 8 fridays that these hours are implemented. Does anyone know if there is a way to set the default Holidays in the Main Site also take effect for the other sites so we only need to set up the holidays once?

When I playback the recording for my zoom phone's voicemail greeting using the 'record by computer' feature, the audio is choppy. I do have the latest version of Zoom and strong Wifi.Any suggestions for how to fix this?I would attach the greeting recording for review but  .WAV file not supported here. Happy to email it to support if needed.    

When ever i screen share my video paused on samsung tablet

I was helping a friend that was not able to import her contacts. So I used my phone to help her and I enterered her cellphone number to enable to sync her contacts but instead it added my contacts, now when she tried to sync her contacts it says it already has been sync and would have to to add her contacts. How can this be fixed so she can get her contacts uploaded to her zoom account

No text available

HelloAnyone know how to program the hot keys on the Yeaklink t48u phone?

When someone calls my Zoom number and the call is forwarded to my cell, the caller ID on my cell shows up as MY Zoom number NOT the person actually calling.  This makes call backs impossible because I have no idea who called.  ANyone know how to get the actual caller ID to show up on my cell? 

Hi Zoom community, I am having this issue with making phone calls where the person I am calling is unable to hear me at all. I, however, can hear them as clearly as their connection allows. What I have tried out so far:Made sure my settings allowed for micTested normal online Zoom meeting audio (saved the recording and could hear myself clearly) Updated area code accordingly as requested by Zoom when viewing phone call settingsMade sure I was not somehow muted on the side of the person being calledTested with numbers from several different countriesRestarted the app and my devices multiple timesDid all the tests above with both the iOS app as well as desktop app, both with and without headphonesMade sure the apps are up to dateNote that this number has been created for over 24 hours, and again, I can hear the person I am calling fine but they cannot hear me at all. So, I don't think it has to do with the connection itself. Any other suggestions to troubleshoot?&nbsp

Hi,Has anyone ever expereinced this? I can receive calls on my Zoom app on my cell phone but I can not call back and get this message: ERROR Call Failed.

I want to be able to set up incident alert which tells me if my  permeant recorded users calls are not working has failed. Regards Ahmed

Okay, I've tried for days to get this working and I've run out of ideas.  I could use some help from more Zoom-savvy folks.Essentially, our business has a shared office with managers that rotate through it on shifts (AM, PM, or all-day).  We currently have an auto-receptionist that captures incoming calls and either routes callers to a call queue of the managers on duty or directly to voicemail.  We always have a "primary" manager who will be in the office taking most calls, and have "backup" managers who only take calls if the "primary" is unable to.  Our call queue is set up to be sequential because of this, and all the managers have their business hours set up to reflect their shifts.  In a purely remote setup, this works perfectly as the "primary" is always rung first before any calls go to the "backups". The wrinkle here is we also have an office desk phone (Poly VVX250) that we would like to ring during the -entire- call queue, so even if the "primar

I have done this with other solutions before but does anyone know how to do it with Zoom?RegardsMike

We are new Zoomphone users at Addigy. I have not yet personally tested, but I believe Zoomphone has a pre-recorded voicemail message capability where a sales rep / support agent can call a number, they encounter a voicemail box, and then they can just click a button to leave a pre-recorded voicemail (from within a selection of pre-recorded messages)With that said, we want this functionality to be available from within the Salesforce integration where our reps and agents spend their time within one window (i.e. working from a laptop screen while on the road). Having to switch between windows to select the appropriate recorded voicemail is error-prone, time-intensive, and not an ideal user experience.Ideally, a user could select which pre-recorded voicemail to use via the Salesforce CTI integration window within Salesforce and if a pre-recorded voicemail is used, then a designated "Voicemail" |Disposition| would be automatically logged to the relevant record in Salesforce.