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AugustWind
Explorer
Jul 18, 2022 1:21 PM UTC
Question

I cannot call back, but can receive calls to my Zoom phone app.

Hi,

Has anyone ever expereinced this? 

I can receive calls on my Zoom app on my cell phone but I can not call back and get this message: ERROR Call Failed.

    1 reply

    YaBoiB
    Employee
    YaBoiB
    Employee
    Jul 18, 2022 5:29 PM UTC

    Hello @AugustWind,
    My name is Brandon. Thanks for joining the Zoom Community! When you go into the profile of your account on a desktop machine and web browser can you see that you have a Zoom Phone license assigned to your account? 

     

     

    Thanks, 

    Brandon

     

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