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Newcomer
Sep 7, 2021 3:31 PM UTC
Question

Receiving sms alerts

Not quite sure how to word this one.

 

I set up Zoom phone to use while out of the country, I want to point certain accounts to this number, however I'm not receiving the alert texts that normally contain a verification pin/number i.e. a bank verification message.

 

SMS is set up correctly, I can send and receive texts on my phone/desktop app, does anyone have any insight? Thank you.

    4 replies

    Kev
    Employee
    Employee
    Sep 7, 2021 4:32 PM UTC

    Hi @lcordell - welcome to the Zoom Community!

    Many of these verification SMS messages are sent using an SMS short code (a 5-6 digit number that companies use to send out many SMS messages at once). Currently, Zoom Phone can't receive messages from these SMS short codes, so I recommend you use a regular carrier phone number to receive these messages.

    For more information, see our SMS FAQs: https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS#h_01ESVWHK18Z42SRNNF75QNBMHA 

     

    Let me know if that helps!

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    Newcomer
    Jul 8, 2022 7:28 AM UTC

    It's been close to a year and we still can't receive short code SMS. This is sad. Is it really that complicated to fix this?

     

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    Newcomer
    Jul 22, 2022 1:22 PM UTC

    dephrase, same here we still can't receive short code SMS. Something is not right. I'm going to contact them to see why this is.

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