Customer Success Hub

I have a personal zoom account and one linked to my university. The university one has some of premium features I think but I'm not entirely sure since I cannot access it anymore. I had a group presentation that required recording. I was using zoom to record my segment.I think I got banned due to repeatedly starting meeting and ending them to convert batches of recordings in my attempts to get a decent recording for my project. At some point 2 or 3 hours ago, I could no longer log into my university zoom account. The theory that I got banned due to too many recordings being considered an abuse of the system was brought up by my siblings.  Please, I need to know how to fix this. I need that account for university-restricted classes.  

My son is attending classes through Zoom. From past may days he is not able to attend the classes as Zoom logs him out the moment he joins the class. Whether the email id through which we are signing into Zoom needs to registered by Admin of the School on Zoom portal. Pls help.

Hi, We are trying to make the starting of meeting in our Zoom Rooms as simple as possible for our instructors. They schedule their class Zoom sessions in their Canvas courses using the Zoom LTI tool. When they teach in a room equipped with Zoom Room hardware they have to recall the meeting ID and passcode of their scheduled Zoom meeting in order to get the Zoom Room to join that meeting. Not a huge deal but it does mean it's "one more thing" they have to do before the class starts. Has anyone thought about or worked on this issue? Ideally the Canvas Zoom tool would feed the Meeting List of the appropriate Zoom Room so that the instructor can just "single click" on their meeting on the Zoom Room console. Thanks!David

It's Hankyung University in Korea.I think it's very wrong to stop the free license service without notice.The sudden suspension is causing a very serious impact on academic management.If there was a notice in advance, I could have prepared to purchase a license.Please extend it to the free period (2021.12.31).

Hi! For the past year, I was using my school account with Zoom to no issues. 2 weeks ago, I saw the 40 minute time limit flash. This week and last week, it was removed. Does anyone know why it would be on/off? Just don't want any unexpected surprises.Thanks!

Hola, tengo un problema al programar las clases de los alumnos, con el id personal, cuando llega ese día de la clase, resulta que se borran los botones de al lado que dice iniciar, sale solo editar y eliminar, no puedo ingresar como anfitrión, solo como hospedador, nosotros usamos la versión gratuita, pero nadie mas en el colegio ha tenido ese problema. Y al ingresar por la aplicación zoom directamente me pide el id y la contraseña y las coloco y no lo toma, pero al ingresar por la pagina de zoom no existe ese problema pero ingreso como hospedador, si alguien pudiera ayudarme se los agradecería.

Hello all,I am a Student and asked myself if there is also Zoom update (in order to speak more than 40 minutes in one call) as a student which is a bit cheaper than the Pro-tariff? In my account I can only see the two tariffs "pro" and "business".I saw that the tariffs can be paid monthly, so when is it possible to cancel the update again? If we for example need an update only for 2 months, is it possible to end the contract after every month or is there a minimum contract period, e.g. one year? Thanks in advance for your feedback!

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Aloha,I have been using Zoom on a education plan from the University of Hawaii throughout the pandemic but it is suddenly kicking me off and asking me to upgrade. Did Zoom stop supporting these plans or is there a way I can renew it?Mahalo,Lane "LaneSki" Davey

When teaching on Zoom, my online Learners in Zoom could read my PowerPoint in Zoom Screenshare but not my Word document. It appeared as a blurry document. Do I need to have the document in a format such as Google Documents or can I share a Microsoft Word document? 

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As a school that offers many classes where we promote student collaboration on projects, puzzles and games it would be useful adding a feature that allows hosts to view private chat exchanges between students in real time or after class. With young kids we want to encourage collaboration for certain types of exercises/assignments, but we still need to monitor and make sure only appropriate messages are occurring.   It would also be useful to add a feature that allows us to group students so they can have group chats (again that the host can view in real time or later). This would allow grouping students on teams for various activities where all of the team members should be involved, but it would restrict students not on a team to see what other teams are chatting about.   I am sure we aren't the only school or education center that would find this incredibly useful.

I have recently arrived in China and will have to start teaching my university classes online while in quarantine. I opened a Zoom account after I arrived in China, but I use a Virtual Private Network to have more access to the internet. Will Zoom work in China for me to give online classes to my university students? If so, is there anything special that I need to do to make it work for my students?

Hi everyone,   What tips and tricks have one-on-one music teachers found to be useful when teaching over Zoom?   I am trying to help someone who is about to start teaching piano and voice lessons over Zoom. I am familiar with the usual Original Sound settings, but I am wondering if anyone has any deeper insights into settings or equipment setups - or just general experiences.   Thanks,   Rupert

Hi, as shown in the picture below, the account profile shows that my account type is education. However, on the profile page, it shows that the account type is basic, and I do have a 40min limit when hosting a meeting.             

I want to change our zoom pro packages to education package can you help me??

I want to sign up for a school zoom account but I don't know how. I have a valid school email and signed up for a zoom account but it's still limited to 40p. I don't know if Zoom has a free version for education and I don't know how to upgrade my account to Education Free. Can anyone help me?

Please Support to remove the 40 minute limit for my school to teach during covid season

hey zoom  team i am  online  school  and  i want  to  upgrade  to zoom  education but  i dont  want  to  lose my  replays  in  zoom cloud  is  it  possible  please @Pat_laMorte ! 

I am seeing two students for speech in the same room/time through ZOOM. Both students will have their own computer but, will sign into ZOOM using the same ZOOM link and the same email address will be used  to get on the computer. Can they both have remote control on their respective computers when access is given?

１年前からzoomでミーティングを主催しています。問題なく行っていましたが、１か月まえから、参加者さんの画面が止まるという状態があります。参加者さんから私は、ちゃんと見えて聞こえているのですが、私からは参加者さんの画面が止まって見えます。参加者が声をだすと、画面が動きだします。解決法を教えてください。

Hello!I've been using the account (for education) well, but today, the settings suddenly changed.They said my account is basic type.I thought the free policy for educators was over.So i paid to upgrade my account.But it wasn't. just error. So what i want to ask is1) Can i use my account for education same as before?2) Can i cancel the upgrade to pro and be refunded the bill(about 15 dollars)? I am so grateful for creating a program that can be used for students comfortably. Sincerely yours, 

I have been using Zoom to teach classes for several years -- there was always a link at the top of the page to enter email addresses and information about the session. That has disappeared -- WHY?????George Stewart, MD

You can Ask any question regarding any issues of taking online classes

Im from Sri Lanka. I have a school domain and I m  in need of enabling the 40-minute unlimited feature. Isnt it open for Sri Lanka ? Is there any way of activating it ?