Customer Success Forum

How many times have you heard “Wait, Zoom does more than meetings?” How many times have you started to respond with “Yup. That’s right. Zoom is a full-fledged communication and collaboration platform”   What if you had a simple way to share the power of Zoom with your network? Now you do with the Zoom Guided Tour! ✨   The Guided Tour is a website full of click-through product vignettes from Zoom's Core Communication, Employee Experience, Customer Experience, Developer, and AI offerings. The Zoom Guided Tour helps people understand the value Zoom provides before they use Zoom products.   Zoom Guided Tour does it all! ⤵️ Provide a self-guided forum for customers and prospects to easily see how Zoom’s platform and products come together to drive value for them. Create demand through campaigns, nurture programs, sales, events, and digital. Educate and enable our customers, prospects, and partners on Zoom offerings.   We launched with 25

As a Zoomie, part of my role is to guide customers through utilizing the Zoom app and the web portal. While some solutions are simple and can be addressed in a few emails, more complex issues require meetings. Coordinating schedules for these meetings can be intricate, and unforeseen circumstances sometimes lead to rescheduling, causing delays in issue resolution. This month, Zoom launched Zoom Clips in beta globally and it was created with the purpose of facilitating asynchronous team communication, aiming to decrease the frequency of meetings and minimize the time lost due to unclear communication. With Zoom Clips, I can simply record my audio, video, and screen to do a walkthrough and be able to quickly share the clip with others. This has helped me, my colleagues, and my customers save time in getting a resolution by communicating clearly while engaging asynchronously. In addition to walkthroughs and demos, here are some cases on how Zoom Clips can be used:Provide project

Las Votaciones y Cuestionarios nos permiten que los participantes de nuestras Reuniones y Webinarios participen dando su opinión, respondiendo a una batería de preguntas, proveyéndonos de datos, etc. Las posibilidades son extremadamente variadas.La posibilidad de crear nuestras Votaciones y Cuestionarios con antelación y guardarlos como plantillas para su futuro uso nos da una gran flexibilidad. Además una vez se haya completado la Votación durante la Reunión, podemos descargar los resultados y así poder tratarlos más tarde. Otra de las opciones que nos permiten las Votaciones es que, los participantes sean divididos en Salas de Grupo Pequeño conforme a sus respuestas.Por último mencionar la función de Cuestionario, que nos permite transformar la Votación en un test donde podemos asignar respuestas correctas a cada pregunta. Esto puede ser muy útil, por ejemplo, para docentes que quieren hacer un pequeño muestreo del conocimiento de los alumnos.Para aprender más sobre Votaciones y Cues

Hello Zoom Community! As we navigate the ever-evolving landscape of virtual communication, Zoom has become an integral tool for many of us. Let's come together to share our favorite tips and tricks for making the most out of our Zoom experiences! 🚀 What keyboard shortcuts do you find most useful? 📸 Any recommendations for optimizing video and audio settings? 👥 How do you effectively manage breakout rooms for collaboration? Whether you're a seasoned Zoom user or just getting started, let's exchange insights, hacks, and best practices to enhance our productivity and elevate our Zoom game.

      Hey there! Picture this: Zoom, is not just a platform, but your gateway to limitless human connection. Whether you're diving into modern collaboration, enhancing your employee experience, or building stronger customer relationships, Zoom has your back. And guess what makes it tick? AI, baby! Zoom AI Companion turns every interaction into a productivity powerhouse.   In the heart of it all, we've got the essentials – Zoom Meetings, the gold standard, plus Team Chat, Phone, Mail, Calendar, and Scheduler. Connecting is a breeze. On the left, we've got the goodies for you and your team – productivity, spaces, and engagement solutions for thriving in this hybrid work era. On the right, dive into customer excellence – marketing, sales, and top-notch service. It's all about making those connections count. Here's the clincher – all on one platform, a user-friendly haven your team already loves. And it's not just a platform; it's a playground, open for business with a

I have a group who are in the middle of property valuation appeals and they are taking up all of our cloud storage. I offered to help, but in order to do that I have to share with myself, open the recording then download. How and where can I change a setting to allow me to download directly from the Recording Management page instead of adding multiple steps (and time consumption) to the process? Thanks,Brian Craven

La función de Preguntas y Respuestas nos permite tener un espacio dedicado a estas tanto en nuestras Reuniones como Webinars. Si bien el chat durante las Reuniones nos puede servir para que los participantes hagan sus preguntas, también puede acabar siendo un poco caótico. De hecho, suele ser frecuente durante los Webinars que queramos tener un entorno más controlado que lo que permite el chat y por lo tanto deseemos tenerlo desactivado. Es en estas situaciones donde la herramienta Preguntas y Respuestas entra en juego, permitiéndonos tener un entorno completamente controlado por el anfitrión donde las preguntas pueden ser públicas, anónimas o solo visibles una vez hayamos respondido a las mismas.Para aprender más sobre Preguntas y Respuestas, echémosle un vistazo al siguiente video creado con Zoom Clips:  Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

This campaign does not have enough numbers available. Is anyone else running into this when enrolling users in a campaign?

  “Can everyone please mute?”      Have you heard or spoken these words during a company all-hands or virtual event? Or struggled to switch presenters and screen-sharing access during a meeting? Or scrambled to get everyone the same virtual background for consistent messaging?    Hosting a virtual event, large-scale presentation, or company-wide all-hands requires more control and polish than your standard Zoom meeting. That’s why we have Zoom Webinars and Zoom Events. One of the most significant advantages is controlling the narrative and maintaining engagement. Webinars are typically structured presentations with a designated speaker or panel leading the discussion — audience members get to listen without appearing on camera.    This format helps minimize the risk of distractions and tangential conversations, allowing participants to stay focused on the key points being presented. Integrating features such as screen sharing, slidesho

Yesterday my camera would not work through ManyCam. A black screen appeared where my picture should have been displayed.  I'm a basic user, using Zoom for teaching students around the world.  I create my lessons in ManyCam and need to be able to use this as my camera source.  I switch to my LG camera and everything is fine.  Anyone else having trouble with third party cameras??  My student could hear me, but no luck with the camera.  I'm using an LG Gram laptop and open Zoom through Chrome.  Any suggestions or update on changes would be great.  Thanks!

The presence of artificial intelligence in healthcare is growing. However, deploying AI in the healthcare sector requires careful consideration, as this evolving technology comes with accuracy, reliability, and privacy concerns — among others — and directly influences patients’ experiences.   Join our webinar on Thursday, December 14 at 10 AM PST / 1 PM EST to learn about Zoom’s AI Roadmap, how we’re addressing concerns around AI, and also hear from Ryan Atwood, Chief Commercial Officer at Engooden Health, on how they’re harnessing the power of AI by utilizing Zoom’s Revenue Accelerator.   Register here, and tell your colleagues to join you as well! 

      La Sala de Espera es una herramienta fundamental para su Reuniones de Zoom. Lo primero de todo y más importante es que se trata de una función de seguridad que nos permite filtrar aquellas personas que queremos que se unan o no a nuestra Reunión. Además de esto nos puede servir como una breve plataforma de marketing para anunciar campañas, productos o eventos de su organización gracias a la posibilidad de incluir un soporte audiovisual. Todo esto está disponible de manera sencilla para todos los usuarios con una licencia de Zoom.Echémosle un vistazo a la Sala de Espera en este breve vídeo creado con Zoom Clips: https://zoom.us/clips/share/6U9C46Vqj-baPIyK802c90FA7eFJT33wdURGEpGXRpgefyakKZ31g6qTh6c7DYfdehv8jRG-vAdfrHYGgWlhfqJG.T9h1RZ8ZnxzB9oei Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.¡Hasta la próxima!

Hola, Estoy desarrollando una clínica psicológica online. Quiero integrar las citas online con Zoom a través de su API y que cada vez que se haga una reserva a través de la web se creen automáticamente los enlaces. Actualmente voy a utilizar https://wpamelia.com/configuring-zoom/ pero tengo dudas sobre qué tipo de plan de Zoom necesito. Los requisitos es que puede haber varios profesionales a la vez haciendo terapia a través de Zoom en diferentes reuniones. Un saludo.

Hey all, I received an email saying that Zoom "over the next few months we will be migrating our email addresses from @608130.us to @608130.com." It is requesting that I make sure @608130.com emails are approved on my teams email lists. It just seems like a strange email because I am the only one on my team who received it and it isn't signed off. I can't seem to find any other information regarding this and am trying to make sure it is legitimate.  Any thoughts or information is appreciated! Thanks!

Ever miss the feeling of being in the office without leaving your home? 🏠 Are you tired of the same old boring meetings? 😴 Do you want to find a way to connect with your team and boost productivity? 📈    Then you need to try Zoom Huddles! 🚀   Zoom Huddles are small, informal video meetings that can be used for a variety of purposes. 🗣️️ They are a great way to: **Brainstorm ideas and generate new solutions.**💡 Resolve problems and make decisions quickly. 🔨 Check in with team members and make sure everyone is on track. ✅ Share knowledge and expertise. 🎓 Provide customer support. 🦸‍♀️   Why should you use Huddles over Meetings? 🤔 🤔❓Zoom Huddles replicate the 'working alongside' aspect of an open office, allowing you to seamlessly transition between meetings and conversations without losing your virtual workspace.   Will

This week I had an extremely interesting strategic conversation with an Association Management firm that stood out to me. Apart from their own account, they are also managing 34 individual Zoom accounts. With this work setup, their team heavily relies on the Zoom Team Chat.  Zoom Team Chat allows both free and paid users to streamline communications between team members and external Zoom users with instant messaging integrated to the Zoom platform. For them, this is a one-stop shop because it helps them keep their distributed teams informed and company culture alive.  During the session, some of the benefits mentioned were: it’s easy to manage and deploy, improved time-to-employee effectiveness which empowers their staff and offers advanced features and functionality that save time and enhance collaboration. Also, some of the key features that they’re fond of are the Meet with Video, Zoom Phone Call (for their ad hoc meetings) and Schedule Meeting buttons. Since the

Just in case you've been out of the loop the past few months, Zoom IQ is now "Zoom AI Companion".I've been in a few conversations with customers recently asking about it. I wanted to share the common objections I usually get.  Note that the following inquiries may or may not be in verbatim. 😁 So Is Zoom AI Companion Skynet in disguise? Nope. it's a generative AI digital assistant that helps users and their teams do more. Zoom AI Companion is designed to seamlessly integrate with your Zoom experience, offering a range of capabilities that can help you work smarter, not harder. (Props to you if you got the reference 😎) So it has a new name. Big whoop. It must have the same features as the old Zoom IQ.Not exactly. Here's a list of what it CAN do:Meeting summaries: Zoom AI Companion can generate summaries of your Zoom meetings, even if you didn't record them. This can help you save time and stay on top of what was discussed.Chat threa

I am a volunteer English tutor working with adult learners over Zoom. Today, when I was screen-sharing a Word document, the document/program suddenly started jumping around -- with rapid, jerky up-and-down movement, as well as side-to-side movement in the ribbon/tabs area at the top. I had lost control of the document and could no longer continue reading it with my learner. Can anyone explain why that happened, and how to prevent it from happening in the future?

    In the digital age, people want autonomy and the ability to self-serve, making AI chatbots a popular tool in customer experience strategies. In fact, a Morning Consult study found that 67 percent of consumers have used chatbots at least once in the past year and 42% are comfortable using them. The relative ease of use and widespread adoption of virtual assistants and agents make a customer support AI chatbot platform for websites beneficial and cost-effective to meet today’s customers’ expectations.     What is a customer support chatbot?   A customer support chatbot uses artificial intelligence (AI) and machine learning to answer customers’ questions. AI chatbots are valuable customer service tools, adding a self-service option that allows customers to skip the wait and find the information they need without assistance from an agent.  From a customer’s perspective, a customer support AI chatbot platfo

 More and more companies are moving towards a hybrid work model. Zoom has the tools you need for this transition with everything from reserving and checking into your space with Workspace Reservation, finding your place, or asking questions with Zoom Kiosk mode, our Digital Signage, or any of the unique hardware solutions from a wide range of partners.  CLICK TO WATCH     Learn More : https://www.zoom.com/en/resources/hybrid-workforce    

Scheduling meetings used to be a tedious task, a never-ending game of scheduling Tetris, trying to fit everyone's availability into a neat little grid, which made it a time-consuming endeavor. But then, Zoom Scheduler came into the picture, a scheduling wizard that lets me effortlessly share my availability, allows my clients and colleagues to easily book appointments with me, and helps me focus on the important stuff – the actual meetings themselves.     Key Features of Zoom Scheduler: Share your availability: Zoom Scheduler allows you to share your availability with others, so they can easily see when you are available for meetings. Book appointments: Others can book appointments with you directly through Zoom Scheduler. Manage your schedule: Zoom Scheduler allows you to view and manage your schedule in one convenient location. Integrations: Zoom Scheduler integrates with Zoom Meetings, Zoom Mail and Calendar, Google Calendar, and Microsoft 365. Benefits of Using Zoom Sc

Picture this: I was in a recent client meeting and we're in the midst of a lively discussion, and one of the admins, eyes brimming with curiosity, raises a question about Meeting Summary notifications. They admitted they missed the boat on Zoomtopia 2023, which happened in early October.   With a cheerful smile, I leaped into action and decided to show them the ropes. I swiftly demoed some past meeting summaries, revealing the magic of AI technology at play. I explained that this feature taps into the brilliance of AI, even involving third-party models, to let meeting hosts initiate an AI-generated meeting summary. The best part? It's sent out automatically after the meeting wraps up, right to their in-app chat and email. It's like a wizard at work, weaving meeting summaries effortlessly!   To make their day even brighter, I shared a nifty link where they could dive into all the details about using Meeting Summary and how Zoom's AI Companion takes care of their data. You shou

Even with the rise of AI, some users still prefer to manually create notes. The problem though is that users leverage a separate note-taking tool (or a 3rd party Zoom app) to summarize and track action items from their meetings, causing loss of focus and time to grant everyone access and to collaborate asynchronously.   With this in mind, Zoom has enriched the platform with collaborative document functionality in the form of Zoom Notes.    Zoom Notes provides a clean user experience that allows users to create agendas and notes while staying within the Zoom platform instead of jumping to other content management tools. This allows users to create and share content within a Zoom Meeting and collaborate with others on the call for real-time inputs thus eliminating the distraction of switching between Zoom and third-party documents and apps. Users can even continue to work in Notes outside of meetings asynchronously and share them for collaboration anytime, anywhere.  

when setting up Zoom meetings I now have to enter all the emails in the invitation bar by hand and not by copy and caste as I used to.  Can someone give me guidance on how to avoid having to follow this laborious process? 

Accessibility is at the heart of what we do at Zoom, and we’re always looking for ways to make our products more inclusive. To make your Zoom experience more equitable, we are excited to announce that automated captions will be enabled ‘on’ for all Zoom accounts in the coming weeks. Automated captions help make Meetings and Webinars more inclusive for multilingual speakers, participants with hearing impairments, and others by providing real-time transcriptions of meeting and webinar conversations and content.    Once automated captions have been turned on for your account, your meeting participants can start captions in your meetings.  Account admins and owners have the ability to customize the availability of automated captions at the account, group, and user levels. Visit the Zoom support site for detailed instructions on enabling and managing automated captions. For additional questions, please read our accessibility FAQs. Make sure that you are on the global minimum