Community Resources

Hi therewe have an active account, which we just upgraded but we were not able to access the original email address so I changed the email address but stuffed up the email address and now we cannot get back into our active upgraded account. Can someone please help us to access our account, we can't get chat support as it doesn't recognise that we have an account??

sir,  We want a subscription plan on our business account for a minimum batch of 500 members. We searched for a plan but there are sufficient plans for 300 members. So, please send us detailed information about the plans meeting our above requirements ASAP.   Secondly, if we purchase a plan for 300 members at this juncture, can we modify the purchased plan to 500 members ?Thirdly, On 1 license how many no. of devices can be connected simultaneously ? do let us know ASAP...

How do I download one 12 month statement of account instead of 12 invoices, thank you

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Hello, I recently changed emails and got rid of my old email which I am no longer receiving emails. However, on my old email account I was on a Basic Pro plan for Zoom that unfortunately did not transfer to my new email. I don't know how I can transfer without needing to login to the old email (it no longer is active). or could I just upgrade with my new email and not get double charged? Thanks 

Our HOA has a Pro Zoom account.  The prior treasurer transferred ownership to me.  The prior meeting ID and PassCode that she setup do not work.  She cannot log into Zoom with her prior credentials.  I cannot schedule a meeting greater than 40 minutes.  Zoom says that I am on the Pro plan.  I had a free Zoom plan before the prior treasurer transferred the HOA Pro plan to me.  How do I access the Pro Zoom plan features?  It appears that I am on the free plan.

Hi CommunityI received an email about the payment for our account, it was indicated that it was 06/11/2023 which being received in the UK read 6th November 2023.  I did not follow up the email, as this was well in advance of the due date. The annual payment was taken from our bank account and being a little curious, I have realised that the email I received was a due date of 11th June 2023 (American format) I am finding it extremely frustrating that I cannot contact anyone to discuss this situation.  We are a small charity and as we do not use the account, it needs to be cancelled, and we would appreciate a refund of the payments, however it is so difficult to contact a team member that can help.Any ideas would be appreciated.Sue A Time 2 Talk

I've changed my e-mail address in my  profile, then you sign in to previous e-mail address to confirm .Check you must  confirm previous sign-in email to confirm this change. Until your new email address is  you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support.. which I've tried, but no success. Getting this confirmed e-mail isn't working.Please help.! 

I cannot change my currency in my billing information from USD to any other currency (I am in Germany).I see the dropdown menu in my billing settings ,but it cannot be changed. Do you know why and how I change it to another (Euro) currency? Thank you for helping me out!

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I might ask your assistance for Zoom billing. I bought a pro package monthly for 2 months ago, then it will be expired today 01.08.2023. So I tried to continue my package as the same but it didn't put me in place order button. 

I have an invoice, but i haven't USD or any payment method. Can any one help me for make my payment. 

Como puedo comunicarme con servicio al cliente para tener información sobre los cobros 

Hi, Im currently logging in with my Google account. Now I need to change to email/password. How can I do this change ? Thanks !

I can’t log in in the zoomapp through my IPhone, I always get the attached image but, when I go to the Firefox browser I can log in without any problem.Can you take a look please thanks 

I went to cancel my account and got a price drop, which I accepted. However, while there's a "coupon" in my account, I still have not received my money back. This feels very scammy and I want to cancel my account. However, since now it's beyond the time allowed to cancel, I've still paid full price.  This is a fraudulent activity. Please someone, cancel my account now if you're not going to honor the discount.

A zoom invitation was sent to my members for an upcoming meeting at our regular time, but I did not create that meeting.  Then my members received an e-mail saying that meeting was canceled.   I would normally send my invitations out on a Saturday for an upcoming Monday meeting.  Have I been hacked?  What must I do to check to see if I was hacked, and how do I correct the situation and secure my account? 

I've got a basic/free account and when I'm trying to join a meeting I get a message telling me I need to update before I can join and I have to contact my admin.  This is my personal computer, and I'm the admin/only/ user....I don't understand how to get past this to update my client version. Any ideas?

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I took pro package on 28th july , i paid the amount through my debit card rs 1534 . My money is debited from my account, still i didnt get invoice mail and Pro package is not activated , could you please resolve this issue

I need to know with one business account how many users can be in?

I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you. I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

Tengo dos semanas con mi cuenta individual que pago mensualmente deshabilitada y Soporte de Zoom no me contesta mis apelaciones. ¿Alguien me puede orientar que debo hacer? no me puedo comunicar con nadie.   Muchas gracias a todos por su apoyo.   Saludos

how  using teses 2 rooms as the same time 

Why we need to have a complete 1 year money in our bank account for monthly subscription?