Community Resources

I recently changed jobs, and can no longer access the email that is associated with my paid zoom account.  When I try to update the account email under my profile, It requires me to confirm the email change by going to the original email i can no longer access.  How do I work around this?  Very frustrating as I am paying a monthly subscription fee I cannot utilize. I have gotten stonewalled at every attempt to contact support in every way.  Please help!!

I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager?  What on earth should I do? I have contacted billing and account management and who ever for dozen of times. Get no answer. Still the invoices keep on coming...

I have paid whole amount 21,590.46 rupees on 4th august 2023 but till date today 9th august 2023 I can't access my zoom account. Help me on my account and amount. Kindly revert on my mail *********** and I have also attached my payment screenshot.

Hey all new here, I just added an Admin (role) and she can't see the recordings I went in and checked and its marked that she should be able to but when she goes to recordings its empty 

I have been contacting support for 2 weeks, over 6 people and dozens of emails. I have been trying to cancel the LARGE MEETING for WEEKS. No, on billing it´s not possible to cancel i get a message saying  "you need to contact support"So I contact support and they tell you to "Go to billing" or an answer such as "why you want to cancel" and never come back to you. Then i got ONE persona saying "I cancelled your account"And the next day I got charged by ZOOM... AGAIN!!! And then a message saying my whole account (paid for a year in advance would be blocked) if I don´t pay...  This strategies of tyring your clients are not ok. Anyone else has gone through this?

Zoom is charging city tax as well as federal tax.  In Federal Way, WA, we do not get charged sales tax.  The latest invoice from Zoom snuck in city tax.  There is no business tax in Federal Way.  In fact, I have to pay city tax to Tacoma since I have customers in that region.  I ALREADY pay city taxes.  So, in trying to get a refund for my invoice that included city tax, Zoom is not helpful. Anyone else frustrating and concerned about all of the city tax being collected where Zoom has nowhere to pay the cities? Cass

Hello, I upgraded my Zoom account. I got an E-Mail that my payment is in progress. 20 minutes later I got another E-Mail, that the payment is rejected from Zoom.In my bank account I saw that the amount was charged but my Zoom account does not upgraded.I thought, that the payment will be paid back from Zoom so I payed again with Paypal to get the upgrade.How can I solve the double payment?Is a possibility to contact someone from Zoom? Best regards from BerlinThank you!Dennis 

Yeah this will be pulled immediately by Zoom...   I don't use Zoom.. (I don't even know who they are!)But they got a hold of my credit card and are charging me $354...  ??   For what!?   I called my credit card company and they say...   Yeah... Zoom!    You are getting royally screwed!    Nope can't stop the transaction!   I tried calling Zoom, and I get the vaguest dumbest customer support represtantive..   I ask "What am I being billed $354 for?"  She can't answer.. I have no invoice no purchase order of that size?!?    "Sir!  I can't help you..."    I mean what is my involuntary $354 going for??  There's no order or nothing!  Just identity theft by Zoom..  (I can't explain it as plain as day!)    Don't buy from Zoom.  You'll be sorry!  I'm down to my last credit card that hasn't been compromised. (Oops.. it's been compromised!  Se

I have sent to your responder email about cancellation because the amount your charge not equal like the plan renewal after that I did cancellation before invoice coming to us. My question is why you still processed the payments? the person name is Rom thanksBest RegardsTeuku

Where can I find and fill out a BBA?

I'm feeling so frustrated I could cry.  I can't use zoom properly because it needs to update.  I use the chat bot, follow ALL the instructions but still can't update.  I try to call, but it sends me in a spin trying to find numbers, and then I have to end them with the pound sign, which I can't find on my phone!  What an absolute farce!!!   I can't get hold of ANYONE to help, and I'm feeling extremely frust

I chosed monthly’s plan on 21th July and it was business plan.By mistake l did it. I didn’t choose personal.l paid 82$.My previous plan ended on 2 July. On 2 August l discovered that my plan was renewed with additional services and I paid 227$ to 2 September.l don’t need this plan .l need yearly personal plan so please help me to change this plan to yearly personal plan or refund my money back and make another yearly personal plan.

Dear Zoom Team, We have paid for Pro Plan but still our subscription is coming as baisic, can you please check and update us why our subscrition is not updated Account: *********** Invoice Date: May 24, 2023Invoice #: INV20***1463  Zoom Account Number: 70***1883Payment Method: Credit CardPayment Date: 08/06/2023Amount: $27.48   Best Regards, Raees 

I'm trying to change my sign-in e-mail because it has been de-activated and all communication from zoom is going to it but I no longer have access to it. I also have no access to a live chat service even though my account is a pro. 

Currently, I am using 1 Pro account, and my current solution is to add 9999 basic user type accounts. However, I want to add more users to be able to share the same App Credentials Server-To-Server OAuth. What do I need to do? Do I need to purchase another license for 1 user in the user list I have already added, or is it not possible to add more and I have to use a new account?

Does Zoom comply with European data privacy laws? Where can I submit a data download and erasure request?

I am hearing there’s a mass exodus due to the following. Can anyone confirm if this is accurate:  

Hi all - I've just got a new MacBook Air and am trying to download zoom. The installation seems to go fine, but then when I try to open zoom, I just get the following blank pop up window and Zoom never appears in the toolbar. I've tried uninstalling and reinstalling to no dice. Any tips?Thank you!  

I have just set up a Business Account for my team but slightly confused about which way to set it up. What’s the difference between me Consolidating Users to the parent account compared to me just Adding Users manually and giving them a licensed account? As it says on the consolidation instructions that the owner must be the last account to consolidate otherwise, they won’t be able to migrate. Does this mean if we have inactive accounts or employees on leave that won’t be accepting the invitation for a while the account owner won’t be able to sign in? Please let me know what you recommend, Thanks. 

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as till then I have access to the previous subscription which I just cancelled. Can anyone help me. I want to take this offer but want it to commence after 23rd July. @Offer

I have a user that was signed into the zoom add-in for Outlook and they accidentally signed out. Now when attempting to sign back in they get the attached error. This error is given after authenticating through Okta and Duo.There are no internet issues or firewall restrictions on the users machine.  Any input would be appreciated!

Hello,I have a Zoom Pro account and I am paying 13.99 per month.this week I have a planned meeting that Will gather more or less 500 participants, and I want to extend ponctually the number of participants from 100 to 500.My sbscription, I pay it every 24th of the month, the last paiement date was the 24th of May, normally my next paiement date will be the 24th of June, what will happend if I activate a larger meeting session now?Will I paid now at the subscription 46.50 even if My normal date will be on the 24th of June?How will my billing be calculated for this month of June since I have already paid the month of June on May 24.Thank You.

How to delete a card from payment method without adding another card or another payment method?I want to stop working with Zoom. Please, forget my card!

In attempting to delegate my admin too often I seem to have made a mistake and exceeded the number of times a license can be transferred. I didn’t realise that testing how to set this up caused this issue over a half hour period. How can I regain access to my license given I am the owner?  

お世話になります。こちら、・「Zoom Oneプロ」のライセンスを3ライセンス保持・サブスクリプション期間 月ごと・サービス有効日 2023年4月12日・ステータス アクティブでzoomを利用しております。昨日から、zoomのライセンスをユーザーに付与しようとすると、「You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.」というメッセージが表示され、ユーザーへのライセンスの付与ができない状態です。保留中のプランはありません。解決方法をご教示いただけると助かります。