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Newcomer
ahmadn
Newcomer
Aug 5, 2023 11:09 AM UTC
Question

Pro account with no live chat support

I'm trying to change my sign-in e-mail because it has been de-activated and all communication from zoom is going to it but I no longer have access to it. I also have no access to a live chat service even though my account is a pro. 

    3 replies

    Newcomer
    Wm3grands
    Newcomer
    Aug 8, 2023 7:01 PM UTC

    This is not helping me at all

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    Newcomer
    Wm3grands
    Newcomer
    Aug 8, 2023 7:04 PM UTC

    I’m unable to help anyone because I’m new to zoom and need help with my personal ID number and host key. When I try to use the numbers on my profile page, I’m getting a recording stating they can’t find my account

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    Newcomer
    Ericha
    Newcomer
    Aug 8, 2023 9:08 PM UTC

    I am having the SAME problem. I have to have the PRO account because I am a therapist and have had it for years - now - I cannot get anyone on the phone - nor am I am able to upgrade my software which means I cannot use my ZOOM for meetings. I am getting the run around. I am not happy. 

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