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I reactivated my 'pro' account after subscription ran out and I was downgraded to the free account. However, I still have the free account features, meaning I get knocked off zoom after 40 minutes. When I try to call zoom technical support, I get the message that I can't speak to a real person because I have a free account. The automated chat is useless since it is defaulted to a menu that has not options for my problem. Any suggestions?

It's been very  hectic trying to get Zoom to activate my downgraded account after making payment.To ease the process of activating accounts, I am suggesting  that Zoom should create a portal where customers can input their invoice and account number to activate their down graded accounts into paid status. I believe this will be more efficient in solving problems relating to new payments and down graded accounts.  

Me and my partner each pay for a Zoom One Pro account with one user. We would like to merge those two accounts so that we can manage both users from within a single account. How can I do that?

I want to cancel my subscription. My annual subscription should be ended on 14th December 2023, and I cancelled my subscription on that day. But, until now my subscription is on pending and zoom keep trying to charge my card. Please help as I want to close my zoom subscription. Thanks.

I have used ONE and the same email address for my personal (free) account AND for a Zoom One Pro account on behalf of the company. I am not able to acces the Zoom One Pro account (only the personal one /default). How to proceed? Thanks for advising. 

Please help, I want to pay for Zoom, but I'm having problems updating the payment, are there any problems with the Zoom system for payments? due to an error when updating data for payment. Please help... and the answer is from Zoom. please don't use AI in answering, because AI doesn't help at all.. thank you[ThreeDs2_Authentication_Exception] Transaction declined.2 - Refused

below is error message I received during the payment with Mastercard on zoom please kindly help thanks[ThreeDs2_Authentication_Exception] Transaction declined.23 - Transaction Not Permitted Thanks

Hello. For some reason I can't change my display name and background in my basic Zoom account. I changed it in profile settings and pressed save. Next time I joined a meeting it was the old display name and background. 

Доброї пори доби, я не скасував місячну підписку на зум про. Підкажіть, будь ласка, як повернути кошти?

My organisation has been trying to cancel a Webinar package for 4 months now. Despite multiple calls, emails, chats with their support line, and filling out forms, they haven't been able to complete this very simple request. Are considering moving away from using Zoom entirely based on this experience, as we have had far better support from Microsoft Teams.

I finally was able to speak to a real person and paid for Zoom pro with my credit card as every time I tried to purchase the product, zoom took me back to the log in page. After logging in AGAIN, a screen comes up with "a one time passcode verification code has been sent to your email."  This never arrived - I tried every day for 3 days - and no it didn't end up in my junk email. So after speaking with the person, I handed over my credit card details. next day tried to log in and got the same message - "a one time passcode verification code has been sent to your email."  Trying to find the right place on the zoom website to email my issues is IMPOSSIBLE.  Does anyone out there know where to get help so I can use my zoom account?

Over the years, we've found several extremely helpful features in the Zoom platform that are not exposed by default. The only way to find out about these is by combing KB articles and looking for fine-print that specifies the features must manually be enabled by request. Some examples:  Even HD video ("Group HD" at the time) was previously request-only (this one appeared to be an attempt to limit bandwidth from customers wherever possible). First off, um... why? The admin portal is already [or should ideally be] a place where people shouldn't be poking around - proceeding at one's own risk is part of the admin's inherent responsibility. With this in mind, the restriction can't/shouldn't be a childproof lock. What exactly is to be gained by limiting default administrative features that don't require additional licensing? Why is one feature considered more 'need-to-know' than the hundreds of others that we have at our disposal by default? While we might not be ab

How in the ever living heck do yo cancel zoom phone and zoom pro?  Chat and telephone says I will receive an email.  I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.  

I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.

Hi Guys, I can do everything on ZOOM except schedule meetings. I keep getting the error 401 message. I've cleared cache and I'm still getting the error message. Please help 

Se me renovó mi suscripción automática de pago anual pero ya tengo cancelada la tarjeta de crédito con la que pagaba esa renovación. Así que no puedo renovar mi suscripción. ¿Que pasa si dejo pasar los días y ya no facturo de nueva la suscripción?

Hi. I changed my sign in e-mail address yet zoom keep sending payment information to my old e-mail address. How can change this? I would like to delete my old e-mail address. Thank you for the answer.

Can China use paid zoom

Hi, I can't seem to get on to Zoom for help.  I decided to downgrade my account starting next month and I was offered an intermediate plan and accepted.  I had already paid the full month for premium and I was downgraded straight away to the free account.  I followed the instructions to try reset and they have put me on the intermediate plan that was supposed to start from next month so i've effectively lost this month's premium subscription. how can I talk to someone to fix it or get a refund?   The chat bot doesn't connect you to an agent ever and there is no support email address!

I received an email from  Zoom Video Communications. address  ***********.    Title: Annual notice about Zoom’s rules and regulations of service Part content:  Dear Valued Customer,As an admin or owner of a Zoom account, we are reaching out to share information regarding Zoom’s rules and regulations governing the usage of Zoom services, as required by Indian law. Please be sure to forward this email to all the users on your account, as they are also expected to abide by these terms and conditions.   The e mail provided  a range of click-ons for terms and conditions.   Am I right to be suspcious?

I have recently discovered that my cloud recording list is not accessible for me anymore. I am currently on my basic plan. When I go to the cloud recording page it asks me to 'Get cloud recording'. Does this mean I have to pay to access my past cloud recordings?

Hello everyone I ordered an account upgrade to one pro. Two days have passed, but the money has not been debited from the card and my account still has a basic status. Tell me where and how to contact on this issue.

I have multiple users in my organization and cannot link them. I get this error message: Your request cannot be completed because the following recipients are not the account’s owner or administrator.

Hey there, I am attempting to schedule meetings under my government email sign in and get the notice that "your basic plan has a 40 min time time on meetings with 3 or more participants." Do you know how to correct this becasue with Gov zoom it should be unlimited as it was before Microsoft 365 update on the Dell Control Vault w/ Fingerprint Touch Sensor. Thanks for your help!

Who can assist my client with a licence issue? I don't want to send them away to attempt to contact Zoom given they should be Pro users but are only receiving Basic support currently.