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Newcomer
Jan 10, 2024 9:16 PM UTC
Question

Ignored for four months

My organisation has been trying to cancel a Webinar package for 4 months now. Despite multiple calls, emails, chats with their support line, and filling out forms, they haven't been able to complete this very simple request.

 

Are considering moving away from using Zoom entirely based on this experience, as we have had far better support from Microsoft Teams.

1 reply

Ray_Harwood
Partner
Partner
Jan 13, 2024 11:53 PM UTC

Hi, @BrontePSA.

 

What type of account are you on? Pro, Business, Enterprise, etc. You should have an assigned Account Exec who you can call or email directly and get reasonably timely response. 

I sent a private message with contact info. 

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