Community Resources

I am an admin for a Zoom workplace Pro with 5 licenses and we would like to cancel 2 licenses of those 5. How can  do that?

I bought a MAC book second hand and was so excited to use it, partially because I am a reiki master and offer virtual healing. I had used zoom several years before in my old sales job and much preferred it to Teams.   To my horror, zoom wouldn't work. I couldn't understand it. I have discovered that the MAC book is banned as the previous owner obviously did something to break the rules. I have emailed and emailed and explained and explained and they still won't lift the ban.   I can use it on my phone but that just won't work for healing logistically. It also proves I've done nothing wrong as surely my email would be banned as well and it isn't.   It may be second hand but I spent a fair amount of money and it's not like I can take it back (the guy is in the states now I'm told).   I think it's more frustrating than anything, I just want to use the platform as it would be the best one for virtual healing, I haven't done anything wrong but worst of all, I am just goi

I'm an independent tutor that recently established my business website. Unfortunately, it was linked to my personal Zoom email account. I have since changed the linked Zoom account to my work email for upcoming meetings, but now I have meetings from my website under both my personal Zoom and business Zoom. Can someone give me a step by step of moving my previously booked meetings from my personal Zoom to my work Zoom?  Both are free accounts. Thanks.

I have paid my subscription but it not reflecting and still it is basic membership 

Hello sir ,                  I am writing this mail to request you that our Zoom should be work only in our office premises and not in  other surrounding also should not connect to other network as well.

How to Change payment method from Creditcard to net banking for recharge the zoom account

I keep getting emails at work that appear to be from Zoom MediaSubject Line: Action Required User Disablewith the message reading "We've temporarily deactivated your Zoom account.At this time, you will not be able to invite or join any call/meeting.  Your account will be billable until you verify your email address  office@****.com When I hover over the link it directs to a very long address that starts with http://journalscene.secondstreetapp.com/api/organization_user_email_verifications...I am 99.9% sure this is spam but I tried to google it nothing comes up.  If it is spam, I would also like to warn others to look out for it.  Does anyone else have any insight into this or seen it before?

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.Problem Details:Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.Steps Taken So Far:I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.I have do

Hello - we use the Basic Plan and have people joining us from out of the office on calls -We have the two step verification turned off but it still ask everyone who joins to give the two step verification code - is there a way to not have this happen?  or is this a built in security that we cannot avoid?Thank you so much in advance! *********** Please send me your thoughts - thank you!

otp was forced onto my free account (opened 2020/04/04).i did not set up, and cannot now set up, an authenticator app.i would like to retain my original zoom account.can a zoom rep please assist in recovering my original account? t/yuncle dana

I'd like to have more than one account with the Account Owner role.  How do I achieve that?

Guten Tag,wir möchten bitte zu unseren bestehenden Lizenzen eine zusätzliche Lizenz buchen und zwar Zoom One Pro Annual. Im Moment haben wir 3 Lizenzen. Gibt es Lizenz Pakete? Können Sie uns bitte ein Angebot für eine zusätzliche Lizenz Zoom One Pro unterbreiten?Kann ich das dann über Sie buchen?Freue mich auf Ihr Feedback und verbleibe mit freundlichem GrußChris561

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Hi! I'm trying to set EST Time Zone asmy default time zone. But it's not even an option in the dropdown menu. How can I do this? PLEASE Help : - )  

I am unable to see scheduled meetings beyond one month. The tiny calendar window does not let me extend the range beyond October 3. This problem is new since 9/1/24.

Plans & Pricing for Zoom Workplace | Zoom states that Meeting duration is 40 minutes on the free plan. If we click the little i icon it states this limit is just for group (3+ participant) calls. So what is the time limit for a 2 participant call? The page doesn't say.  

Hi. I have been asked to download 'zoom client' in order to record a presentation for a convention. but i cant find that option on the zoom web page. what is the equivalent for that? 

i continue to receive a message on my zoom home page that my credit card has expired and it doesn't for several more years. please help. AI chat is a joke, and no other ways to contact customer service. 

Hello all, I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.".  I can log in using the Zoom App without any issues. However, I need to log into the browser version to download video recordings and unable to log in. Any help, please?

Background:   I already have a personal Zoom account using my personal email as my account.I've been sent an invite to join an organization to my personal email. I click on the link to accept the invite.I get the error in the subject line (  1,009 ).The AI support bot is ineffectual to assist. Can someone in Zoom support help me with this? Has anyone ever had this happen to them?  Thanks,Marcelo

Hello! My zoom profile picture is very small and blurry. I've tried to resize it several different times. My last profile pic was the full size on my zoom meetings when my camera was off but since I've changed the photo, its no longer like that can someone help???

Hi why am i still being charged over $7000 for storage of recordings? That really absurd!

Dear Team,A warm greetings for the day,We got the zoom pro version on 23rd august 2023 and it was automatically taken for the next renewal on 23rd august 2024 and it created the invoice. But for now we are ready to take the zoom pro verison for only 1 month. I have also closed the subscription for the year but still i am not able to renew it for one month. can you kindly guide it and do the necessary as soon as possible.  

Dear Zoom Team,My name is Wee Akara and I registered my Zoom account using the email "***********". My account was deactivated on 31/8/2024 due to a violation of the Terms of Service or Community Standards.I believe this deactivation is a mistake, as I have not violated any terms. I have strictly adhered to Zoom’s Terms of Service and Community Standards.I have attached evidence that supports my claim, such as screenshots of my account activity and relevant emails.I kindly request that the Zoom team review and reactivate my account.why I can sign in to Zoom on my mobile device but not on my Windows computer?Show error code :1132Sincerely,Wee Akara  

How can i get zoom residency certificate for 2024?