Community Resources

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked. I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing. The answer is always "automated". First all our accounts has received an email: Hello,We've detected an issue with ****@******l.com, associated with your Zoom account, that violates the Acceptable Use Guidelines or section 3(d) of Zoom's Terms of Service . For this reason, this user has been suspended.Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal . The fun thing, there's no such section. After I noticed that they have answered:We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and res

Paid for PRO and need it today to do a live webinar.  Followed all the steps suggested in support form and still I am stuck in Basic.  The chat bot is worthless.How can I get this fixed?  I tried assigning user per the form here and it keeps saying I need to buy a license and don't have one available.  I already upgraded.

Hola, me están haciendo un cargo a mi tarjeta AMEX terminación 3002  por ZOOM-US 888-799-9666 San Jose. por 173.88 US.  El cual no reconocemos, por favor necesitamos que nos informen  que paso al respecto.

Bonjourj'ai acheté un jeton de validation pour bénéficier de la réduction Zoom mais quand je le copie dans la zone réduction ça ne marche pas le message :le code de réduction saisi est incorrect ou erroné alors que je fais une copié-collé. Véronique AUTIXIER

если мы купим один доступ профессиональный и будем создавать встречи и в мероприятии будут люди с бесплатным аккаунтом, будет ли возможность записи встречи, искусственного интеллекта и сколько будет длиться встреча (будет ли сохраняться ограничение на 40 минут)? 

Hello, everyone I always enjoyed to monitor each meeting duration by checking that timer over the right top of Zoom app window, during the meeting itself. But it suddenly vanished today.  Can anyone please guide me - step by step - how to put it back? I just coudn't find it.

我购买了zoom的产品，为了我们团队的合规，我需要zoom提供soc2的认证报告，没有人理我，你们不应该如此对待客户

I changed the name of my email address.  I am not getting the confirmation email on either the old or new accounts.  I have checked spam and junk and don't see anything there.

Hi!  Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

when I want upgrade to PRO, I have to select the number of users..Please explain what is the function of this thing.   

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE I am from Turkey and i cant pay 

I just signed up for Zoom so I can have 90-minute calls as an educator.  My account shows that I can only get 40 minutes - how can I get this changed?

Hi Zoom Community,Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.Details of the issue:Payment was made on 04/03Payment method: [credit/debit card, PayPal, etc.].The charge has already been processed by my bank, but Zoom still lists it as pending.I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?Any help would be greatly appreciated.Thanks in advance!

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.   1.- I cannot change the email address because it asks for confirmation. 2.- The email doesn't exist, so I can't get access to the confirmation codes or anything. 3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...   Anyone knows how to reach a support agent???

I am a new administrator of a church Zoom Pro account. It is set up to automatically pay the subscription in May. Will Zoom send an email with the invoice to the Zoom account email?TIA

I had recently availed of upgrading to zoom one basic plus, which supposedly entitles me to 4 meetings a month that can go beyond the 40 min time limit. Whenever I arrange a meeting, I am only given up to 40 minutes. However, I can't seem to avail of it despite it showing that I can in my profile. I wanted to know how I can avail of this considering I am already charged of the additional fees.  Thank you. 

Hi team,my account use Zoom Pro and Zoom Room before, but now, i only need Zoom Room license. yesterday, i was canceled Zoom Workspace Pro plan (before pay invoice). but the invoice doesn't update. today, i check Plan and Billing and i see Invoice have been paid (include Zoom Workspace pro and Zoom Room).Please help me check thisThank you so much Best Regards!

Hi, I paid for large meeting licence for 1000 people, and received a credit card confirmation of the amount spent. I am, however, unable to view it in my plan. Can you please confirm? It is urgent as the webinar is tomorrow.

me han cobrado 2 veces por la misma mensualidad. ¿Como puedo gestionar eso?

Pague el 3 de Marzo un adeudo que tenia que no me habia dado cuenta y pague de una vez Marzo, con fecha de vencimiento el 31 de Marzo, se me hizo el cobro pero mi cuenta sigue siendo limitada.Que hago? No encuentro ni un correo de apoyo en donde me puedan apoyar y me dicen que el chat de zoom no esta dentro de mi plan.A quien le puedo mandar el cobro que se hizo para reactivar mi cuenta? en donde me pueden ayudar? Saludos!

Bonjour, Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci 

Hello. I've been searching the community but don't see a definitive answer that seems to work. I currently have a Pro account and have requested to downgrade to one license.I'd like to now downgrade further from Pro to Free. BUT with so many recordings in the cloud I don't want to lose can you tell me:1. How to downgrade without closing/losing my current account2. If I do have to close and reopen a free account, how I can access my cloud recordings?Thanks so much. Anita

I am facing issue while installing the new app it always ask put the payment method for subscription even if i am trying to install free app from app store what is the issue i need urgent assistancei have requested with apple support team they are saying you have pending payment with zoom, 99 AED for life time license , you have to pay first and then you can use app store, can you please ask your customer service representative to contact me so i can explain everything in detail 

현재 월 구독을 하고 있고 연간구독으로 구독 기간을 변경하고 싶은데[요금제 및 가격] - [요금제 관리] - [관리] - [요금제 편집]으로 들어가서 구독 기간을 변경하려고 하면, 연간 구독칸은 비활성화되서 선택이 안됩니다. 구독취소를 하고 다시 구독하려고 해도 같은 형태로 연간구독은 비활성화가 되서어떻게 해야하나요?

您好1.   已離開公司已久，後續發現自動續約並扣款     請協助之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝THX