Skip to main content
Explorer
bluebelt
Explorer
March 14, 2025
Solved

I need cancel Zoom Pro License and get refund

Hi team,

my account use Zoom Pro and Zoom Room before, but now, i only need Zoom Room license. yesterday, i was canceled Zoom Workspace Pro plan (before pay invoice). but the invoice doesn't update. today, i check Plan and Billing and i see Invoice have been paid (include Zoom Workspace pro and Zoom Room).

Please help me check this

Thank you so much

 

Best Regards!

S_K
S_KAnswer
Employee
March 14, 2025

Hello @bluebelt,

 

Thanks for reaching out in Zoom Community! Cancellations are effective at the end of the current paid term. It seems you've already paid for this service period. 

 

I recommend that you contact Zoom Billing directly. They can provide personalized assistance and address your specific concerns.

 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

 

  • Contact Billing

  • Billing and Payments Support Hub

  • Zoom Terms of Service
    • 12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.

~S

 

View in thread

1 reply

S_K
Employee
S_KAnswer
Employee
March 14, 2025

Hello @bluebelt,

 

Thanks for reaching out in Zoom Community! Cancellations are effective at the end of the current paid term. It seems you've already paid for this service period. 

 

I recommend that you contact Zoom Billing directly. They can provide personalized assistance and address your specific concerns.

 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

 

  • Contact Billing

  • Billing and Payments Support Hub

  • Zoom Terms of Service
    • 12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.

~S

 

Translate
Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.