Community Resources

Hello,I have a TechSoup coupon code that I needed to use for my annual renewal of Zoom Pro, which was renewed today, 12/10/23. I misread and was confused with the instructions I was given on how to use the TechSoup discount code. Can you apply this code for me retroactively so I can take advantage of the discount? What do I need to do to make this happen for the resubscription that was done today?Thank you,Jim Patin

We are a small non profit who has had ongoing issues with making our Zoom account work for us for the second year in a row. We recently had to cancel our account in order to use a TechSoup coupon. We resubscribed using the coupon and our cc was charged. However, we are still on a "basic" account, not a Pro, what we paid for. In following the help articles it says we need to assign licenses. We follow the prompts and in trying to add licenses it says we are over the limit that we have paid for (3). However, I'm not able to find out who those licenses are assigned to.  Apparently, Zoom consumers are unable to access any kind of tech support. In accessing Billing live chat, I get conflicting answers and the one who tried their best to help screwed the account up even further. I have spent at least 12 hours on this issue in the past week and I am done. We are Zoom dependent and although I realize we are not a high value customer to Zoom as we are paying a reduced rate, we fully expect

Hi,We are a nonprofit organization with a Zoom One Business account. When our account was set up years ago, we did not take advantage of the TechSoup 50% zoom nonprofit discount. We would like to apply the nonprofit discount to our account.  I was told that we need to cancel our subscription and then resubscribe, applying the TechSoup discount to our new subscription. I'm wondering what the consequences will be of temporarily downgrading (canceling) our current subscription. Will our cloud recordings be saved or deleted? what about recurring meetings that are already scheduled -- will those meetings stay or will those need to be rescheduled? Are there other impacts of downgrading and then resubscribing?

We renewed our subscription on September 20th, using a 50% off TechSoup coupon. However, in checking our account, although the coupon was applied and accepted, the total billed is still the 100% plan cost.

Our nonprofit's zoom Pro was up for renewal in Jan 2024.  We received a 50% discount code through TechSoup and attempted to apply it.  Zoom would not accept the code.  Opened a zoom support ticket on 1/15/24 TS0468971, which went without response and couldn't be escalated.  Contacted TechSoup who gave us a NEW coupon code, which Zoom would also NOT accept and plan renewed at full price.  Opened Zoom support ticket BIL0406908 on 2/5/24 to request assistance (suggested by TechSoup).  NADA.  On 2/11/24, opened yet another support ticket on the same topic, BIL0436941.  I have screen shots of my unsuccessful attempts to enter the coupon codes, which are included in the support tickets. As of today, I HAVE HEARD NOTHING from Zoom support.  Zoom seems to have worked out its issues and will accept the coupon code, but it does so as of today, which means that this discount does not seem to apply to this year.  I want the coupon code to

It's now 5 years in a row we struggle to "renew" (ie cancel our Zoom business 10 users, and sign up again using a Tech Soup coupon).This year is worst of all.I cancelled the subscription but can't get the new service ordered, all I can do is reactivate the old service.No option for one year and no possibility to enter a coupon code.I'm so fed up with this painful experience.

I made a purchase last year because I wanted zoom calls to last longer. I didn’t see that I was signing up for a subscription and all of a sudden I see a charge on my card this year, April 4th for $163.75 I immediately contacted customer service and they did not promptly get back to me. So I reached out again and explained to them that I’m not using the service and I want a refund and they are refusing to give it to me. I find that completely unscrupulous. So I’m disputing it with my bamkand my band said that it was already resolved, $163.75 back into my account. Don’t they realize that people will not want to do business with them if they keep acting like this? Especially since I reached out the day of the transaction. Anytime this has happened with any other company they immediately gave me a refund and didn’t give me any bs. 

i have cancelled the zoom phone subscription but the billing invoice was generated and i don't have money to pay because of it the transaction has been declining.I was about to cancel the subscription before hand but slipped from my mind and it got charged and it's been 10-15 days now.I don't want to be a defaulter but need to clear the outstanding payment somehow.Is there any way zoom could assist in this regard?

Hi all, My bill already past overdue, it takes around 1 week for my company to process the payment. May I know if I still can use my account normally until the next renewal? Thank you.

Hi, do any of you know how to contact support (not a bot) or change the billing period? Had my account cancelled due to personal circumstances in January 2025, Renewed in April 2025, but billed from January 2025. Can anyone help to reset the billing period? thanks

How to reset password when you forgot your old password

a friend tried to register zoom. Her computer recognized that she had already registered, but she didn't remember her PW. She can't change it, because she's asked to give the old one... How can I help her? Thank you

Does anyone have a coupon code for a yearly subscription? Not a new subscription. 

Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business  Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?I have a screenshot, but I can't upload it here, apparently.I click Sign in, it goes to the meeting site. I'm not logged in to the careers site. I sign in and it takes me to the meeting site.When I click Sign Up, it takes me to the meeting site, again.  I can't access my candidate info. 

my ticket number is  BIL1842364,I really appreciate that my problem is sloved due to our quick response. Thank you very much!---------------We've tried to contact you over the past week regarding ticket number BIL1842364, but we haven't heard back from you. Our system has now changed the status of your request to solved. We hope you resolved the issue successfully. However, if this isn't the case simply reply to this email within the next few days and your ticket will reopen automatically. Thanks!Zoom

I am trying to buy a plan for zoom and an add-on. The add-on is 50$ and the plan is 21.90$. Though i select that plan monthly, in the total amount i see it's charging me for about 270$, when it's supposed to be only 70$

Hi,I got a notification that my credit card expires in 90 days, and I must update my payment method. If I don't, some paid functions will become unavailable. My plan is paid until April 2026. I am not considering adding a new credit card until then. Please explain which functions will be disabled and at which point. Thank you.

We just renewed our subscription and want to use a coupon to receive NGO discount. Can you tell us how to do it. We have a coupon number from Techsoup.

I had to sign up for zoom to have a telehealth with the Cleveland Clinic.  It was communicated to me that the zoom account would be free.  I was charged $17.07 on April 15th.  How do I get this refunded and have the account cancelled?  I would be happy to have an account but intended to have the free version.  I will only use Zoom for virtual doctors visits and I do not want to pay $17.07 per month.

Buenos dias Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro. Muchas gracias, quedo atento a sus comentarios------------------------------(Good morning A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive. Thank you very much, I look forward to your comments)

We were charged for a license today that was to be cancelled today.  How can I get this refunded?  The subscription has not been used today and won't be used again for at least a couple months.

On May 26, I paid to upgrade my account from Zoom Basic to Zoom Pro. I have the invoice in my email inbox, and on the Zoom web portal I can see this invoice in my Payment History (Transaction Type: Credit Balance Adjustment), but no where else is there any indication at all that I have Zoom Pro. I have no access to the features, and when I follow the steps online to resolve (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057835 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065302&_ga=2.219133529.1114727551.1717978057-1343244150.1717978057) it does not work and I cannot change my account to Pro. I do not want to pay again. I emailed Zoom support within days of May 26 and have tried calling and have gotten no support. How might I resolve this issue? I need Zoom Pro as soon as possible - grateful for all the support you can offer!Thank you!

I'm about to upgrade to either pro or business account.  We met with attorney today to file our 501c3 paperwork, but don't have non-profit status yet.  Can I come back and change the account details for tax exemption once we do?

My plan says that I have the Pro Plan. However when I schedule a meeting I only have basic plan features. My meeting ends in 40 minutes. This is really irritating because I am paying for Zoom service and I am not getting what I paid for. Getting help support help is nonexistent.