Charged full price despite TechSoup Coupon | Community
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S
Partner
Suzanne3
Partner
October 27, 2024
Solved

Charged full price despite TechSoup Coupon

  • October 27, 2024
  • 2 replies
  • 0 views

We renewed our subscription on September 20th, using a 50% off TechSoup coupon. However, in checking our account, although the coupon was applied and accepted, the total billed is still the 100% plan cost.

Best answer by CR_Nonprofits

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

2 replies

C
Newcomer
Cecilia_P
Newcomer
October 29, 2024

Hello Suzanne, I just bought a TechSoup coupon, and I am forbidden from even using it. Do you know what is going on? 

C
Employee
CR_NonprofitsAnswer
Employee
May 1, 2025

Hello,

We thank you for your patience with your situation and for your interest in Zoom products to serve your nonprofit. 

Please submit a support ticket, so we can help you with your request to access Zoom.

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