Community Resources

I had purchase zoom pro account on 03-06-2022, but still I am on basic account. what is process to activate it.. thanks  

I lend my laptop to my mother so she could use zoom and renamed it, but now everytime I use it my mom's name appears, it doesn't matter how many times I rename it with my name, it still happens. I don't know what to do. If someone can help, I would really appreciate it.

Good afternoon, I want to change the login in my account, but I do not have access to the previous one, to confirm, what should I do?

Dear Zoom.   We are waiting for our new Mastercard because Charlotte Pedersen is not working in Nunatta Atuagaateqarfia anymore.   Our administration has sent payment instructions to the accounting department and they will pay the bill to you.

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123  and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct information in. Can someone please help me? I have a meeting and I need to have this set up asap

Until now we hosted meeting with more than 100 participants with a Zoom Meeting pro plan + Webinar 500 plan. This combo allowed us to have big audience (up to 500 participants) and language interpretations, both features also in Meetings.   Today we had an issue during a meeting, where Zoom didn't allowed more than 100 participants and we were forced to purchase the Large Meeting Add On urgently during the meeting, but losing however big part of the audience.   Is there anything changed regarding an Active Webinar License, which won't allows anymore meetings of up to 500 participants? If yes, when this happened?   Curious to know what was happened, in order to improve the plans needed for our use-cases.   Thanks in advance,

I recently deactivated several users in one of our accounts. Will I be billed for them still, since they are still in the system? or do I need to delete them in order to not be billed for the additional user?

Hi everyone, I'm based in the UK and am retired, therefore I only use 'free' zoom calls for family chats; In August I need to go onto zoom for over One hour, therefore I believe that I need to 'upgrade' to Pro ?, and start to pay a monthly subscription ? Can I cancel this 'subscription' after One month please ? Kind regards Dave P.  

I've been paying monthly bills so far. But I haven't received paid service since a few months ago. I am very angry now. Please solve the problem right away. 

Good day, need assistance how can I check who has active accounts in our company. Some staff have left and did not cancel their subscriptions. On the bank statement there is just numbers not who's account it is. Please help. 

Hi,    I recently received a promotion and will be in charge of my companies zoom licenses. My boss is currently the admin - how do I transfer her admin account to me?

We are hosting paid monthly webinars and have one scheduled tomorrow.  Several registrants are complaining they are not receiving the confirmation with link, and upon investigation of one it was found that they entered an incorrect email address.  Is there a way for the account owner/presenter to revise that email address so a confirmation can be re-sent to the attendee?

Hello,I have recently added the Large Meetings add-on to my account for having a session with more than 500. While it is successfully done, my account still shows a limit of 100. Why is this so? In my billing tab, I can see that I have a large meetings add-on available, but in my profile the capacity is still 100...Need to be sure if the normal meeting can accommodate more than 500 or will it cause a problem

Hi _ when i send an invitation to a meeting zoom uses my personal email. Not sign in email? How do I change the email address that zoom uses to invite others to a meeting?

We are an investment club consisting of 15 partners.  Our meetings rotate among partners' homes.  Can the club purchase one Pro license and have different partners host the meeting but use the same license for the club?

Zoom Day During Spirit Week?    What would you wear? 🤔 🤔   Tell us in the replies below and/or on LinkedIn 😎💙     Follow Zoom on LinkedIn: @51 https://www.linkedin.com/company/zoom-video-communications/  

Hello!   I have changed my tariff to free version, however, I still get the emails with the invoice for the paid version ($17.99). I cannot pay the invoice since I am located in Russia. Could anyone help me with the billing issue?   Thanks a lot!   Anton

The payment method via a Visa card registered with a Russian bank has stopped working for me. I don't have any foreign accounts. In this case, how is it possible to pay for a subscription?

How to Create and Use Macros   Macros are boilerplate text that Zoom Community users can utilize to easily paste text into a post or reply. Macros can make crafting messages faster and more efficient, especially if you often find yourself copying and pasting certain text. Users can create up to nine macros by default.     How to create a macro: Sign in to the Zoom Community.  Click Settings>My settings and then select the Macros tab. Type a name for the first macro in the Macro 1 Title box. The name should be short, but make it something that you will remember since you will be choosing it from a menu later.  Type the text you want to be able to paste in the Macro 1 box. Enter names and text for your other macros. You can create up to fifteen macros. You can also edit these macros at any time. Click Save. How to use a macro: Begin creating a post. You can use a macro in any sort of post: a message, a

We were unable to process payment since your sold to country is ineligible for the currency

Hi, my account has been disabled, I would like to buy a pro yearly plan with this email address:***********.

I just want to buy 1 month professional license - here it says subscription what is it?will they automatically withdraw my money from my debit card for the second month?I do not want a license for the second month

Bom dia.   Somos uma empresa brasileira e recebemos a invoice pelos planos contratados, porém nossa contabilidade está solicitando um contrato de câmbio para emitirmos nota fiscal no Brasil. Poderiam nos ajudar?  

Hola Con fecha 11/05 me he dado de alta en zoom y me han pasado un cargo de 39,00 Euros en mi cuenta bancaria cuando decian que los datos de la tarjeta solo eran para tramitar l'alta. Ruego se proceda al reembolso del importe cargado ya que no corresponde.

As attached, we have qty of 2 zoom subscription will expire on 15th Feb. 2023. -       When will expired if added new subscription via edit current plan. -       What happen if pressed “Cancel Plan”? Can I still use our subscription after cancel plan?