Community Resources

Hello I am having a big issue with my account. I have tried several times to contact zoom with no help. I had a pro account with 5 licenses. An employee that is no longer with the company had a separate zoom account. My email was added to that account, but then it transferred all the information from my pro account to this account. However, now all the licenses had disappeared and it is making me repurchase them again.  Can anyone help? I have emailed zoom twice, tried the chat bot, and even called but no one helps. 

I checked my  inquiry, but I could not find my inquiry I had posted not long ago. I ask you again, I paid 1-year payment some months ago, but a message that asked me to change my password was popped, and I changed my password. After some hours I tried to open my zoom meeting as usual, but it was not open. Then I tried to open my zoom meeting with my new password. While I was using it, a message was popped, and it asked payment to me. I was disconcerted.  I have many chances to use my zoom meeting. Please settle this problem quickly. 

Hello! how can I pay for a subscription? Writes that: something went wrong with the order placement, a conflict with recaptcha is possible. I have disabled all ad blockers. How can I pay?

my account is still showing basic after paying all invoices . It's a week ago . I contacted support team but they said your account is special and looking by a different team and i'm helpless but raising a ticket . ticket raised on 2 sept and till today no response from support team . Shame on Team Zoom . 

hi, I was just on a cat wit zoom. Zoom sending an offer of 20% discount 20 days before the expiry date but than also the next expiry date is brought forward of 20 days. When I pointed this out, the chat agent left the call !!  No big deal, still is a 15% off however I think a company with such brand and reputation should not mislead and treat like this its customers.     

I am unable to cancel my paid subscription to ZOOM because I let the domain of the email address I used to sign up for the subscription expire. Could you please let me know how to solve this problem?   I am not good at English.I wrote this English sentence using an automatic translator.

I changed the email address but Zoom does not send me the confirmation code. I have tried everything and it simply does not work. I am using gmail and the code has never been send to my inbox nor to my spam box. 

Hello, I got some trouble with my account. They said the account is disabled, can i got some help?

Since this morning I can't sign into my personal account (I'm writing this message from another account). I got this error message: error: Http 504 Gateway Timeout I updated the app, and I tried to sign in on the web site but it doesn't work. What could I do?

I have a free acct.   I auto-login with Google. I want to know my actual password (in case I want to login from another browser).   When I click forgotten PW, it just tells me to login via my Google account. How can I find out my current PW? (or is there such a thing)

Hello,   I was trying to upgrade my account from Basic to Pro with Annual subscription with offered promocode however the same isn't getting considered when moving ahead with check out option. "Promotional annual total" is not considered. It only consider "Annual total after promotion" which is the same as regular annual amount. No difference of promocode. The Let me know if I can purchase with promocode or not?  

I tried to change the email address on my account but it says the new address is already in Zoom. So I tried logging in with the new address and it asked if I want to activate the account. I don't want to activate it, I want to delete it so I can use that address elsewhere. Do I need to activate it first??

Is it possible to share a single zoom account between two people?

  I have a paid monthly subscription for Zoom.  I changed my email address, including on Zoom. The problem is that I cannot access my old email address, so now I cannot use Zoom.    Please help! We have a meeting tonight at 7:00 p.m. EDT

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but not work

Dear Team,   I PAID ON 31st August, 2022 FOR STANDARD PRO PLAN BUT STILL SHOW BASIC PLAN. LET ME KNOW HOW TO RESOLVE THIS ISSUE

Hello, I have an online school and currently there are 3 of us (teachers) in our team. I want to know, If I get a pro plan and 3 licenses, can we have 3 different meetings with different hosts at one time? 

The Learning Center says: "You can upgrade your Zoom plan at any time. If you upgrade in the middle of the billing period, the account will be credited a pro-rated amount for the time remaining on your existing subscription and you will be charged for the upgrade with the credit applied." But it is not clear what subscription period will be provided? a year? or before the expiration date of the previous plan? How will the payment be considered?

Subscription data is not correct im seeing this error while reaching payment page pls help  

I changed companies and so when I change the email account, it sends a confirmation/verification to the old company.  I have no access to that email account so I can't verify the change.  How do I get around this.   Thanks. 

Hello, I'm trying to sign up with a Personal Pro account but it doesn't seem to be applying the discount. See attached screen shot - it applies the discount and then charges the non-discount fee anyway.   Any thoughts please?    

Hallo Wollte gerade das ZOOM Upgrade Angebot abschliessen. Beim Weiterleiten zu Paypal steht in der Rechnung nun der Jahresbeitrag ab 2023, d.h. ohne Angebot. Wie erhalte ich das Angebot auch in der Rechnung?  

We have a megaevent tomorrow and outstanding payment message started showing from the evening. We paid on Aug 29, and apparently it got refunded on Sept 1 (no message received). We saw the message today on dashboard so we paid again using a different credit card this afternoon, the contradictory messages are still showing. Please help ASAP because event is 9 am IST tomorrow.

Hi I bought zoom but we don't receive r eceipt and billing section is showing processing so what can I do 

Can I use Zoom Events with a business account, or is it just for bigger meetings but not zoom events? can I cancel the business account subscription after 1 month?