Community Resources

Is anyone else having problems with the website? I have received an email saying I can have a discounted price but when I try to go to apply and pay, it won't let me. 

So we get an email due to needing additional storage. So how do we pay for additional storage?  Not seeing that option...

My first invoice from zoom was from april 2020 to april 2021 but then this month, January, I was billed for Jan 2022 to Jan 2023 so I've been billed for a few months twice.  I have tried emailing but it bounces back.  How can I get my account credited for the months where I have been billed twice.  I have had to pay to ensure that my service is not interrupted but it's frustrating that there is no way of reporting an error like this.  Wondering if anyone else has had this experience and if Zoom can correct it please...thanks!

scanned documents are required. Certificates of tax residence in the territory of the Russian Federation. Where to get them?

hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.

Hi all,  I have a licensed Zoom profile, and for some reason I am not able to see any webinars, meetings, or event recordings even though I am a co-host. Is there anything I can do to fix this? 

Dear Team,   I PAID ON 7th June, 2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLANLET ME KNOW HOW TO RESOLVE THIS ISSUE

  Michael _ Irish Jan 7, 2023, 16:38 GMT 2023-01-07 16:40 GMT I have logged in using another recovery code.  Why is the authenticator app no longer being accepted ?  Thrice today I have had to log in using recovery codes.  Please advise. Looking at the questions below.   This is not about any of the items listed for either "Product" or "About". 2023-01-08 14:15 GMT Today again I have had to use another recovery code.   None of the Select Location items seem relevant. Please advise.

Where do I find the dates of my subscription? Can I find this on the dashboard of my account?

No text available

 

Bill already paid but till not update  in ur system help me

Unable to get through to live person to see why the Profile is associated with someone else. Very unsettling. Also when trying to call support, prompts ask for a 6 digit Profile # found under Profile but only number listed is account number of 8 digits. Where do I locate the 6 digit #?  

I want to call a support team to complain but nobody answer, my subscribtion fees has been paid twoice this month. help

On a regular bases I get emails for things that are like for marketing and to promote things and I keep unsubscribing every one of them and keep getting more!  They are not related to my account and alerts as my account is a basic one that I don't pay for.  The last one is about a Webinar about kickstarting 2023!  I tried calling but because I don't pay for subscription I can't talk to a person.     Does this have anything to do with a paid account that has been cancelled over a year ago? I don't have a job that something like this is for but I got the paid version for a not for profit association to have their monthly meetings during the lock down during covid and not able to meet in person. Now we can and I cancelled the subscription.   I can't seem to stop these emails so will you do it? Do I need to cancel any account with Zoom to do it?

I want to upgrade from basic to Pro and it's been difficult to achieving that. I am in Nigeria and it's not accepting my credit cards. what other method of payment can I use?

have subscribed to my account yet is still limited to 40 minutes. How can you help me to increase out time limit  

How to change address payment receipt already issued?

i asked for a basic 40 munite subscription and was billed for 2 months in a row; then I cannot have on line chat as I am on basic and cannot cancel what I should not have had in the first place  

Mi plan PRO anual vence en enero de 2023, pero quiero pagar desde diciembre 22 para incluir este gasto en este año, pero aún no se emite la factura. ¿Hay alguna forma de hacerlo? No quiero cambiar de moneda porque pierdo el cupón de descuento. Gracias y feliz año 2023

Recently, I received this Zoom email - an (invitee) "recently requested to transfer the credit for the remaining time on their subscription to account XXX (invitor). This credit, $798.05, can be used towards future invoices on the invitor’s account, XXX. "   This was expected, but I don't see anywhere (e.g. under billing) in my owner account (online) that this is reflected, and I am concerned that I would need to have this show this email in a year's time ... and that the process wouldn't be seamless.   am I missing something?

I get the mails that a special offer of 30% is granted foe the coming year. But when I open it I can't proceed to pay. It just repeats try again. What to do?

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account credentials because I login with google and my account has two-factor authentication. If someone tried to login to my google account I’d also get an email.

I accidentally clicked on the yearly plan for zoom, i need to cancel the plan and buy the 1 month plan instead. can anybody help on this?

How can I change the date that zoom debits my monthly payment? currently the 3rd of the month, would like for it to be the 27th