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Explorer
Jan 9, 2023 3:44 PM UTC
Question

plan update

hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.

4 replies

Partner
Jan 9, 2023 4:45 PM UTC

hi rogerrivas,

 

assign a zoom license to your user.

zoom web portal -> admin -> users

for user to be upgraded, click 'edit' and change from type basic to type licensed.

save

 

 

 

thanks,  eliot

 

go to users.  select edit for the user to be licensed.  selected 'licensed' and save.

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Explorer
Jan 9, 2023 5:28 PM UTC

Hi Eliot, thanks for responding.
I did what you suggested without success, the paid license option is disabled.

 

 

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Partner
Jan 9, 2023 5:59 PM UTC

hi rogerrivas,

 

is the license already assigned to another user?

 

thanks,  eliot

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Explorer
Jan 9, 2023 6:07 PM UTC

Hello Eliot, the license is assigned to my email ***********. I am the only owner.

Today I paid for the renewal of the plan

however I continue with a basic planthanks for your help

 

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