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I have been using Zoom One Pro and paying monthly. The other day they sent me an email offer for a discount for paying yearly. It was late when I saw it and I was tired, so I put it off to the next day and by then they'd already charged me the monthly rate for February. I signed up for the yearly offer anyway. I thought they would refund the monthly bill for February, but they didn't. So I'm paying for February twice, which I don't like.

Hi, I am Péter Körmöczi-Kriván and I just bought a 1 month Zoom subscription (Zoom One Pro Monthly). However, when I log in to my Zoom profile, I still see the BASIC status and not ONE PRO. Can you tell me why this is?My bank account shows the money was delivered, and both I have got a "payment processed" e-mail from you . Thanks in advance. Have a wonderful day. Peter

Firstly I am thinking of leaving zoom due to lack of support anyone else think this    my account is. Disabled due to storage I have deleted hundreds of recordings I have even deleted the trash which o know does not use storage but I am still disabled help

I am trying to use the coupon code for 30% off.  I see the button for it, but there is no apply button. And if I go to the payment screen there is no place to put in a code. What am I doing wrong?

Don't know if this is the right board but I need to edit my billing contact and the edit button does not appear.  I am using FireFox.  Please advise. 

I have an Video SDK billing plan. I want to customize data center regions for session data in transit but with current plan I can't and all my sessions are started on US datacenters which leads to significant increase in video render time (up to 10 seconds). Which billing plan do I need to do this?

I already canceled the payment, but the payment continues to be made. It's been four months with today. I even pay for it, I can not use upgrade version. if you look at the bill, you will see my claim record. I need you to cancel my payment right now.     

Hi,   I recently successfully changed the ownership of a Pro Account to another User account. I followed the instructions in this article Changing the account owner – Zoom Support   All the credit cards details were also successfully transferred and the most recently Invoice and payment dated 14th January was successful and a softcopy was emailed to the other User email.   In the User's (***********, now the Account Owner) Account Profile (please refer to attachment) :   1. Notice that the Basic at the top right, it should be indicated as Licensed.   2. Account Type = Pro (Named Host)   3. Your Role = Owner   4. Meeting Capacity = 100 (should be 500 as we also subscribed to Large meeting)   I hosted a meeting last night (UTC +8) using the *********** but Zoom terminated my meeting at exactly 40 minutes' duration with maximum of 100 participants. I signed out of Zoom, sign in again and restarted the meeting, and the same maximu

Hello, Zoom billed 167.89, including VAT, but the payment was debited 149.90 without VAT. Since we have a VAT number in our profile.Now we have problems with accounting, because the invoice was issued for one amount and another amount was debited.

If I decide to not pay my renewal invoice for ZOOM PRO, and my license is revoked---does that also shut down my account as a whole? Or do I simply get downgraded to ZOOM FREE? The final notice email used the words "you will get shut down"...but I found that a bit vague. Any feedback is appreciated.

Dear Sir,   We have paid ZOOM Renewal amount of Rs. 1227/- on 22nd Jan 2023 and as of now we have not received invoice no INV185239275.   Please send us link to download the invoice

Hi, the annual subscription ends on 29.01.23 of the year, can I get an invoice to pay earlier? I'm afraid they may disable Zoom while we pay.

Hello I need a new bill for 2023 as I changed my residence from Portugal to Germany last year, but I forgot to update this information in my Zoom account. Do you know how I can get the invoice again now but with the current address? Thank you for your support!

Dear Members, I have an active account but while making payment, I was prompted Insufficient fund. Meanwhile, there is substantial amount of money that could last  3 months subscriptions. Please what do  I do?

Como aproveitar o desconto de 30% na minha renovação que é hoje 31/01

비밀번호를 잊어버렸습니다.비밀번호 변경을 요청했는데 비밀번호를 이메일 주소로 변경하라는 이메일을 받지 못했습니다. 계정이 잠겨 있어 아무것도 할 수 없습니다.    

we received an email that we canceled a sebscription which does not reflect in our web-interface. It's not spam and a valid mail-sender. What went wrong.   ah btw. it's really poor that ZOOM has no Support-TICKET system. Asking those questions ina forum seems odd.  

I've deleted some users but Zoom won't allow me to actually reduce the number of licenses I pay for. I've been trying for days but it won't accept the change and keeps charging me. Please stop charging for subscriptions i don't want or use.     

I upgraded  and then, I received an email for confirmation. But I'm still basic (free) in the platform (app).

HOW DO I CANCEL THE UPGRADE TO 500 PARTICIPANTS ?   i JUST ORDERED IT TONIGHT AND DON'T KNOW HOW TO CANCEL ?  CAN ANYONE HELP ?

My group doesnt need the extra "seats"

I connected a Zoom One Professional subscription when paying through the App Store, the subscription turned out to be limited due to payment through the App Store. Disconnected in order to switch to the Business tariff with connection via the Zoom website, the subscription was disconnected, but the validity period of the paid period is until February 28. Requested a refund in order for the subscription to be canceled, the App Store confirmed the cancellation of the subscription, returned the funds. When trying to switch to the Zoom Business tariff, it is indicated that there is a Zoom One Professional subscription connected via the App Store, which also changed from the Canceled status to the Active status after the subscription was canceled by the App Store. I ask you to help cancel the Zoom One Professional subscription, after which I will be able to switch to the Zoom Business tariff plan with payment via the website.

Hi Zoom community. I no longer have access to my Zoom Pro account because it is linked to an email that is no longer accessible. For me to login, zoom is emailing  me a verification code which I cannot get. I have my meeting ID. I have not been successful contacting customer support at all as they seem to be non existent. The 1800 number requires information that I do not have as I am unable to loggin to retrieve it. Therefore i cannot move forward with the call. So bloody frustrating!!   Appreciate any help out there. Regards Cathy

How can I re-add a deleted user? It is giving a message saying the email is already there even after I have deleted the user account. What are the steps to re assign license with adding account.

Hi, I have created new zoom account today and planed to subscribe pro plan, but accidently put Zoom Event. I have submitted request for cancel and refund.. did anyone has similar case? How can we get refund?  Please help me